1. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Spotlighting bold Black women entrepreneurs who have scaled from side hustles to profitable businesses, For B2B reps and sales teams who want to turn complete strangers into paying customers, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. Get it corrected in a few minutes by our editors. antonyms. Overused customer service phrases become meaningless, and thats tough for customer service agents because theyre supposed to have 50 conversations a day, using only certain words and phrases, and each one is supposed to feel genuine, authentic, and personal. If you know youll never make that change, be upfront with your customers and give them your best alternative options. We are eager to assist it in any way possible to ensure that those responsible for criminal acts are brought to justice". If theres anything else I can help you with in the meantime, please let me know. Thats why weve rounded up a list of 11 common customer service phrases you can employ to deal with difficult situations. Since these are relatively easy tasks, most customers won't think twice when you use this phrase. You may unsubscribe from these communications at any time. tag.parentNode.insertBefore(s, tag); At first glance, this might seem like a super helpful customer service phrase that you should definitely use. Furthermore, he has teaching experience from Aarhus University. I didn't expect that a real editor, not AI, would check my text. })(window, document);Cookie Policy(function (w, d) { Approaching this situation with care is important because you dont want to walk away as the bad guy. I understand how frustrating it must be to [experience they had]. Because an apology is meant to repair a relationship, a bad apology can actually do more harm than no apology at all. Far better then the AI tools", This website is fantastic. Before I leave, I will ensure that all my projects are completed as far as possible, and I am happy to assist in any way to ensure a smooth handover to my replacement. Something that communicates happiness about making the customers life better might include: Im glad we were able to solve your problem today., Im glad for the opportunity to help you today., Were here for you whenever you need us., Im glad we could take care of this for you.. However, since this phrase is very commonly used, its always good to be aware of appropriate alternatives. It lets the customer know that I'm always available to help and they shouldn't worry about contacting me outside my working hours. Youll receive a pro-rated refund for the end of the month and not be billed again. Privacy Policy Get it corrected in a few minutes by our editors. It effectively sends the same message, but uses different language like "assist" instead of "help." Again, Im sorry it took us so long to get this point! Its such a simple tweak that dramatically changes the tone and intent of your message.. Use these 12 customer service phrases to improve almost all of your support interactions. Free and premium plans, Customer service software. help you in any ways I could or help you in any ways i can? In order to post your question we need your email to notify you when the response will be available. I'll be happy to help! While it wont pacify every vitriolic commenter, it always puts you in the right. In fact, when I worked on the HubSpot customer support team, I would use this phrase often because I thought it was a courteous way of letting customers know that I was eager and willing to assist them. For any of these requests, you need to communicate that your team doesnt currently offer phone support, and the best way for them to get help or move forward with their ticket. It helps them relax and know that youre working on the problem. Try another search, and we'll give it our best shot. 4 Listen WikiHow Our suggestion: As much as I'd love to help, your request is beyond what we're able to do for customers. Heres a quick personal story: I ordered a birthday gift for a friend of mine from a hobby site. This is a good phrase to use when a customer seems frustrated or stressed about a problem. Some are genuinely great ideas that might be incorporated into your product. I highly recommend it. Learn more about us here. ", Thank you so much. So when customer service agents tell me to download and print a PDF, sign it, and then scan or even the horror fax it back to a different department, I feel my frustration is justified. Thanks so much for that additional information. Offer a workaround. More than 150,000 people like you receive our weekly newsletter to master their English skills! In-depth corrections and comments from a senior editor. It's the best online service that I have ever used! Stay firm but kind by letting them know youd like to help, but its just not possible in this situation. No one likes to be told no. Do you mind if I put you on hold for a couple minutes? Your text is being reviewed by one of our Experts.We will notify you when your revision is ready. Yell and make a lot of noise in any way possible. When a problem has been resolved or a question answered, take a moment to appreciate the customer for choosing to work with you. This wasn't an issue if the call was brief, or if the customer had an easy question. For example: "Hey Stephanie! The best course of action is to follow up with the customer and hope to address their concern. 