Honeymooners can benefit from special services to enhance their stay and make it the most romantic possible. I was hoping the shootings were a thing of the past. If we wanted a portable copy of the schedule, we had to walk to the front desk each morning and ask them to print us a copy. Holidaymakers were relaxing on the Cancun beach when a gang of speedboat thugs opened fire on the two victims. Despite that Dreams Playa Mujeres advertises snorkeling, kayaking, and hobbie cats as their water sports options, not once did we get to take part in any of these activities. The dual property of Secrets Bahia Mita Surf & Spa Resort and Dreams Bahia Mita Surf & Spa Resort opened on August 1, 2021, in Punta de Mita on the western shore of Mexico in Nayarit State, about . Even without the shooting on the beach We are here now at Dreams Playa mujeres and we are very impressed with the hotel, the service has been fantastic from all the staff. Not once do they ask if we are okay or apologize for the traumatic experience they could careless about me and my family. What would be your #1 pick for a luxury FUN resort for all ages (good food important, but range of activities and FUN is more important!) There are 8 different guest buildings containing a total of 502 suites. We liked the Ocean View pool and Sea-Legs Swim-Up Bar best, for that was the hub for activities like water aerobics and live music. The vendor died in hospital from his injuries while the lifeguard survived the attack. Not what youre looking for? Kids running free everywhere. * Family photos with Adventure Photos- I pre-scheduled this, and our pictures are gorgeous. He said: We heard the gun shots and everyone was running away from the sea screaming.". Guests of Secrets and Dreams Playa Mujeres Golf & Spa Resorts can receive Unlimited Golf Week at the Playa Mujeres Golf Course. It would be just as easy to be caught in the crossfire at a gas station here as it would on a beach in Mexico. Avoiding high towers given the resort a much more laid back and relaxing feel. Mexico has been hit with at least 130 murders this far as gangs battle for territory. Play at one of Mexicos best golf courses while staying at this hotel and enjoy special privileges as a guest. We stayed in a Preferred Club Oceanview Suite that had 2 queen beds and a pull-out sofa. He wrote on TripAdvisor: "Had the most terrifying experience of my life. As I outlined above, there are so many activities and amenities to choose from at Dreams Playa Mujeres. The dress code is casual elegance, so no flip flops or shorts in here. Dreams Playa Mujeres all-inclusive isnt the first kid-friendly all-inclusive resort that weve visited as a family. We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge, This is the version of our website addressed to speakers of English in the United States. Massages and treatments include a Watsu pool for underwater massages, saunas, facial treatments, full salon service, and a fitness center. Couples: Opt to stay at the Secrets adult-only property next door instead. The modern design consists of medium-toned wood furniture, beige marble floors, neutral-tone upholstery, and various shades of blue in striped rugs, throw pillows, and artwork. Clickhereto upload yours. Best Things To Do in Estes Park With Kids, The Ultimate Guide to Visiting Rocky Mountain National Park with Kids, 15 Easy Hikes in Rocky Mountain National Park, Itinerary: 6 Days in Naples/Marco Island, Itinerary: 3 Days in Glacier National Park, How to Plan the Best Kid-Friendly All-Inclusive Vacation, What to Pack for Mexico {Our Epic Mexico Packing List for 2023! Nightlife spots such as Coco Bongo and Senor Frog's are a 35-minute drive away, while the Cancun International Airport is a 40-minute car ride. You dont have to worry about getting to the beach at 8 AM to reserve a chair. Last December Brit tourists were warning to avoid visiting the South American country for their winter breaks amid spiralling violence. No one was told anything!!! A vows renewal event is also offered with an onsite ceremony and spa discounts, to name some perks. The hotel never acknowledged and even told us that it was a rumor until I said I was on the beach and witnessed it and screamed at them for being liars. We are booked for next January, and am considering cancelling our reservation. Pets allowed on request. In addition, grab your snorkel gear, as Isla Mujeres has some of the best snorkeling in the Caribbean! Sincerely,Joshua CamposSocial Media Coordinator & eConciergeDreams Playa Mujeres Golf & Spa Resort. May 21st for 7 nights. We were there in December. Mexico has long been a popular travel destination approximately 44.8 million visitors are expected to visit in 2019, a 5.6 percent increase from 2018. Each day we were told by staff that it was too windy for water sports, despite several instances where the sea seemed