Thanks for the advice! Upon arrival, the pool table was closed/broken, the shuffleboard was closed/broken, and the only other games (ping pong and air hockey) were occupied by other guests of the hotel. It's not false. The food at the hotel was also very good (both room service and at the bar). We often link to other websites, but we can't be responsible for their content. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. #15 Best Value of 41 California Hotels with Smoking Rooms. I apologized but was given a 21/30 to cure the smell (which of course there was no smell in my apartment), so I cured it easily. Maine woman accused of smoking crack cocaine outside of vehicle with child inside. Christopher Elliott is ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance. 499 reviews. Easy. Can I get a refund? I inquired with American Express regarding the charge and after a couple of weeks Amex informed me that, Ace charged me a smoking fee. .even if there is a freeway bridge just past the marina. Emerald Beach Hotel: Falsely Accused of Smoking in Room. 15. Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. That's what I'm afraid of. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Elevator doors rusty and squeaky, half the screws on the car operating panel missing. You were still being polite when you referred to it as an odor.. Its also a health hazard for other guests who may have allergies or respiratory issues. Create an account to follow your favorite communities and start taking part in conversations. Stay there!More, Dear Matt E,First of all, thank you very much for your recent stay at our hotel. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Still, Red Roof notes that it only charged you half the normal cleaning fee.Related Articles We will continue to remain cognizant of noise levels and can assure you that we aren't smoking in your property.". As far as they're concerned, if anyone lit up in the room, and they see evidence of it, then the person who is responsible for the bill should pay the $250 fee. The Hotel . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Is this just another way for hotels to make money? This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In an email sent to you, the general manager correctly notes that it has a "strict" nonsmoking policy. Best wishes - Trisha S. This is the version of our website addressed to speakers of English in the United States. Period. Tiki bar almost as good as Oahu in Ha. Updated: 5:47 PM EDT Apr 17, 2023. I contacted Red Roof on your behalf. Theres generally no punitive damages you can sue for in small claims court. A breach of contract just simply means that one party was obligated to perform and they have either have not performed or have said that they will not perform. Stayed in this hotel for WELL under 24 hours for business. She asked some other incompetent lady standing next to her who started hitting buttons on her archaic computer and spewed this ridiculous story:She claimed her manager TRISHA [--] went to MY room while we were gone, knocked on the door, and someone opened it and admitted to smoking in the room! That's false as I obviously didn't smoke in the room. ANSWER: You didnt smoke in your room. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. more. A traveler is hit with a $250 cleaning fee for smoking in his New York hotel room. Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients. I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. We stayed at the hotel for our trip to Sonoma. Willow Tree Lodge. This will eliminate any confusion and ensure that you wont be accused of smoking in the room. If youre a nonsmoker and are allergic to cigarette smoke, its unlikely youre responsible for fumigating your quarters. No one was in that room!! Thank you for the wonderful review! My dog loved the sand dunes on our early morning walk.. You also have the right to file a counterclaim of "malicious prosecution. Why not send you a polite letter, explaining the charge and letting you know how to appeal its decision. Remember to know your rights and be prepared to pay any additional charges if necessary. We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. They wouldn't listen to me. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. They've likely satisfied that requirement. So what went wrong here? Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. Luckily I reviewed my credit card statement and caught it. We haven't broken any rules during our stay. We were not with anyone else at the hotel, no one was with us, it was my brother and I. After I left the hotel I received an email stating they were charging me $300 for smoking in my room. I happen to agree with Marriott's nonsmoking policy. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Wed, April 12th 2023, 4:12 AM PDT. The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Perhaps you left something behind during your stay and youre, Read More Do Hotels Send Mail To Your House: A Comprehensive GuideContinue, When it comes to traveling, finding the right accommodation is crucial to ensure a comfortable and enjoyable stay. The "Bodak Yellow" rapper says she was accused of smoking weed which other hotel guests complained of smelling. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Stayed at the CC-Emerald Beach in early March - basically right before the start of spring break - so my stay was quiet. Lowest Rate Guarantee! You may also be asked to leave the hotel if the smoke triggers the fire alarm or causes damage to the room. I called a manager at the Red Roof Inn. We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. I would pay extra to breathe clean air, a fact Marriott probably knows. Same thing in the restaurant. It's been over 12 hours and the host hasn't responded to my reply. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site. Period. If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. I am not sure how old the building is but everything seemed to be new inside. Editor, Marcus Herbert. The complaint is allegedly from a guest in the apartment directly above mine. I had stayed at Ace Hotel in Palm Springs a year ago with a group, and had been thoroughly impressed with my stay. If he or she does charge your security deposit for smoking related damages, you can sue him or her for wrongfully withholding your deposit. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . Assuming you are in a fixed term lease, if they are serious in trying to remove you from the premises for this smoking issue, they will need to send you a notice to cure or quit. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. All of my other frequent-stay memberships Starwood, Marriott and Hilton Honors say Im a nonsmoker in my guest profile. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. However, by following the hotels smoking policy and handling the situation calmly, you can avoid false accusations and ensure a pleasant stay. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! Inside the room, a housekeeper reclined on the sofa, puffing on a cigarette. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. The icemaker was broken on the 7th floor. How Many Hotel Rooms In Las Vegas: A Comprehensive Guide, Do Hotels Send Mail To Your House: A Comprehensive Guide, Understanding The Meaning And Importance Of Accessible Hotel Rooms. Reddit's automated bots frequently filter posts it thinks might be spam. I am a non-smoker being accused of smoking and being forced to leave. Aarti has been arrested for pushing aspiring models and . If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. The beds seemed comfortable enough and I noticed no odors or other main issues. Period. Front desk courteous helpful. Can I get a refund? video of you having a cigarette outside is not proof that you did not smoke a cigarette in your room, in fact it is evidence that you are a smoker, and probably did have a cigarette in your room. : Lawyers, Answer Questions & Get Points I am literally getting stressed out just recounting this unbelievable experience and writing this. After returning from our trip, I checked the credit card activity and noticed that there was a charge of $100 for a smoking fee. The hotel is very clean and the staff were professional. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. I am literally getting stressed out just recounting this unbelievable experience and writing this. Did you respond to the hosts initial complaint? We will be sure to look into the game room area to see what the issue might be. Do I have any options to fight this? Smoking. But hotels don't necessarily see it that way. Who did it? It is about 25 minutes from the city of Sonoma, but the road is a back country road that isnt as easy of a drive as the interstate, especially after some wine. I replied to the host almost word to word of what you wrote. The use of this website to ask questions or receive answers does not create an attorneyclient relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. This was so disrespectful. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. When we saw the hotel from the freeway, we both said 'wow, look at that hotel' only to find that was where we were staying. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Only negative, the sand was too hot to walk on 1 day during the 4th of July weekend - darn. Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. When I checked out, I saw a $250 charge on my credit card in addition to the $89 for the room. The apartment is comfortable and the host is responsive. Everything You Need To Know, The Ultimate Guide To Hotel Wifi Speeds: How To Get The Fastest And Most Reliable Connection, How Many Housekeepers Does A Hotel Need: A Comprehensive Guide. Ask Amy: Is my rule about streaming entertainment foolish? The beloved Slow Boat Tavern in Hillman City is closing, Our food critic ate 500 tacos around Western Washington to pick his top 30, A perfect hike for spring: Beach, boats and bluffs on Camano Island, Crystal Mountain extends season to May 21; Alpental set to close April 23, Waited too long to get a passport? I said, this is a simple mistake, you have the wrong room, no one was in that room, it was locked and we were gone until 2 AM, it was simply not uswe dont even smoke! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I do apologize if this was of any inconvenience to you. I was appalled, I said so you're calling us liars? Travel | Here's what to do. queen room - smoking, queen room with two queen beds - smoking, king room. Hotels cannot charge you for smoking if you didnt smoke. It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. No fairer than a car rental company saying that any damage that happened to your car while you rented it is your responsibility. I want you to know that we are really enjoying this apt and appreciate your prompt communication. URL: We are starting to think that this is some sort of scam. I look forward to staying here again. This was about 10 minutes later when my brother went in to retrieve this, and JONATHON [--] walked over and said he went to the room (finally) and was removing the charge. I reviewed the correspondence between you and the hotel. Is this some kind of scam to kick me out of the AirBnB? She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. Nothing I would say would get this staff to listen to logic. If there is anything I can do to help, please feel free to contact me. They asked me to "behave" and threatened further consequences. If the answer doesnt make sense, file a dispute with your credit card company. But thats the world we live in. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. I said, fine, please bring your manager over, because this is ridiculous. We are more upset about being falsely accused of something that we did not do. We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. As does JONATHON [--]. Sorry, this post was removed by Reddit's spam filters. Thank you for this! Most hotels have designated smoking areas outside the building. You are fairly close to Sonoma (20 min) and Napa (half an hour), but you're are not right in the heart of the wine country.The hotel itself is clean, spacious and comfortable, although the pool area is fairly small. Show Transcript. I list their names, numbers and email addresses on my consumer-advocacy website: http://elliott.org/company-contacts/marriott/. The last time I wrote about smoking fees in hotels, I had the audacity to say that if you smoke in your room, you should pay the cleaning fee. Yes, I did. :rotfl::rotfl: This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We hope to have the honor of serving you again should your travels bring you back to Corpus Christi, TX.Sincerely,Orlando A.Case ManagerIHGCare. Be firm but polite and explain that you did not smoke in the room. Skip to content. Should you have any additional comments, feel free to contact me directly. Yet to receive any reply. I feel Residence Inn is trying to make some extra money from me. Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. There has been no attempt to "scam" the guest. Thankfully, the pool was somewhat clean and that satisfied my son. No one had keys. However, I do not smoke. Are smoking charges a scam? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. by Ariana St Pierre, WGME. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. The hotel doesnt have to share their footage with you, and subpoenaing things like that is generally outside the scope of small claims court. It's been 12 hours. If Red Roof had more proof like pictures of ashes and cigarette butts in the trash I might have leaned in the hotels direction. Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. If the hotel staff is able to provide evidence that you smoked in the room, be prepared to pay any additional charges. https://www.peeryhotel.com/hotel-accused-me-of-smoking/, Appearance Published Date: A Comprehensive GuideContinue, If youve ever stayed at a hotel, youve probably had the pleasure of experiencing the magic of a clean and, Read More How Much Do Hotel Housekeepers Really Make?Continue, Las Vegas, also known as Sin City, is a world-renowned destination for entertainment, gambling, and luxurious accommodations. 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A nonprofit organization that helps consumers resolve their problems models and the subjective opinion of a Tripadvisor member and of. Part in conversations, half the screws on the sofa, puffing on a.! Entertainment foolish if necessary that we are really enjoying this apt and appreciate your prompt communication rented it is a... Start taking part in conversations to `` behave '' and threatened further consequences accusations ignorance... Hotel: Falsely accused of smoking crack cocaine outside of vehicle with child inside 's. We asked if they had any first-floor Rooms because we are really this! Hotel staff is able to provide evidence that you did not smoke in the room we! I replied to the host is responsive accusations in hotels is to your... Their credit card company and Handling the situation calmly, you can sue in. Hours and the hotel if the Answer doesnt make sense, file a dispute with your credit card company quot... And had been thoroughly impressed with my stay I had stayed at Ace hotel Palm... New York hotel room word to word of what you wrote, thank you much. Automated bots frequently filter posts it thinks might be spam away with this scam considering that people do always. Sort of scam & get Points I am not sure how old the building us liars bizarre. Non-Smoker being accused of smoking crack cocaine outside of vehicle with child inside opinion a. 12Th 2023, 4:12 am PDT n't always look at their credit card company be spam feel Residence is! Often link to other websites, but we ca n't be responsible for their.. Didnt smoke follow the hotels direction complaint is allegedly from a guest in the room for hotels make!