3. Alternatively, you can close your account yourself when youre ready by logging in and choosing Settings > Close Account. all possible forms. However, we do offer a full itinerary online before you book, and make it clear that the deposit is non-refundable before you click purchase. How do you stop? })(window, document); 2023 TextRanch, LLC. + Read the full interview, I love TextRanch because of the reliable feedback. Start a free trial to see what it can do for you. It's a quick response that shows the customer you've listened to their problem and you're ready to provide support. If theres anything else I can help you with, please let me know.. I feel this same irritation when customer service agents send me smiley faces or GIFs when Im obviously frustrated. } else { Top Customer Service We are here to help. 3 Listen The Guardian Be attentive to the needs of the bride and groom, and assistthem in any way possibleto ensure they can thoroughly enjoy the reception. Either way, you need to thank the customer for taking the time to give their opinion and communicate what happens next. We can use this phrase very similar to our original because we are offering anything we can to possibly assist someone. We can all identify with the frustration of receiving this traditional non-apology. When replying to a customer, youre actually juggling three responsibilities: answering their question, replying in a timely manner, and teasing out the root cause (if one exists). 3. Instead of focusing on what you cant do for a customer, focus on what you can do. The preferred version is if I can be of any assistance. Get your English checked! As an officer of the company, he is digelent in his duties and still willing to assist others as questions arise. Free and automatic, this tool compares phrases. Customers are much more discerning about whether customer service agents show them genuine communication and authentic empathy. var s = d.createElement("script"), tag = d.getElementsByTagName("script")[0]; In this post, we've curated a list of alternatives to the phrase, "happy to help." Editors on TextRanch are super helpful! Usually, I couldnt care less about whether something ships on time; Im patient and forgetful, the perfect customer. Like us on Facebook by clicking the like button below: Share TextRanch on Facebook by clicking on the button below. Claire Littell, a member of the Support Driven community, says: I specifically hate I apologize for any inconvenience this may cause because it completely fails to acknowledge that there is an actual problem that is affecting you and causing trouble for you., Of course this problem is inconvenient, agrees Johnathan Lyman, another member of Support Driven. TextRanch lets you have your English corrected by native-speaking editors in just a few minutes. Do you want your articles published on Nicereply blog? However, since this phrase is very commonly used, it's always good to be aware of appropriate alternatives. Input your text below. For a smooth transition, please CC [New Employee's Name] into all future emails regarding [project]. However, never tell customers that youre passing on their request if its not true. Your customers will notice the difference. Im sorry youve had to spend so much time on this. Free and premium plans, Operations software. It also shows the customer that I'm aligned with their needs and that their solutions won't come at the expense of my personal convenience. Improve your English! w.attachEvent("onload", loader); Many are walking right up to that line.. Here you can set your new address email. You need to add a payment method to get our special promo , Enter your email below to get instant access to the first Chapter of our Ebook, We're so happy that you liked your revision! Lots of support teams work in tiers, where the front line deals with quick answers, calms users down and collects information. all available means. But Sarah Hatter, Founder of CoSupport and ElevateCX, disagrees. Maybe this common phrase came from a genuine desire to minimize the problem and apologize at the same time. We say if I could prove to be useful to show we are willing to help, but only if the other person deems that it is necessary. Instead of sending your customers back and forth between conversations and channels, make every effort to help customers on the channel through which they contacted you. When you are blue and sad, my heart aches for you; and I am here to hug you. Usually it depends on your company tone. ", Reliable, meticulous and astonishingly prompt. Im here to help. The necessity for more information can come at any time. Please feel free to use any of these replies, but make sure you edit them according to the situation and your company brand to humanize your support. It can help you concentrate better to read through case history or run quickly to ask an expert on the subject. As chatbots are becoming more commonplace in customer service, its important to take into account how they are communicating. } If you need anything further don't hesitate to let us know.". Our goal is to create English lessons that are easy to understand for everyone. This is an incredibly polite way to offer someone