completely calm. Find thousands of other hotels, flights and car rentals with KAYAK. Guests will enjoy six pools, seven restaurants plus a gourmet food hall, a kids' club and a spa. Share. Unfortunately I think these things just continue to increase. I was on a Cabana with my wife and saw two "cigar" vendors run in front of us on the beach. * If you want to eat at a hibachi table at Fusion, you must make a reservation in person the day of (first-come, first-served). Check-in time is 3:00 PM and check-out time is 12:00 PM at Dreams Playa Mujeres Golf & Spa Resort. This all-suite resort will boast 502 graciously appointed and luxuriously equipped suites, surrounded by secluded white sand beaches and the turquoise Caribbean Sea. The 502-room, upscale Dreams Playa Mujeres Golf & Spa Resort is a family-friendly all-inclusive located along a white-sand beach in the exclusive gated community of Playa Mujeres. Absolute disorganizationAlso preferred club not worth the money, no chairs, no cabanas, no reservations to restaurants anyone has access to lazy river so that is not a preferred club thing either. Perfectly situated in the exclusive gated community of Playa Mujeres, within a world-famous golf course, rests the stunning Dreams Playa Mujeres Golf & Spa Resort. Ample features include multiple pools -- two infinity pools, six whirlpools, and a water park -- an elegant spa, modern gym, live performances and daily activities, and a golf course. Ive never been shot at before, so it was traumatizing for me and my family. This is the version of our website addressed to speakers of English in Canada. Popular attractions Norte Beach and Mujeres Beach are located nearby. Teenagers ages 13-17 can come and go as they please to the Core Zone Teens Club. At Dreams Playa Mujeres we are committed to taking all necessary actions to ensure the conservation and protection of our natural resources and historical-cultural heritage, as well as contribute to the economic and social development of our community in a coherent and participatory manner. We spent 7 nights there in February 2019. Though you do not need reservations at the restaurants, the concierge was happy to help us make reservations for our group of 16 each night for dinner. * They are a socially responsible company committed to the welfare of the dolphins under their care. This is definitely a family-friendly resort that I highly recommend for multi-generational travel. Does anybody know of any violent incidents further down towards Beloved? With that in mind, we, Along with frolicking on a beach, splashing around in a water park tops any list of classic summer activities. Multi-generational Families: Lots to do for people of all ages; the. You will need a passport to travel to Dreams Playa Mujeres in Mexico. Dreams Playa Mujeres provides the ultimate backdrop for unparalleled pampering, romantic rendezvous and lasting memories. There are 3 levels of swimming pools, including 2 infinity pools with views of the ocean. Let us know by commenting below! All guests are under the resort's all-inclusive package known as "Unlimited Luxury." This upmarket eatery allows guests in from the age of 13 and older, but smaller kids are not permitted. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. You can book a swim with dolphins, for example, or go zip lining or Bluewater snorkeling. Low Season Food is great. I do feel sorry for some of the hard working employees in the bars and restaurants that were great such as Gabriela by the pool who we loved because this resort needs some change at the top.. Dear jmodaff52,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. The vendor and a lifeguard were rushed to hospital after the drive-by shooting outsidethe five-star Riu Dunamar resort inPlaya Mujeres, just north ofCancun. View Hotel. Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. Theres no better place to enjoy some us time. Read all about a day of exciting family fun on Isla Mujeres and you most likely be convinced that this is a place you wont want to miss! "As soon as you hear any bang you're on edge straight away. Prices are not fixed and may vary with time. We absolutely loved that our group had upgraded to the Preferred Club and consider this to be a major perk of our stay. The U.S. Embassy and Consulates in Mexico have issued a new Cancun Mexico Travel Advisory warning visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. There are also 6 whirlpools, a kids pool, a childrens waterpark, two waterslides, and a lazy river (Preferred guests only). $391 per night (Latest starting price for this hotel). This is the version of our website addressed to speakers of English in the United States. Yes it is on the mainland but a part of the municipality of (ta && ta.queueForLoad ? Hi! I hope not. From there, the city of Playa Mujeres, Mexico, is a 35-minute drive via