14. In order to determine the comparable set, the quality rating is based on many (400+) features that can be divided over 5 major categories: (i)facilities/amenities/services offered by the accommodation on Booking.com, (ii) property configuration such as unit size, number of rooms, and occupancy, (iii) number and quality of the photos uploaded by the accommodation, (iv) average guest review score as well as some subscores (e.g. Star ratings are either determined by properties themselves, or else by an independent third-party provider of (objective) star ratings. We simply pay some of the cost ourselves. 5. Youll be provided with the Service Providers terms during the booking process. This doesnt mean that your stay or experience will be any different than booking with a professional host.". When rendering our Trip Service, the information that we disclose is based on the information provided to us by Trip Providers. Membership can also be linked to specific campaigns or incentives. Its not a common practice, but international law allows disinfection of aircrafts to kill insects. If the Service Provider needs more than your name, well tell you at the time of booking. We've sent you an email so you can confirm your subscription. By completing a Trip Reservation, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third-party offers to the extent that you have actively opted in for this information) relevant to your Trip (Reservation) and destination, (ii) an email after arrival to rate the (experience with your) Trip Provider and the Trip Service, and (iii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. Within the UK, we provide full financial protection for our ATOL-protected-flight-only sales by way of our Air Travel Organizer's License number 11967, issued by the Civil Aviation Authority, Aviation House, Beehive Ringroad, West Sussex, RH6 0YR, UK, telephone +44 (0)333 103 6350, email claims@caa.co.uk.
If you dont take your first Flight, your airline may automatically cancel the rest of your itinerary. Deposits are usually paid by bank transfer, so this is especially useful if you can't charge credit cards. This means, to the extent permitted by law, we wont be liable for any: 2. All rights reserved. Pay in advance: Youll pay securely with Booking.com at the time of the booking. Obvious errors and misprints are not binding. Booking.com is not liable or responsible for the remittance, collection, withholding, or payment of the relevant taxes due on the (Trip) price or fee to the relevant tax authorities. wherever on the planet, We bring and allow you to experience attractions and other Trip Providers, We can facilitate the payment of any (entrance) fee, purchase or rental of any Trip product and service which uses our payment service, We help you (24/7): our customer service centers are here to help you 24-7-365-40+, We listen to you: our Platform is the product of what YOU (the users) prefer and find most convenient when using our service, We hear you: we show uncensored reviews (of customers who have actually stayed). If they do, they may charge extra. 9.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we will only be liable for direct damages actually suffered, paid, or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Trip Reservation confirmation email (whether for one event or series of connected events). In order to make it easier for customers to find the right match to their travel preferences, Booking.com may assign a quality rating, which is determined by Booking.com and displayed as a yellow tile, to certain accommodations. We want you to get the best possible price every time. We reserve the right to cancel any Reward that was obtained by fraud. 10. We can't guarantee theyll be able to reach you through messaging applications such as WhatsApp or Viber. Your fare will include any taxes and fees charged by an airline or government (except entry/exit fees see Entry/Exit fees below). the Service Provider's contact details, and info on what you need to take with you). if you disagree, well look into it and decide whether or not to discuss it further*. Cancellation and prepayment policies may vary per segment, product, or service of each Trip. No matter how much your guests plan their trips, unexpected events can alter their bookings. This section contains the specific terms for Private and Public Transportation products and services. 8. 22. Depending on (local) regulations, the star classifications are either assigned by an (independent) third party, e.g. (If you let us know we can no longer use it, well consider any such reasonable request), it doesnt infringe the privacy rights of other people. Third-Party Terms (in the Flights section) means both the Intermediation Contract and the Contract of Carriage. if it was about ground transport, you cant (because ground transport is booked with Booking.com Transport Limited, and the UK has left the EU). If you have any questions about changes, cancellations, or refunds, contact our Customer Service team. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, property owners) due to Booking.com publishing and using these photos/images. We want you to pay the lowest price possible for your product and service of choice. 6. Any payment facilitated by us for and on behalf of, and transferred to the Trip Provider will in each case constitute a payment of (part of) the booking price by you of the relevant product or service in final settlement (bevrijdende betaling) of such (partial) due and payable price and you cannot reclaim such paid monies. The Service Provider might require a damage deposit before or at check-in. If a Reward was issued because you booked a Travel Experience, any associated Credits that havent been used will be deleted from your Wallet if that Travel Experience is canceled. 3. Pick-up Time (in the Private and Public Transportation section) means the (local) time when a Pre-Booked Private Transportation is due to reach the pick-up location, or when an On-Demand Private Transportation actually reaches the pick-up location.