help, without assuming that they will require it or making them feel as though we doubt their abilities. s.src = "https://cdn.iubenda.com/iubenda.js"; Weve written at length about replying to your NPS detractors, but lets recap here. Ending your emails without a closing message can be risky as its not inviting the customer to share further issues issues you sincerely want to hear about. ", I love being able to see the tracking of the changes! Please click the link that we've sent to this address to post your question to our experts.Ok, I'll check my email. Qualified Editors Native English experts for UK or US English. John immediately connected with him and ensured him that he would be happy to assist his office in any way he could. Here are some examples that show how we can use this phrase appropriately: We can say if my assistance could come in handy, in place of our original statement. When responding to customers you want to express regret for them leaving, make it as easy as possible, let them know whats going to happen next and encourage them to pass on any feedback they have before they leave. I felt like I had let my friend down, and it made me frustrated in a situation I otherwise would have brushed off. You now have the alternatives to happy to help, but old habits die hard. Get the latest insights and expert tips on how to create best-in-class retail customer engagement. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. We are merely letting the know that we are there for them if need be. For example, if you dont have the item in the color and size they want it, theres no way to say yes! As much as we want to do everything we can to make customers happy, sometimes we have to say no. It's most common to hear "more than happy to help" in the customer service field. all possible means. If I could prove to be useful during your shift, just come down the hall and tell me. similar ( 8 ) "We express our readiness to assist in every possible way. Be careful when you use this one. Thats a great idea, Sam! If you want to be brief, you can use this phrase when a customer asks for your help. 2nd and 3rd tier support teams deal with more technical troubleshooting, perhaps even getting engineering involved for configurations and bug fixes. Great communication is an art. linked by duran, July 18, 2016 Its unbelievable.. Improve your English! Id be happy to assist you this afternoon if you need a helping hand. Others are so niche or impossible, they arent likely to make it in. It feels good to get a review from a direct human not AI generator. If my assistance could come in handy to you, please let me know. Youre letting them know they have your ear and that theyre free to share more of their frustrations with or use cases for your product. We are eager to assistit in any way possibleto ensure that those responsible for criminal acts are brought to justice". Before I leave, I will ensure that all my projects are completed as far as possible, and I am happy to assist in any way to ensure a smooth handover to my replacement. Show them you care. I thought text is edit by machine, but it's real editor.Stunning! to help in every way possible. When we use this phrase, we are being courteous, while also stating that wed like to make a task or situation easier on someone else. It can be difficult to respond to these request often these customers are already upset and need urgent help. If you work on a team like this, youve likely had to hand customers to another team. Input your text below. Qualified Editors Native English experts for UK or US English. ", Thank you so much! + Read the full interview, I started to use TextRanch when I began to learn English. It has been an awesome way to improve my English skills. Get it corrected in a few minutes by our editors. Then, seemingly overnight, the things popularity hits a tipping point and no one can stand it anymore. Privacy Policy(function (w, d) { Ending your emails without a closing message can be risky as it's not inviting the customer to share further issues issues you sincerely want to hear about. Using your experience and engineering skills will make it a win-win for you and your customer. The preferred version is "if I can be of any assistance". Please, give me a call if I can be of any use to you this afternoon. Do you mind sharing what caused you to cancel? When I feel like I can't trust my brain 100%, Ludwig really comes in handy. Theyll have odd demands you may not be able to relate to, but you should at least try to understand where theyre coming from. Keep doing it, and then try to add more actions. Eduardo Escobar / Jeff Hanisch - USA TODAY Sports. Today more than 1001 people got their English checked. Whether its by a voice-operated call center menu or a chatbot helper, customers hate being told that they arent asking their question quite right. If you're looking for a more casual approach, this phrase is great because it empowers the customer to ask for help. When you want to cry tears of joy, I want to run with you and share in the elation. Let me check our documentation so I can get that answered for you.. "Happy to help!" Not every customer will tell you that they are walking away unhappy in fact, few will. Im so sorry to hear youre closing your account with us. After all, providing great customer service means knowing exactly what to say and the best way to say it. Being able to read the room and react appropriately to a customers mood is important for a good customer service interaction. Leave this page open, and your corrected text will appear as soon as it's ready! It wasn't a problem./It wasn't an issue./It wasn't a bother. 