The car damage is over $***** and I paid $*** I have not been able to drive the car. Contact the dealership with I also was reading Yelp and there are so many other people not happy with NoHo Toyota. 
A BUNCH OF CROOKS!!! BBB Business Profiles may not be reproduced for sales or promotional purposes.
I had no idea I would be charged $150 just for a missing key, or $15 for an owners manual, among other things. I never received a letter regarding this. I know nothing about cars and All these years I did not know this was and issue up to recently because Every month I have to do and oil change not after 1300 miles my car starts showing the oil light because my car runs out of oil so fast and my gas does not last also. You also agree to our Privacy Statement. Unbeknownst to me, car was dripping oil in my drive way. The Internet Sales person who spoke to me (I recall the name slightly but am a bit unsure so I wont mention it), spoke to me for a total of less than 3 minutes. Bianca said in exchange for that, she would provide one extra full tank of gas. I even asked Tarek what's the total of the car and he didn't fully explain the amount. Again Toyota's responsibility. He did not have me check the information on the papers to be correct and instead he just made conversation with me about my profession (veterinarian) and his personal animal companion. Purchased by Don Hankey in 1988, North Hollywood Toyota is one of the San Fernando Valleys leading dealerships for new and certified used Toyota vehicles. All Rights Reserved, 2001, 2043, 2125, 2131, 2135 Westcliff Blvd. Sincerely, **** North Hollywood Toyota. After I spoke with the manager - ****** ******* - who was not very nice, warned me that he is a former police officer and warned to stay quiet and calm, for which I complied. I also discovered (and have documentation to prove this) that this has happened to SEVERAL customers. I hope this department does better. 
Our Cars.com Vehicle Test Team has awarded the ${make} ${model} He recommended to go ask Toyota dealership why this was happening. Upon the purchase of the vehicle it was not disclosed that the dealership would be raising the MSRP price of $********* to $*********. (That would be an additional 13 months which would extend the contract to January 2023.). Everyone I came into contact with. Luis has been our go to Guy for over 10 years! After the phone call we emailed the salesman and the finance guy to put it in writing that we are asking to cancel the sale contract. 
The Toyota Dealership took it upon themselves to use my new Toyota Credit card and maxed out my $**** credit limit without my knowledge. He then asked me to go to the office of a Finance Manager, since this first person had to send me with a second Finance Manager because his Spanish speaking skills were needed for a different client. Customer Reviews are not used in the calculation of BBB Rating, of those, 2 complaints were closed in last 12 months. Bianca has changed this experience for me both times Ive worked with her. ****** calls me and states yeah it was part of the deal. I agreed then since I didn't realize how she had tried to scam me. Iam filing a complaint with Federal Trade Commissioner , California Bureau of Automotive and Toyota Coporate as we speak!!! I would like to know where in the contract does it state that was part of the contract. Toyota is selling defective cars to the public and there employees are not helping at all. They sold me a faulty / recalled car and won't do anything about it. I go back and finally I get insurance for $200 even when I said I didn't want to. We would like to be refunded the ****** difference in the vehicle price, that was added to the "Purchase Option at End of Lease" price, in addition to compensation for the aggravation they caused us, and having to come in 3 times when it should have only been once had they not been sneaky with all those bogus additional charges, North Hollywood Toyota apologizes for any inconvenience we might have caused. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Up to today, August 21st, II have not received a correct invoice and my online account is been deactivated. If I couldn't there would be no problem with state minimum, they would work something out. I come back and of course after spending 200 on insurance I could not use. if any additional questions ************* may contact******************* at **************. Structure My Deal tools are complete you're ready to visit Toyota of Hollywood! Even the original email from Wendy Rojas offers a Factory Cash Rebate of ******* or 0% up to 60 months available until 7/6/2020. 6000 Hollywood Blvd North Hollywood Toyota has reviewed complaint case for Ms. **** We would like to apologize for any inconvenience or dissatisfaction we might of caused During the last service visit, dlr agrees to refund Ms. **** the total amount paid for the oil change In the amount of $135.28 if customer is okay with the outcome of case dlr will mail check in the amount of request $135.28 Thank you Customer Relations Dept. I want them to extend the remaining balance over the originally promised contract time frame. Contact Name and Title: **** ****** *** Contact Phone:******************* Contact Email: *********************** Dear Mrs. **** ******* My name is ****, the Customer Relations Manager for North Hollywood Toyota, thank you for your patience while we sorted this out. I put 10,000 dollars down and I'm suppose to pay 630? Not only were they extremely pushy on the purchase of this car but they also misled the conversation. Toyota will forever have my business, as long as Bianca and other car salespeople are around. Just a few blocks north of Universal Studios we are close to the 101 134 and even the 5 freeways. Thank you . What is their rating on the Better Business Bureau? I want to have the contract re-written with the price that is listed either ******* Internet price or ******* MSRP since it is the exact same car and VIN. so the internet specialist at each place told me that I would be able to qualify for the 72 month payment to purchase the car. 2 days later I get an offer for$**** credit limit card from Toyota, so I figure in case of emergency. When I asked what would happen to my previous car that I was trading in (a 2013 Prius with 77,000 miles and two previous small accidents that I admitted) they stated "we will take care of it". Enter your registered email address to request a password reset link. Got questions about our selection of Toyota parts?