Youll find the cancellation policy in the Contract of Carriage, which is available while youre booking your Flight. Your reservation is covered by our previous, Sign up and we'll send the best deals to you. When you complete your Booking, you accept these Terms and any other ones that youre provided with during the booking process. Connect online with other Booking.com partners. Some Bookings cant be canceled for free, while others can only be canceled for free before a deadline. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Youll be provided with a summary of the key terms during the booking process. You won't be entitled to a refund if your ride doesn't go ahead as planned because: 1. Were not a party to the terms between you and the Service Provider. Complaints or claims in respect of the Trip (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Trip Provider. If we make a clerical error (i) in calculating your Rewards or (ii) in converting currencies related to your Rewards, we can always change or correct any balances shown. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. you book additional travel services for your trip or vacation via a link provided to you by us no later than 24 hours after receiving confirmation of your initial Booking with us. The main driver doesnt have a credit card in their own name, with enough available funds for the cars security deposit. we wont be liable for any costs you incur as a result, and, after selecting and paying for one travel service, you book additional travel services for your trip or vacation during the same visit to the Platform; or. Any claim or complaint against Booking.com or in respect to the Trip Service must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. To the extent permitted by law, the most that we or any Service Provider will be liable for (whether for one or a series of connected events) is the cost of your Booking, as set out in your confirmation email. The prices as offered by the Trip Providers on our Platform are highly competitive. You will pay the Trip Provider the relevant amount as indicated in the Trip Reservation (plusinsofar not included in the pricerelevant applicable taxes, levies, and fees (if applicable)). Even though local laws dont require us to offer specific cancellation rights, we guarantee that we will honor our refunds policy if you cancel your Booking. How We Work. Once youve booked your Flight, your Booking details (e.g. You cannot derive any rights from any request to, or communication with the Trip Provider or (any form of) acknowledgement of receipt of any communication or request. If the currency selected on the Platform isn't the same as the Service Provider's currency, we may: Youll see our Currency Conversion Rate during check-out, in the Booking details of your Account, or (if you dont have an Account) in the email we send you. 3. 2. Lost, stolen, or expired Rewards will not be replaced. Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by Booking.com B.V., its Trip Providers or providers. www.booking.com or a Group Company website). Accommodation means the provision of an accommodation service by a Service Provider (throughout Section B, Service Provider means the provider of the accommodation service). 6. For customers within the European Economic Area ("EEA"), Switzerland, and the United Kingdom the following applies. Obvious errors and mistakes (including misprints) are not binding. There are Cash Credits and Travel Credits.. a strike that interferes with your journey), well tell you as soon as we can. Growing Together is our ongoing promise to build a stronger era of partnership.
Applicable fees and taxes (including tourist/city tax) may be charged by the Trip Provider in the event of a no-show or cancellation. Youre flying into the European Union (EU), have read and accept the Service Provider's terms, agree to contact the Service Provider directly about anything that goes wrong, understand that the Service Provider is responsible for arranging and providing your Private Transportation, choosing routes, setting prices, and providing all relevant information. Pay In Your Own Currency means the payment option that we sometimes offer when a Service Provider doesnt use your currency. Pre- authorization can be applied to specific policy types, too. 3. 2. Although we will use reasonable skill and care in performing our Trip Service, we will not verify and cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade, or maintenance of our Platform or otherwise), inaccurate, misleading, or untrue information, nor non-delivery of information.