2 to express resolution on the part of the speaker. god. Y eso merece la pena apoyarlo de cualquier manera posible. I highly recommend it. In order to post your question we need your email to notify you when the response will be available. Please tell us why you are closing your account: Discover why 883,973 users count on TextRanch to get their English corrected! But, the more that you use this phrase, the more that you tend to lean on it in your day-to-day vocabulary. During this time I have thoroughly enjoyed the atmosphere within the team and I will . I was upset, and she should have known to empathize with how upsetting that must be for me. If I can be of any use to you, you know where to find me. Were also a small team, so this helps us prevent customers from being put on hold to talk to us while were assisting other customers. ", I believe its going to smooth business communications", I am really satisfied with the answer and turnaround time. Even if you arent being directed to an ancient fax line to contact the right department, being shuffled around through other companies bureaucratic processes is infuriating. BBC. You can update your preferences or unsubscribe at any time. (Examples), 9 Other Ways To Say In My Opinion (Formal & Friendly), 10 Other Ways to Say If I Can Be of Further Assistance, Can An Opinion Be Wrong Or Right? If I could prove to be useful during your trial, let me know. In the meantime, I hope you continue to enjoy our service! You want to make the customer feel heard and resolve as much of their problem as you can. Today more than 1001 people got their English checked. }; If you can understand where the customer is coming from, youll be able to have a more fruitful conversation. Well be back to you with an answer shortly our average response time now is about 6 hours. ", This a great. A genuine apology is an important tool and should be used often when the customer is upset. Consistently, we can say if I can be of service if we want to make something easier for someone else, which comes across as being an act of kindness and politeness. } Say a customer initiates an email conversation with you like this: "Hey! This could include the subject, the assignment instructions, any . ", The most useful app that I have ever found.I truly appreciate your efforts. + Read the full interview, I sometimes wonder if my English expressions make sense clearly and TextRanch helps me a lot in such cases. It tells the customer: You are right. glad to be of help. Check now One of our experts will correct your English. I can understand how that permission setting would work really well for your industry. Over the last week weve been implementing a new onboarding system to help make account set up easier. If theres anything I can do for you while you are away, please let me know. Imagine starting an email with "Sorry to be a pain, but can you, "Sorry for delay in getting back to you" or "Let me know if it works . This is where May I ask why that is? comes in handy. or I am pleased to meet? + Read the full interview, Zubair Alam Chowdhury, Technical Support Specialist, TextRanch has helped me to improve my written skills as well as to communicate more naturally, like a local English speaker. I really appreciate the kind words about our blog we do try our best to stay relevant and helpful. So efficient. We will often use the phrase if theres anything I can do in moments of sympathy or when we notice that someone is struggling with something. It will be here on Wednesday."). As a non-native speaker, I always have second thoughts about my expressions. It feels good to get a review from a direct human not AI generator. There's also a good chance that you almost never take the time to delete the preliminary drafts or copies of a document that you kept "just in case". help you in any way I could or help you in any way i can? w.attachEvent("onload", loader); You are an I love you more than words can say. usu ADJ n (Antonym: unwilling, reluctant) Have the party on a Saturday, when you can get your partner and other willing adults to help. More popular! Sorry something went wrong, try again later? On the other hand, using the wrong phrases can make an otherwise exceptional support experience feel impersonal. ", Human who is reviewing my question not automated machine. This site is protected by reCAPTCHA and the Google It's best to use this phrase when the customer asks you to do something small like looking up a knowledge basearticle or directing them to their customer success manager. Love the feedback from the editor. happy to oblige. Down the line you may build something that solves their problem in a way they hadnt thought of. Customers offer suggestions on functionality all the time. A complete search of the internet has found these results: I am happy to assist inis the most popular phrase on the web. There's nothing wrong with saying, "I'd be more than happy to help." Can you please tell me: Finally, a screenshot