shuttle from the Cancun International Airport. All of the guests appeared to be having a genuinely good time, and therefore, were happy, laid back, and friendly. * We thought the food was great (in spite of the mixed reviews we'd read)- Gaucho and Fusion were our favorite restaurants, but we really didn't have a bad meal. Play volleyball on the beach or in the pool, splash in our waterpark complete with waterslides or play a round of golf or even swim and interact with dolphins. * Swimming with the dolphins- a highlight of my kids' trip! They are all TRUE! All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge. We had even upgraded to preferred club and honestly I was disappointed with the lack of communication. Guests get up as early as 7 AM to start saving chairs by the pool. From a breathtaking oceanside ceremony to a lively cocktail hour to a private dinner reception, Dreams Playa Mujeres Golf & Spa Resort wedding packages provide all the elements of the picture-perfect event along with special touches that will pamper you beyond the wedding day. Complimentary access to adult-only Secrets Playa Mujeres next-door. Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. Our Dreams Playa Mujeres Review comes from the perspective of our multi-generational travel party. Slushy drinks are better with straws! Dreams Playa Mujeres Golf & Spa Resort is located just 10 miles north of the vibrant downtown Cancun and a short drive from Cancun International Airport. The property, located in a private gated community, is fenced and the resort perimeter is patrolled by security agents.3. Located on a sandy stretch of Playa Mujeres, this resort features spacious suites in a contemporary design. The security at Secrets had the people contained. Charges may apply. The main ballroom, Frida Kahlo, spans a total of 7,500 sq ft and can host weddings or banquets with up to 600 attendants. The shooting happened at the edge of that resort. Dear Echst,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. Groups: Plenty of lounge chairs for large groups to hang out together; restaurant seating and staff were very accommodating to groups. Click the following image to get your FREE family vacation packing list that is both customizable and printable! Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. To inquire about a licence to reproduce material, visit our Syndication site. We loved the cleanliness of the property, the plentiful kids activities, gorgeous and spacious beach, and family-friendly atmosphere. Dear mbinx,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. Our request was granted and the resort even surprised us in that 3 of our guest rooms had an adjoining terrace between one another. I am on (ta && ta.queueForLoad ? No activity occurred on our property and none of the resort staff were involved in this incident. Preferred Hotels & Resorts in Playa Mujeres, Playa Mujeres Adults Only All Inclusive Hotels. I am disappointed in the service, no consistent cleaning, restocking, it seems like the resort is understaffed. When 4 gun shots via vendors were shooting at each other on the beach. Retreat to your well-appointed suite with a private balcony or terrace. The massive 600-room property offers plenty of features, with five swimming pools, swim-up bars six restaurants, and a spa and fitness center. The things of lesser importance to us are exquisite cuisine, high adrenaline shore excursions, and over-the-top room amenities. The main gate is always supervised by a security agent and resort access is actively monitored.4. Look no further for an honest Dreams Playa Mujeres review and the best tips for your visit! In fact, it is our sixth all-inclusive that weve visited overall. The traits that we look for in a tropical vacation destination are warm temperatures, a nice beach, and plenty of kids activities. Many different travel sites will offer discounts or deals at different times for rooms at Dreams Playa Mujeres Golf & Spa Resort and KAYAK will provide you with prices from a huge range of travel sites. Food took forever to come, can find staff even to get water refilled. Their canned response that they just keep repeating. With Unlimited-Luxury everything is included with your stay - from best-in-class service and gourmet dining and top shelf drinks at any of our twenty two restaurants and bars to endless day and nighttime activities. Now i know Dreams cant control cigar salesman on the beach but the way it was handled was brutal. We welcome thousands of travelers a year and have extensive security procedures and protocols in place to ensure they have a safe and memorable experience during their stay. Thank you for this review, I have 2 children who have to eat a gluten free diet. We were excited to go to a DJ on the beach one night, looking forward to an evening of dancing, but we arrived to find about 10 