Sometimes cheaper rates are available on our Platform for a specific stay, product, or service, however, these rates made available by Trip Providers may carry special restrictions and conditions, for example non-cancelable and non-refundable. Price policy: As displayed on our Platform. Thanks! 17. During the booking process, guests use their cards to pay for part of a reservation, often just the first night. Our Customer Service team will be able to refund any Credits that you may be entitled to. It's your responsibility to make sure the payment goes through on time, that your bank, debit card, or credit card details are correct, and that there's enough money available in your account. 5. Booking.com is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness, and due disclosure of the Trip and makes no representations, warranties, or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement, or fitness for a particular purpose. Pre-Booked Private Transportation. Notwithstanding the foregoing choice of law, a natural person using any of our services for a purpose which can be regarded as being outside their trade or profession (hereafter also referred to as "consumer") can rely on the mandatory provisions of the law of the country where they have their habitual residence (i.e. You do not have a (legal or contractual) relationship with the support companies. It will be shared with Group Companies or Service Providers as required by the Wallet program. Each level provides different travel rewards. If anything goes wrong during your Rental (e.g. See Prices (A6) and Payment (A7) above. * If theres any damage, the Service Provider can always decide to initiate a (legal) claim against you outside of the damage policy, in which case the limit (see 5 above) wouldnt apply. 1. 11. To the extent permitted by mandatory local (consumer) law, any dispute will exclusively be submitted to the competent courts in Amsterdam (for accommodations, flights, or attractions) or England and Wales (for car rentals and private/public transportation). 15. Note that Trip Providers may have, declare applicable, and/or require (acceptance of) in addition to the policies and fine print as disclosed on the website, their own (delivery/shipping/carriage/usage) terms and conditions and house rules for the use, access, and consummation of the Trip (which may include certain disclaimers and limitations of liability).
of something that one or more passengers did/didnt do. The commission percentage paid by the Trip Provider or other benefits to us (e.g. 6. If you pick your car up later (see D4.4 above) or drop it off earlier than agreed in your Booking Confirmation, the Service Provider will not refund you for the unused time. Let guests know if they can cancel their bookings free of charge, and, if so, until when. Our We Price Match promise does not apply to non-accommodations related products and services. 5. You may be responsible for dealing with any retroactive change in the tax rate. In all cases, drivers must be at least a minimum age to rent or drive a car. the names of the traveler(s)) will be provided to the Service Provider. The original UK English version of these Terms and Conditions may have been translated into other languages. If your Service Provider has a different cancellation policy (which youll see while booking), their policy will apply instead. If you drop the car off late without agreeing this in advance, they may charge an additional fee as well. For certain (non-refundable) rates or special offers, note that Trip Providers may require that payment be made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorized or charged (sometimes without any option for refund) upon making the Trip Reservation.
All special offers and promotions are marked as such. Booking.com has identified the following parameters to be most closely correlated with you finding a suitable Trip Provider and thus prioritizes these parameters in the algorithms (main parameters): Your personal search history, the rate of "click-through" from the search page to the hotel page ("CTR"), the number of bookings related to the number of visits to the Trip Provider page on the Platform ("Conversion"), gross (including cancellations) and net (excluding cancellations) bookings of a Trip Provider. 18. These terms and conditions and the provision of our services shall be governed by and construed in accordance with Dutch law. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by Booking.com at any time and without prior notice. Pre-Booked Private Transportation. When you sign this at the rental counter, youll enter a contract with the Service Provider, but youll see and accept the key terms of it while youre booking your car. 3. AFTER your rental is due to start (or if you no-show), youll receive no refund. When you book an On-Demand Private Transportation, your Booking will be with the Third-Party Aggregator. 65). 25. This extension only applies to payments received by Booking.com. We may tell you why we canceled your Booking, unless telling you would (a) contravene applicable laws and/or (b) prevent or obstruct the detection or prevention of fraud or other illegal activities. a Reward that youll only earn when you spend at least a certain amount on a Booking). You must ensure that every driver has their own International Driving Permit (if they need one) as well as their drivers license.