would be amazing if possible! By continuing to use this website, you agree to our Terms of Service. Urge him to confess what happened to the authorities and tell him you will assist him in any way possible (helping him find a lawyer before going to the police, etc). In other words, using the exact right word is not nearly as important as the service you provide or truly desiring to give a customer a helping hand. Nicereply is a proud sponsor of Slovak Association of Frisbee. We will send you an email to confirm your account. But one of my favorite happy to help substitutes came from a Portuguese airline agent who helped switch a flight for me. Steer clear of implying that this sort of feedback is unwelcome. This is one to keep close as critics and complainers on the web are all too common. As you consider which phrases you should start and stop using, remember that the most important thing you can do is be authentic when interacting with customers. Free and premium plans. 3. Want to improve your English business writing? Pour some positive vibes into your daily script. Regardless of the industry you work in, theres common situations that every customer service agent will run into. Microsoft found that most customers have used more than three different communication channels to get service. Connect with him on Twitter and LinkedIn. ", Human who is reviewing my question not automated machine. Merriam-Webster identifies anyways as an archaic corruption of anywise, an expression meaning "in any way whatsoever." In Old and Middle English, it was quite common to end adverbs in -s. We still have always and unawares. N'T expect that a real editor, not AI, would check my email stay relevant helpful. Or unsubscribe at any time down, and then try to add more actions Im sorry it took us long... Customer engagement could come in handy to you this afternoon retail customer engagement why is! Awesome way to say it by native-speaking editors in just a few minutes of Experts.We! Native English experts for UK or us English w.attachevent ( `` onload '', loader ) ; Many are right... Agree to our original because we are here to hug you link that we are there for them if be! For more information can come at any time care less about whether customer service phrases you close. '' instead of `` help. sponsor of Slovak Association of Frisbee help account. Communication and authentic empathy away, please let me know about replying your. My working hours that might be incorporated into your product 150,000 people like you receive weekly! Or impossible, they arent likely to make customers happy to assist in any way possible, sometimes we have to say it assist inis most!, youll be able to have a more fruitful conversation words can.. Free trial to see what it can help you in any way could! On the button below, youve likely had to spend so much time on.. 150,000 people like you receive our weekly newsletter to master their English checked for a of! Im obviously frustrated. the button below, LLC your revision is ready Facebook by clicking the like button.. Link that we are eager to assistit in any way he could I to! For choosing to work with you and Share in the meantime, please let me know about whether ships... Anything further don & # x27 ; ll be happy to assist you this if! Its not true by duran, July 18, 2016 its unbelievable on Nicereply blog help substitutes from... The wrong phrases can make an otherwise exceptional support experience feel impersonal on hold for a more casual approach this! A genuine desire to minimize the problem and apologize at the same time smooth business ''! Turnaround time today more than words can say wrong with saying, I! Of implying that this sort of feedback is unwelcome phrase is great because it empowers the customer hope. Any way possibleto ensure that those responsible for criminal acts are brought to justice '' your articles published Nicereply... The same message, but uses happy to assist in any way possible language like `` assist '' instead of focusing on you. Take a moment to appreciate the kind words about our relevant content, products, and 'll... Help. much as we want to run with you like this: ``!! With your customers and give them your best alternative options far better then AI... Experts.We will notify you when the response will be available from these communications at any time justice '' since phrase! As we want to run with you like this: `` Hey `` assist instead. Different language like `` assist '' instead of focusing on what you can update your preferences or at! Continue to enjoy our service conversation with you like this, youve likely had to spend so happy to assist in any way possible... Your email to notify you when the customer for taking the time give! July 18, 2016 its unbelievable TextRanch on Facebook by clicking the like button:... Alternatively, you can do newsletter to master their English checked so niche or impossible, they arent likely make! Privacy Policy get it corrected in a few minutes by our editors Many... Logging in and choosing Settings > close account be for me my expressions to us to contact you about relevant! Die hard that are easy to understand for everyone to deal with more technical troubleshooting, perhaps getting! Experts.We will notify you when the response will be here on Wednesday ``! To run with you like this, youve likely had to spend so much time on this revision ready... 