kids, a few parents, and us (in spite of it being spring break season).That con was far outweighed by the positives of this resort- we ate well, drank well, slept well, made memories, and felt fully recharged when we returned home. With so many fan favorites like the waterpark, dedicated white sand beach and dolphin encounter, the hardest part will be deciding what to try first. It's a 30-minute drive from downtown Cancun and Hotel Zone, and although the beach isn't quite as nice as those found in the Hotel Zone, it's pleasant. That being said, it was terrifying. I absolutely loved the overall atmosphere at Dreams Playa Mujeres! The cheapest price a room at Dreams Playa Mujeres Golf & Spa Resort was booked for on KAYAK in the last 2 weeks was $458, while the most expensive was $841. On March 26, at least 14 visitors to Dreams Playa Mujeres an AMResorts property in Cancun reported to management and online their fear stemming from a shootout on the beach in front of the . richland, washington What is the follow up on the shooting at the beach? Dreams Playa Mujeres Golf & Spa Resort. Medallion taxi drivers have been attacking . As someone who books trips for people, and obviously have not been to EVERY SINGLE place, I appreciate these super detailed reviews. Dividable into three sections, the ballroom hosts differently sized meeting rooms for around 100 people each. We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. My wife and daughters were having a fabulous time and the hospitality was great until that incident. There are no restrictions on travel for U.S. government employees in Quintana Roo state, which include tourist areas in: Cancun, Cozumel, Isla Mujeres, Playa del Carmen, Tulum, and the Riviera . https://www.riviera-maya-news.com/two-men-shot-on-isla-mujeres-beach-outside-riu-dunamar/2018.html. There are the ones who actually laze in the river, simply floating along in an inner tube. Families with Babies and Young Children: Explorers Club for childcare during the day and a great kids pool and water park area. I was at the beach until 5 minutes before the shooting with my young son and i heard gunfire and i got my son to my wife and ran down to the beach to help. Dear samkristy4,Thank you very much for taking the time on writing your review, many thanks for providing your very cordial and nice comments regarding your recent stay at Dreams Playa Mujeres Golf & Spa Resort. Enjoy an upgraded suite, access to an exclusive lounge, special concierge service and other enhanced amenities. I would recommend that your family considers Dreams as your next family vacation destination just as I would recommend it to my own family and friends. The most expensive day is usually Wednesday. Having been prepared with our all-encompassing Mexico packing list, we feel as if we hit the jackpot on this vacation! Each suite has either a pool, garden, or ocean view. We nominated one person from our group each morning to lay out towels, books, and sunscreen on the chairs that we wanted to claim for the day. This Greg Norman signature 18-hole course features strategically placed holes to offer exceptional ocean and tropical views and is perfect for both the experienced golfer and those who would like to learn. Stay at this 4-star beach property in Costa Mujeres. The 502 rooms are huge, contemporary, and well-outfitted with modern amenities. Dreams Playa Mujeres also has 2-bedroom private villas and Preferred Club suites that come with additional privileges during your stay. It is actually north of the hotel zone in Cancun --- way north --- and across from the island. If you buy something through our links, Oyster may earn an affiliate commission. 1. All-inclusive food and drinks. The Dietary Supervisor went over the basic offerings at the resort that are naturally gluten-free, i.e. Process in place to check health of guests, Hand sanitizer in guest accommodation and key areas, Screens or physical barriers placed between staff and guests in appropriate areas, Use of cleaning chemicals that are effective against coronavirus, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, All plates, cutlery, glasses and other tableware have been sanitized, Guests can opt-out of accommodation cleaning, Staff follow all safety protocols as directed by local authorities. Opened in 2016, the Dreams Playa Mujeres Golf & Spa Resort is a family-friendly property that draws travelers wanting all-inclusive packages outside of the busy Hotel Zone. When i checked out on Tuesday they did not wany to listen to me about anything. i relayed info to many guests, they were trying to keep it a secret. What is the story here? Kids and teens can have their own adventure. Explorer's Club For Kids ages 3-12, offering video games, big screen movies, and crafts, treasure hunts, sandcastle contests and even a camping adventure. How did Dreams Playa Mujeres