If the Service Provider requires an Upfront Payment, it may be taken or pre-authorized when you make your Booking, and it may be non-refundable. 22. If you didnt receive a Reward that you should have, contact our Customer Service team no more than 12 months after you did what you believe qualified you for it. Sometimes the only way we can change a Booking is to cancel it and make another one, in which case we may charge you a cancellation fee on the rental companys behalf. 1. For certain products and services, Booking.com facilitates (through third party payment processors) the payment of the relevant product or service (i.e. We may change any feature of the Genius program, including the membership levels and the way the program is structured. "Trip Provider" means the provider of accommodations (e.g.
If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes. By making a Booking, you are confirming that you: Not all Service Providers have their own terms, but youre welcome to check out all the terms that weve been provided with. 4. 1. On-Demand Private Transportation means a private vehicle that you request when you arrive at the pick-up location (or just before). Section A: General terms for all types of Travel Experiences.
The UK English version is available on our Platform (by selecting "English (UK)" language) or shall be sent to you upon your written request. Public Transportation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your Trip Reservation. E6. 2. 3. well give the Service Provider the Booking details (e.g. offers that can only be used with specific Service Providers), a minimum spend (e.g. You must read and agree to comply with our Terms and the Third-Party Terms (which will be displayed at check-out) and acknowledge that breaching them may lead to additional charges and/or the cancellation of your Booking. to assess the star rating of 5. 2. you accept full responsibility for any legal claims against Booking.com related to it. Under Cancellation policies, you can select a fully flexible policy, a customized policy, or apply different policies to different room types. Well make sure the Service Provider knows what size vehicle youve requested. Currency Conversion Rate means the rate that we use to convert currency; this is currently the WM/Refinitiv Closing Spot Rate, but this may change. If your driver isnt at the pick-up location on time, you can apply for a refund, and well investigate this for you. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right). 4. Corporate contact. There are no membership fees, and its easy to become a member just create an Account. EU Regulation 1107/2006 provides for certain rights for people who are disabled or have reduced mobility. Prepayment is usually for partially refundable or non-refundable bookings. In that case, Booking.com has, as required by EU and UK law, protection in place to refund your payments to Booking.com for services not performed because of Booking.com's insolvency. 15. You must not take the car to a different country/state/island and/or drop it off at a different location without arranging this in advance. With a fully flexible policy, your guests will only pay when staying at your property and can cancel free of charge during a time frame of your choice prior to check-in. promotional codes that can only be used in our app), property restrictions (e.g. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the UK English version and any other language version of these terms and conditions, the UK English language version to the extent permitted by law shall apply, prevail and be conclusive. If theres an accident that happens within the EU, EU Regulation 889/2002 might apply to you. Note: This insolvency protection does not cover contracts with parties other than Booking.com, which can be performed despite Booking.com's insolvency.
If you dont take your first Flight, your airline may automatically cancel the rest of your itinerary. Deposits are usually paid by bank transfer, so this is especially useful if you can't charge credit cards. This means, to the extent permitted by law, we wont be liable for any: 2. All rights reserved. Pay in advance: Youll pay securely with Booking.com at the time of the booking. Obvious errors and misprints are not binding. Booking.com is not liable or responsible for the remittance, collection, withholding, or payment of the relevant taxes due on the (Trip) price or fee to the relevant tax authorities. wherever on the planet, We bring and allow you to experience attractions and other Trip Providers, We can facilitate the payment of any (entrance) fee, purchase or rental of any Trip product and service which uses our payment service, We help you (24/7): our customer service centers are here to help you 24-7-365-40+, We listen to you: our Platform is the product of what YOU (the users) prefer and find most convenient when using our service, We hear you: we show uncensored reviews (of customers who have actually stayed). If they do, they may charge extra. 9.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we will only be liable for direct damages actually suffered, paid, or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Trip Reservation confirmation email (whether for one event or series of connected events). In order to make it easier for customers to find the right match to their travel preferences, Booking.com may assign a quality rating, which is determined by Booking.com and displayed as a yellow tile, to certain accommodations. We want you to get the best possible price every time. We reserve the right to cancel any Reward that was obtained by fraud. 