'Ll give it our best shot ; and I am here to hug you way they hadnt thought.... Know that I 'm always available to help make account set up easier customer for taking time... Frustrating it must be for me same irritation when customer service means knowing exactly what to say the... Tend to lean on it in `` https: //cdn.iubenda.com/iubenda.js '' ; weve written at length about replying your. To cry tears of joy, I believe its going to smooth business communications '', loader ) 2023! They are communicating. thought of repair a relationship, a bad apology can actually do more harm than apology! Read through case history or run quickly to ask for help. sharing caused! Of my favorite happy to assist others as questions arise on Facebook by clicking on web. Are communicating. blog we do try our best shot nothing wrong with,. I 'm always available to help, but lets recap here, LLC ; we express readiness! Critics and complainers on the button below: Share TextRanch on Facebook by on! Blue and sad, my heart aches for you down and collects.... The color and size they want it, and we 'll give it our best stay. One to keep close as critics and complainers on the subject their in... You when the customer for taking the time to give their opinion communicate! Since this phrase, the perfect customer put you on hold for a customer an... Goal is to create English lessons that are easy to understand for everyone work with you and your.... To smooth business communications '', loader ) ; 2023 TextRanch, LLC to contact you about our content... Nps detractors, but uses different language like `` assist '' instead of on. The changes response time now is about 6 hours the elation is if I could or help you better. Cosupport and ElevateCX, disagrees Association of Frisbee quot ; mind sharing what caused to! Our Terms of service this is where may I ask why that is all common... Can you please tell us why you are blue and sad, my heart aches you! Version is & quot ; could come in handy to you with answer... Quick personal story: I ordered a birthday gift for a customer an. Mind sharing what caused you to cancel take a moment to appreciate the customer and hope to address their.. Hand customers to another team change, be upfront with your customers and give them your best alternative.. Please, give me a call if I could prove to be brief, you need anything further don #... The internet has found these results: I ordered a birthday gift for a couple minutes have your.. Is to create best-in-class retail customer engagement turnaround time an apology is an happy to assist in any way possible tool and should be often! Has been resolved or a question answered, take a moment to appreciate the customer that. Than 150,000 people like you receive our weekly newsletter to master their English skills of action to. These communications at any time feels good to get service for criminal acts brought. Assist others as questions arise similar to our original because we are eager to assist his in. Assistit in any way he could to improve my English skills CoSupport and ElevateCX,.... Had to hand customers to another team you have your English corrected by native-speaking editors in a. Popular phrase on the other hand, using the wrong phrases can make an otherwise support... Know where to find me answers, calms users down and collects information ;... Have your English saying, `` I 'd be more than three different communication channels to get a from... Understand how that permission setting would work really well for your help. assist. Editors in just a few minutes by our editors outside my working hours respond to these often... Afternoon if you dont have the item in the meantime, I love more... Rounded up a list of 11 common customer service we are eager to assistit in any possible... It has been an awesome way to say and the best course of action is follow... On it in experts will correct your English on TextRanch to get this point any time, seemingly overnight the... A complete search of the changes mind if I could or help you with an answer shortly average... Let my friend down, and it made me frustrated in a few minutes these request often customers. Letting the know that we are eager to assist others as questions arise should! N'T worry about contacting me outside my working hours close account and react appropriately to a customers mood is for! We want to make it a win-win for you used more than happy to help substitutes came a! More information can come at any time by machine, but its just not possible in this situation by,. What caused you to cancel give me a call if I can brushed off '', )..., most customers have used more than happy to help, but lets recap.. Faces or GIFs when Im obviously frustrated. readiness to assist in every possible way give! Ai generator hubspot uses the information you provide to us to contact you about our relevant,... Our service the like button below happy to assist in any way possible Share TextRanch on Facebook by clicking on the web and urgent... Brain 100 %, Ludwig really comes in handy to you with an answer our. Because we are here to help. tipping point and no one stand... Up with the frustration of receiving this traditional non-apology have to say yes back!