compare to the other AI resorts you have stayed at in the past? For other inquiries, Contact Us. Two of these vendors got in a gun fight over their turf to sell "cigars" (cocaine). If I did see a shooting at a gas station though, I would not hold the gas station accountable for it. The first day we arrived there was a shooting on the beach and the guests in the resort were not notified the only ones knowing the people on the beach or nearby. Joshua C, Social Media Coordinator & eConcierge at Dreams Playa Mujeres Golf & Spa Resort, responded to this review. The hotel welcomes the newlyweds with bubbly, fruit, and flowers in the suite. Costa Occidental de Isla Mujeres National Park, Swim up suites and lofts, Premium All inclusive adults only resort, Finest Playa Mujeres by The Excellence Collection, 102 more Dreams Playa Mujeres Golf & Spa Resort deals from $254, See most recommended stays in Isla Mujeres, Check in anytime after 3:00 PM, check out anytime before 12:00 PM. The hotel only cares about money and tips. We welcome thousands of travelers a year and have extensive security procedures and protocols in place to ensure they have a safe and memorable experience during their stay. The 18-hole golf course was designed by Greg Norman and invites with undisturbed nature and fairways that nestle into the surrounding landscape. The resorts concierges are always happy to help and can assist in booking one of the many tours and excursions offered in the vicinity. A guest recently reviewed your resort and reported a shoot out taking place on your resort beach. Dreams Playa Mujeres Golf & Spa Resort is committed to redefining and elevating the all-inclusive experience. To see all content on The Sun, please use the Site Map. I dont understand. All the negative reviews from as far back as a year say the same thing We booked a junior suite ocean view preferred but were interested in upgrading to a master suite What is happening with the security in Mexico? Because of this exclusivity, my family and I always felt safe at this resort. Highly recommend! We also value its swimming pools, availability of lounge chairs, and multiple restaurant options. No activity occurred on our property and none of the resort staff were involved in this incident. 5,787 Reviews . In short, however, this vacation is a direct reflection of the amazing benefits of family travel as you will soon see! Copy Link. Guests love the surroundings of the turquoise Caribbean Sea, and secluded white sand beaches. I recommend getting there around 4:00. View our online Press Pack. For the best room deals at Dreams Playa Mujeres Golf & Spa Resort, plan to stay on a Tuesday or Monday. Do you think the preferred rooms are worth it? Once washed ashore, it was quickly cleaned up by resort staff, however. I am a member of Unlimited Vacation Club and have visited many Dreams/Secrets/Now properties and I was very excited to visit Dreams Playa Mujeres with my family after visiting Secrets next door in November. Wave runners and jet skis*. Guests who would like to enjoy a night out have the option to use The Sip, Savor & See Dining Experience. You canWhatsAppuson07810 791 502. Rooms are contemporary, spacious, and beachy, outfitted with sitting areas, flat-screen TVs, rainfall showers, and whirlpools -- many of the terraces. This got to be very late for our group. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Building #6 is home to the Preferred Club Lounge. The main gate is always supervised by a security agent and resort access is actively monitored.4. There's little within walking distance, so it's best for tourists who plan on spending most of their time at the hotel. Our least favorite restaurant was Gaucho Grill. I don't want to let this stop me from going back to Mexico -- have been there 17 times now, it is my happy place. This was our first experience at Dreams, and it met our expectations. Some of these shootings are at gas stations or shopping centers in nice areas. Travelers wanting a similar property closer to the Hotel Zone may prefer Dreams Sands Cancun Resort & Spa. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92272804', '');}, 'log_autolink_impression');Isla Mujeres. And it isnt being covered in the thread as statedis an addendum to a generic thread where people started commenting, I hope this thread remains since ti actually has shooting as the title. If you go keep your head on a swivel We just got back, and am sick to my stomach at how sour our trip was. This all-suite resort will boast 502 suites graciously appointed and luxuriously equipped. Amazing services by Jennifer (Check-in) , Roberto (Fusion), Luis (Hideaway Bar) Ricardo (Entertainment) , Angelo (Entertainment) , Katia (Pool Bar) , Giovanni (Preferred Services, Concierge) and the entire team from Photo Adventures . 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