10. We can't guarantee theyll be able to reach you through messaging applications such as WhatsApp or Viber. Your fare will include any taxes and fees charged by an airline or government (except entry/exit fees see Entry/Exit fees below). the Service Provider's contact details, and info on what you need to take with you). if you disagree, well look into it and decide whether or not to discuss it further*. Cancellation and prepayment policies may vary per segment, product, or service of each Trip. No matter how much your guests plan their trips, unexpected events can alter their bookings. This section contains the specific terms for Private and Public Transportation products and services. 8. 22. Depending on (local) regulations, the star classifications are either assigned by an (independent) third party, e.g. (If you let us know we can no longer use it, well consider any such reasonable request), it doesnt infringe the privacy rights of other people. Third-Party Terms (in the Flights section) means both the Intermediation Contract and the Contract of Carriage. if it was about ground transport, you cant (because ground transport is booked with Booking.com Transport Limited, and the UK has left the EU). If you have any questions about changes, cancellations, or refunds, contact our Customer Service team. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, property owners) due to Booking.com publishing and using these photos/images. We want you to pay the lowest price possible for your product and service of choice. 6. Any payment facilitated by us for and on behalf of, and transferred to the Trip Provider will in each case constitute a payment of (part of) the booking price by you of the relevant product or service in final settlement (bevrijdende betaling) of such (partial) due and payable price and you cannot reclaim such paid monies. The Service Provider might require a damage deposit before or at check-in. If a Reward was issued because you booked a Travel Experience, any associated Credits that havent been used will be deleted from your Wallet if that Travel Experience is canceled. 3. Pick-up Time (in the Private and Public Transportation section) means the (local) time when a Pre-Booked Private Transportation is due to reach the pick-up location, or when an On-Demand Private Transportation actually reaches the pick-up location. Youll find the cancellation policy in the Contract of Carriage, which is available while youre booking your Flight. Your reservation is covered by our previous, Sign up and we'll send the best deals to you. When you complete your Booking, you accept these Terms and any other ones that youre provided with during the booking process. Connect online with other Booking.com partners. Some Bookings cant be canceled for free, while others can only be canceled for free before a deadline. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Youll be provided with a summary of the key terms during the booking process. You won't be entitled to a refund if your ride doesn't go ahead as planned because: 1. Were not a party to the terms between you and the Service Provider. Complaints or claims in respect of the Trip (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Trip Provider. If we make a clerical error (i) in calculating your Rewards or (ii) in converting currencies related to your Rewards, we can always change or correct any balances shown. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. you book additional travel services for your trip or vacation via a link provided to you by us no later than 24 hours after receiving confirmation of your initial Booking with us. The main driver doesnt have a credit card in their own name, with enough available funds for the cars security deposit. we wont be liable for any costs you incur as a result, and, after selecting and paying for one travel service, you book additional travel services for your trip or vacation during the same visit to the Platform; or. Any claim or complaint against Booking.com or in respect to the Trip Service must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. To the extent permitted by law, the most that we or any Service Provider will be liable for (whether for one or a series of connected events) is the cost of your Booking, as set out in your confirmation email. The prices as offered by the Trip Providers on our Platform are highly competitive. You will pay the Trip Provider the relevant amount as indicated in the Trip Reservation (plusinsofar not included in the pricerelevant applicable taxes, levies, and fees (if applicable)). Even though local laws dont require us to offer specific cancellation rights, we guarantee that we will honor our refunds policy if you cancel your Booking. How We Work. Once youve booked your Flight, your Booking details (e.g. You cannot derive any rights from any request to, or communication with the Trip Provider or (any form of) acknowledgement of receipt of any communication or request. If the currency selected on the Platform isn't the same as the Service Provider's currency, we may: Youll see our Currency Conversion Rate during check-out, in the Booking details of your Account, or (if you dont have an Account) in the email we send you. 3. 2. Lost, stolen, or expired Rewards will not be replaced. Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by Booking.com B.V., its Trip Providers or providers. www.booking.com or a Group Company website). Accommodation means the provision of an accommodation service by a Service Provider (throughout Section B, Service Provider means the provider of the accommodation service). 6. For customers within the European Economic Area ("EEA"), Switzerland, and the United Kingdom the following applies. Obvious errors and mistakes (including misprints) are not binding. There are Cash Credits and Travel Credits.. a strike that interferes with your journey), well tell you as soon as we can. Growing Together is our ongoing promise to build a stronger era of partnership.