Excellent customer service!!!! I would not have agreed to it because I owe my other credit cards for 3 weeks of rentals prior due to replacing My Nissan transmission from the state action lawsuit warranty. I hope this department does better. A full service dealership we have Depts for Sales Internet Fleet Service Parts and Body Shop! In short, he dismissed me, he dismissed my business, he did not afford me the opportunity to discuss, he did not afford me to ability to explain that I have the resources to make the purchase. I really do.
Watch these crooks! I've attempted to contact the business directly but the managers were never available nor would they return my calls. ( NICE UP SELL!) When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
Please reach him at XXX-XXX-XXXX ******. We just went through the process of trying to purchase a vehicle and were told that they would review the app with finance manager once our credit was pulled.
I came in with my daughter on Saturday, 8/22/2020 to buyout my daughter's car at the end of its lease term, thinking that it will be a straightforward process, since that buyout option is already stipulated in the Lease Agreement from 3 years ago when we first got the car, along with the lease buyout price of ******** I thought we would only need to shop around for lower interest rates (which we did). This means that they're designed specifically to work for your car and are not a one-size-fits-all solution. Toyota agreed they promised this to me in my previous complaint, #XXXXXXXX which was never resolved, even though BBB lists it as so. They owner hung on me because he is scared every time I tell him about the paper work that he has probably now made which is now fraud. Want to share your experience with this dealership? Yes, $10,000 markup on a base Corolla LE. This is prior to me contacting the card and they stated to take it up with Toyota dealers first. NoHo Toyota does not care about their customers. I was told that to fix this issue I had to pay over ***** dollars to fix the motor I have already spend so much money on this car doing oil changes every other month and now every month and I cannot afford to buy a new car or to pay ***** to fix a manufacturing problem from toyota that I was never even notify of. It is absolutely false that they have resolved the problem.
But he still refused to return the ****** they overcharged. I call the salesman ******** and he is surprised as I am. I was unfairly charged several hundred dollars several months after turning in my leased Toyota Corolla iM On September 10, 2019, I turned in my Toyota Corolla iM and leased a Toyota C-HR. Which is why I asked about a new car in the first place. Then, three months later, I received a call from Toyota saying that I owned one lease payment and money for wear and tear. our tools to get details such as qualifying cars, test drive options, Before coming back at around 1 pm on Sunday, I thought I'd check with other Toyota Dealerships, and that's when I found out that the ****** fee to certify is not really required.
home delivery on some or all of its cars. Get Driving Directions. What the ****. Mrs. ******** ******** concern has been resolved by dealership finance Dept to customer's satisfaction.
The rest being IDK, didn't ask. Shes kind and sweet and passionate about her job and more importantly, her customers. Please see the attachments for full detail and the charges shown. Deceptive advertisingbait and switch. Mechanic confirmed a cracked oil filter. any questions Mrs. ******** may contact ********** at XXX-XXX-XXXX ext ***.
Very un-nerving. A refund is acceptable. I cannot afford to pay this to be fix when its a problem that Toyota is responsible for.
We ended up getting a Camry LE. I came back for a second time on July 7th, for just answering simple questions regarding my personal information; he said that he was going to have me come again since they had to rewrite the contract. I recently went into North Hollywood Toyota. In relation to why I was charged extra ****** dollars, No factory cash rebate of ****** or 0% up to 60 months offered to me, there has been no mention about it. At that point, we are being held hostage, my daughter will lose her car based on what this other crook we're dealing with is saying, so we just agreed to go ahead with the buyout with them, with a plan to file a complaint. We thank you for the opportunity to serve you and we hope to assist you in a proper resolution Customer Realtions Dept. ${award} ${year}. Toyota should be responsible to fix the manufacturing problem. I cannot believe the incompetence and lack of professionalism. But when they prepared the buyout paperwork, they sneaked in ****** more to the Vehicle Price bringing it up to ******** In addition, they sneaked in ****** for warranty/service contract without having discussed that with us, as well as a ****** to make it a certified used car which the salesman ****** Guardado said was not optional for mileage below ****** (which we found out later was a lie), and talked my daughter into taking in gap insurance for ****** which she doesn't need considering the car's value is around ******* and we are financing a lesser residual value of only ************* That's a total of ****** in extra costs that shouldn't have been added. The agreement was: the car, $500 down and $565 for 72 months, and a fake smile. Excellent customer service California motor department will now be notified. In short, he dismissed me, he dismissed my business, he did not afford me the opportunity to discuss, he did not afford me to ability to explain that I have the resources to make the purchase. Ive had Toyotas all my adult life, and would always dread the day when I would have to change out my lease. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. He said we can't cancel, but after asking him repeatedly, he agreed to do so and had the finance guy deal with us and the cancellation. Please assist me, I cannot pay this money and it is not in the contract. I also asked him why this car was listed for ******* but was sold to me for $36,478 for which he responded that it was an upgraded model. We appreciate ************* reaching out to North Hollywood Toyota for assistance regarding The concern he has with the $***** credit card charge for down payment. (The consumer indicated he/she DID NOT accept the response from the business.)