Always try to avoid a return. It was returned to me for insufficient I recently sold a card on Ebay for $500, the buyer messages me a week later after receiving the item that it's defective and wants to return the item even though I have a no return policy. If there's something wrong with your item, you're entitled to return it, regardless of the seller's return policy. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. To open a dispute, first visit eBay's online dispute resolution system. There may be situations where eBay already has enough evidence to challenge the dispute, and it'll share it on your behalf. Buyer doesnt recognise the transaction or Buyer didn't receive the item. When a buyer opens a dispute with their payment institution (for example, their credit card provider or PayPal), the payment institution will inform eBay of the dispute and initiate a process to resolve the dispute with the buyer. happy with what I have read in the r Why won't it let me purchase shipping internationally. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. One way to do this is to offer the buyer a partial refund. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection, or. Tracking information from a shipping carrier that shows all of the following: Evidence of successful pickup IF the item ever did show up at my doorstep I was going to record it for evidence but I don't Think ebay would've listened anyways. The cookie is used to store the user consent for the cookies in the category "Analytics". Oh, Ship! As described in this policy, eBay may determine that the seller is not eligible for payment dispute seller protections. A claim is the escalated version of a dispute. I've shipped three Priority Mail packages in old Flat Rate Regional B When responding to a dispute, you may choose to: If you accept the dispute, the buyer will receive a refund. Well close the payment dispute once the buyer's payment institution confirms the refund. When eBay issues a refund to a buyer, we may deduct the full amount from the seller for reimbursement. If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by contacting us and providing new information within 30 days of the case being closed. This article has been viewed 73,846 times. Here's how: Locate the order in Seller Hub. Anyone have problems using old Flat Rate Regional boxes since they canceled the service? As it was, he could use any old label he wanted, with these unhappy results. This is different to the eBay Money Back Guarantee, which is when the buyer works directly with you . Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute. Once you've accepted a dispute, or challenged it and provided evidence, eBay will update you about the status of the dispute by email. Why? If you ask for an item to be returned to you during a payment dispute, well try to recover the item for you, regardless of whether you accept or challenge the payment dispute. Sales on all items in the eBay vault that have passed our Authenticity Guarantee inspection are final, which means theyre not eligible for a refund. Human nature being what it is, scammers know that many people who have a 'no returns' policy will get upset, stand on "principle" and fight eBay policies. 4 min article; Get help with an item that hasn't arrived. Access eBay's Online Dispute System. Buyers can't use more than one resolution method to get a refund. Ebay is basically not following their own policy rules. If you accept the dispute and eBay challenges the dispute on your behalf, you won't be charged a dispute fee. After the dispute process is complete, you may receive a refund and the dispute will be added to the record of the other party. You'll also see your response options: Add tracking details. So hope some of the ideas here can help you? By signing up you are agreeing to receive emails according to our privacy policy. It's free to file a complaint. It stinks when it happens! This makes eBay partial refunds an important part of your negotiating toolkit. Instead, if eBay steps in, eBay allows the buyer: eBay Customer Support has made a final decision. For more information, please read our article on Getting paid for items you've sold. Please try again later"WHats up ebay, yall working on this? Refunds issued outside of eBay arent eligible for payment dispute seller protections. If a buyer files a payment dispute, and youre found responsible for the disputed amount, youll be charged a dispute fee by eBay. When I say fraudulent returns I mean the situation where a buyer will select a return reason like "Item defective or doesn't work". Click here to be directed to the resolution center. This should be on any correspondence associated with the transaction. I also have a video of the item before I shipped it out proving that it was not defective. Car & Truck Safety & Security Accessories, How to handle a return request as a seller. When your buyer opens a payment dispute, well contact you to let you know what the next steps are. I get your point, but if you read carefully, it clearly states in the comments that even if the buyer sends the item with their own label, it MUST BE RETURNED TO THE CORRECT ADDRESS ON FILE. You can also check the status of the dispute at any time by finding the order in My eBay Sold - opens in new window or tab orRequests and disputes - opens in new window or tab in Seller Hub. Find many great new & used options and get the best deals for K8818 Purple Agate Sterling Silver Plated Ring US 7 Gemstone Jewelry at the best online prices at eBay! The content you are looking for has been archived. learned anything about it. I have found this is best accomplished by a calm visit to the delivery supervisor of your local PO. eBay partial refunds are a great way to resolve disputes without going down the route of getting eBay themselves involved. Because I dont I will dig deeper into this and file accordingly. As a seller, you can issue refunds through Seller Hub or My eBay. You have to be willing to take a bunch of steps, but those steps are the ones to take to get a refund from eBay. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Here is an example, and it is 100% true. You must respond to the dispute within 5 calendar days of receiving the notification. The seller approved the request and told me to send the item back. When a buyer files a payment dispute, the seller is charged a dispute fee by eBay. If you buy an item on eBay, there may be a time when you do not receive the item you purchased or when you received a faulty item. If your buyer opens a payment dispute, you can generally choose to accept the dispute, or challenge the dispute with supporting evidence. ", Alternatively, if you sold an item, you must choose between "I haven't received my payment yet" and "I need to cancel a transaction. No he doesn't have to use that label, he could've easily just printed his own label and shipped it. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. FYI it's a federal crime to disclose the details of 2 packages that's not addressed to you. We use cookies to make wikiHow great. The buyer opened a dispute through PayPal and after some communication I agreed via the Resolution Centre to accept the dispute and refund the buyer without return of the item. with the buyer's email address or IP address for NFTs, A clear photo showing the item is as described and its condition pre-shipping, Messages with the buyer showing the issue has been solved, e.g. For example, you can state, Sent broken product or Never sent. Refrain from commenting, Terrible seller! or Beware: Dont do business!. Please read our article on Returning an item for a refund. Once you've responded to a payment dispute, we'll email you with any updates about the status of the dispute. You can choose to issue an eBay partial refund either by order or by item. postage. He would have had to use that label if he wanted to be credited for the return as the label with delivery confirmation number would be entered in the eBay system and tracked to your residence. Ebay forced a return/refund because they "THOUGHT" the item was delivered to my return address which is was not. Try the following response: did get the a refund so that isn't the problem. Something went wrong. The dispute process should take a few days before you hear back from eBay. I ship a lot of lightweight items (soldering However, keep in mind that we cant guarantee that the buyer will return the item. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. stand in queues at the post office (due to the war in Ukraine these When a seller does that, they experience something similar to what you did - a MAXIMUM LOSS! [1] 2 Characterize the dispute. queues in Poland have become sizable). If the dispute is eligible for payment dispute seller protections, the seller won't be charged a dispute fee. Make sure you know what you can ship and what you cant to avoid delays and fines. The seller coming to an agreement with the buyer to send a replacement item after the buyer returns the original item. If a buyer opens a payment dispute with their payment institution, the seller must respond to the payment dispute. If they make an item not received request, youd need to issue a full refund through the request itself. . I think he would've sent something empty or something totally different. When determining whether to protect a seller, eBay will look for one of the following: If eBay determines that the transaction is eligible for protections: When a buyer files a payment dispute, the seller will be charged a dispute fee if they challenge or don't respond to the dispute, and they are found responsible for the disputed amount. It also states once the item has been returned to the seller (which it has not) they would be issued a refund. I shipped an item on 4/12. Later that day, the USPS guy calls me and says he got another package from the Same Address shipping it to a CVS Near my house. You are absolutely correct, I don't know why 80% of the other people on here don't understand that even if I provided a label the buyer was likely not to send my item back anyways? Here's how: Select Respond to dispute from My eBay Sold or Requests and disputes in Seller Hub. You can either print the label on eBay from the Resolution Center or use your own label and submit the tracking information in your case in the Resolution Center. Tip When you offer your buyer a refund, the amount will be paid from the total of your Available,Processing, and On hold funds. So the seller has been paid twice, once by the buyer and once by FedEx. Before you upload an image, it helps to crop the image to the relevant area. I will try this, He used a different name on the package but on Paypal it shows a different name because he had to use his Credit Card to make the purchase, I'm assuming the name on his Credit Card is his real name unless the credit card was stolen as well. You can issue full or partial refunds for items in Seller Hub or My eBay up to 90 days after the original transaction. The payment dispute could take up to 90 days or more to be resolved, depending on the payment method or card provider. When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction, sellers will be asked to provide: If eBay determines that the item was successfully delivered or picked up: Evidence of successful delivery If you dont respond, or the dispute results in refunding the buyer, and youre not eligible for seller protections, the amount will be deducted from the total of your Available, Processing, and On hold funds, and well charge a Dispute fee. In some circumstances it might not even be possible, and this can depend greatly on how your customer acts during the process. In your case, you need to get a letter from the USPS, that states the exact location ( from GPS coordinates) where that "return" tracking number was delivered. The refunded amount will appear in your order details. In some cases, a payment institution may reopen a closed dispute. As Since you have the individuals address where you shipped the packages you can also talk to law enforcement in the buyers area as well as the USPS at the following site. The label clearly shows that the item was made out to a NAPA Auto store near my house. If theres a dispute or claim against the order, you wont get the option to issue any refund until its settled. Well contact you to let you know what the next steps are amount will appear in your order,... Visit eBay & # x27 ; s how: Select respond to from... Own label ebay seller dispute refund shipped it seller Hub to disclose the details of 2 packages that 's not addressed to.. 'S payment institution may reopen a closed dispute 90 days or more to be resolved, depending on payment! An important part of your local PO be charged a dispute fee by.. Click here to be directed to the relevant area the a refund more! With any updates about the status of the ideas here can help you the... 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