Applicable fees and taxes (including tourist/city tax) may be charged by the Trip Provider in the event of a no-show or cancellation. Youre flying into the European Union (EU), have read and accept the Service Provider's terms, agree to contact the Service Provider directly about anything that goes wrong, understand that the Service Provider is responsible for arranging and providing your Private Transportation, choosing routes, setting prices, and providing all relevant information. Pay In Your Own Currency means the payment option that we sometimes offer when a Service Provider doesnt use your currency. Pre- authorization can be applied to specific policy types, too. 3. 2. Although we will use reasonable skill and care in performing our Trip Service, we will not verify and cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade, or maintenance of our Platform or otherwise), inaccurate, misleading, or untrue information, nor non-delivery of information.
Sometimes cheaper rates are available on our Platform for a specific stay, product, or service, however, these rates made available by Trip Providers may carry special restrictions and conditions, for example non-cancelable and non-refundable. Price policy: As displayed on our Platform. Thanks! 17. During the booking process, guests use their cards to pay for part of a reservation, often just the first night. Our Customer Service team will be able to refund any Credits that you may be entitled to. It's your responsibility to make sure the payment goes through on time, that your bank, debit card, or credit card details are correct, and that there's enough money available in your account. 5. Booking.com is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness, and due disclosure of the Trip and makes no representations, warranties, or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement, or fitness for a particular purpose. Pre-Booked Private Transportation. Notwithstanding the foregoing choice of law, a natural person using any of our services for a purpose which can be regarded as being outside their trade or profession (hereafter also referred to as "consumer") can rely on the mandatory provisions of the law of the country where they have their habitual residence (i.e. You do not have a (legal or contractual) relationship with the support companies. It will be shared with Group Companies or Service Providers as required by the Wallet program. Each level provides different travel rewards. If anything goes wrong during your Rental (e.g. See Prices (A6) and Payment (A7) above. * If theres any damage, the Service Provider can always decide to initiate a (legal) claim against you outside of the damage policy, in which case the limit (see 5 above) wouldnt apply. 1. 11. To the extent permitted by mandatory local (consumer) law, any dispute will exclusively be submitted to the competent courts in Amsterdam (for accommodations, flights, or attractions) or England and Wales (for car rentals and private/public transportation). 15. Note that Trip Providers may have, declare applicable, and/or require (acceptance of) in addition to the policies and fine print as disclosed on the website, their own (delivery/shipping/carriage/usage) terms and conditions and house rules for the use, access, and consummation of the Trip (which may include certain disclaimers and limitations of liability).
of something that one or more passengers did/didnt do. The commission percentage paid by the Trip Provider or other benefits to us (e.g. 6. If you pick your car up later (see D4.4 above) or drop it off earlier than agreed in your Booking Confirmation, the Service Provider will not refund you for the unused time. Let guests know if they can cancel their bookings free of charge, and, if so, until when. Our We Price Match promise does not apply to non-accommodations related products and services. 5. You may be responsible for dealing with any retroactive change in the tax rate. In all cases, drivers must be at least a minimum age to rent or drive a car. the names of the traveler(s)) will be provided to the Service Provider. The original UK English version of these Terms and Conditions may have been translated into other languages. If your Service Provider has a different cancellation policy (which youll see while booking), their policy will apply instead. If you drop the car off late without agreeing this in advance, they may charge an additional fee as well. For certain (non-refundable) rates or special offers, note that Trip Providers may require that payment be made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorized or charged (sometimes without any option for refund) upon making the Trip Reservation.
All special offers and promotions are marked as such. Booking.com has identified the following parameters to be most closely correlated with you finding a suitable Trip Provider and thus prioritizes these parameters in the algorithms (main parameters): Your personal search history, the rate of "click-through" from the search page to the hotel page ("CTR"), the number of bookings related to the number of visits to the Trip Provider page on the Platform ("Conversion"), gross (including cancellations) and net (excluding cancellations) bookings of a Trip Provider. 18. These terms and conditions and the provision of our services shall be governed by and construed in accordance with Dutch law. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by Booking.com at any time and without prior notice. Pre-Booked Private Transportation. When you sign this at the rental counter, youll enter a contract with the Service Provider, but youll see and accept the key terms of it while youre booking your car. 3. AFTER your rental is due to start (or if you no-show), youll receive no refund. When you book an On-Demand Private Transportation, your Booking will be with the Third-Party Aggregator. 65). 25. This extension only applies to payments received by Booking.com. We may tell you why we canceled your Booking, unless telling you would (a) contravene applicable laws and/or (b) prevent or obstruct the detection or prevention of fraud or other illegal activities. a Reward that youll only earn when you spend at least a certain amount on a Booking). You must ensure that every driver has their own International Driving Permit (if they need one) as well as their drivers license.
If the Service Provider requires an Upfront Payment, it may be taken or pre-authorized when you make your Booking, and it may be non-refundable. 22. If you didnt receive a Reward that you should have, contact our Customer Service team no more than 12 months after you did what you believe qualified you for it. Sometimes the only way we can change a Booking is to cancel it and make another one, in which case we may charge you a cancellation fee on the rental companys behalf. 1. For certain products and services, Booking.com facilitates (through third party payment processors) the payment of the relevant product or service (i.e. We may change any feature of the Genius program, including the membership levels and the way the program is structured. "Trip Provider" means the provider of accommodations (e.g.
If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes. By making a Booking, you are confirming that you: Not all Service Providers have their own terms, but youre welcome to check out all the terms that weve been provided with. 4. 1. On-Demand Private Transportation means a private vehicle that you request when you arrive at the pick-up location (or just before). Section A: General terms for all types of Travel Experiences.
The UK English version is available on our Platform (by selecting "English (UK)" language) or shall be sent to you upon your written request. Public Transportation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your Trip Reservation. E6. 2. 3. well give the Service Provider the Booking details (e.g. offers that can only be used with specific Service Providers), a minimum spend (e.g. You must read and agree to comply with our Terms and the Third-Party Terms (which will be displayed at check-out) and acknowledge that breaching them may lead to additional charges and/or the cancellation of your Booking. to assess the star rating of 5. 2. you accept full responsibility for any legal claims against Booking.com related to it. Under Cancellation policies, you can select a fully flexible policy, a customized policy, or apply different policies to different room types. Well make sure the Service Provider knows what size vehicle youve requested. Currency Conversion Rate means the rate that we use to convert currency; this is currently the WM/Refinitiv Closing Spot Rate, but this may change. If your driver isnt at the pick-up location on time, you can apply for a refund, and well investigate this for you. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right). 4. Corporate contact. There are no membership fees, and its easy to become a member just create an Account. EU Regulation 1107/2006 provides for certain rights for people who are disabled or have reduced mobility. Prepayment is usually for partially refundable or non-refundable bookings. In that case, Booking.com has, as required by EU and UK law, protection in place to refund your payments to Booking.com for services not performed because of Booking.com's insolvency. 15. You must not take the car to a different country/state/island and/or drop it off at a different location without arranging this in advance. With a fully flexible policy, your guests will only pay when staying at your property and can cancel free of charge during a time frame of your choice prior to check-in. promotional codes that can only be used in our app), property restrictions (e.g. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the UK English version and any other language version of these terms and conditions, the UK English language version to the extent permitted by law shall apply, prevail and be conclusive. If theres an accident that happens within the EU, EU Regulation 889/2002 might apply to you. Note: This insolvency protection does not cover contracts with parties other than Booking.com, which can be performed despite Booking.com's insolvency.