The Sandos Caracol is an awesome resort 4* for families.
Theyre big and beautiful! Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. The Rius are great but they are quite different and are 5 star. by Giovanna Barbieri - Quality Manager. It is actually quite informative, and if you want to make the most of your time there, its a great intro to whats available. Regards. This aparthotel is on the beach. Great Parnassus Resort and Spa Activities, Omni Cancun Hotel and Villas All Inclusive, Omni Cancun Hotel and Villas Reservations, Holiday Inn Sunspree Montego Bay Activities, Holiday Inn Sunspree Montego Bay Kids Club, Holiday Inn Sunspree Montego Bay Restaurants, Puerto Vallarta family of 5 resort prices, Mexico family of 5 vacation prices (Copy), Unlimited consumption of domestic beverages.
Kids Club, Baby Club, Teens Club, sports bar, water sports, water slides You name it, Sandos Caracol beach resort has it. There is a serious lack of education when it comes to sustainability here. 
Hi! This is an abnormal place if you are not mexican. They have been modernized as eco-rooms using solar panels. Before considering this hotel for your next vacation Ive listed out 5 things you should know before booking. If you have young kids, bring a stroller. Be sure that we will consider very seriously your comments and will take corrective measures to improve these issues. Your guest services representative will sit you down and go over the map of the resort and its services. And the best part, all of it is included. Now the hotel does do everything possible to combat them, including regular fumigation and offering free biodegradable mosquito repellent in many areas of the resort. Check in took only a few minutes really. Nous adorons le Mexique et souhaitons le faire dcouvrir a notre fils de 3 ans et demis. Regards. I was also wondering how recent youre trip was because one review said its under new management and not as good as it used to be. Dear Cathy, Bathrooms include showers, complimentary toiletries, and hair dryers. Do you have to make reservations? All our guests comments are valuable for us, as this always help us to improve and you can be certain that we will be working on the details you mentioned. Thank you! These rooms are closest to the beach. Regards. Thank you so much for your blog, it was very helpful! Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub. Apr 4, 2022
As much as they are ahead of the other resorts, they can still make improvements. We hope to have the opportunity to change your perception and receive you and your family again in the future. Dear Davina, It is simply beautiful. All the best (a fellow manc). We even saw monkeys! We will consder your observations in order to improve the comfort of our rooms and offer more pleasant stays to our guests. Evening dress code is required for Gentlemen in ala Carte Restaurants in the evening. Carretera Puerto Juarez-Chetumal Km. All in all, they are easily one of the most eco-friendly hotels in Playa del Carmen. Hi Jody, this is an affordable family-friendly hotel so everything you have read is correct. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Hey Marlene, I am not too sure on the penthouse as the hotel has recently undergone a major refurbishment to find out please contact us via the toll-free number (888) 537-9797. by Giovanna Barbieri - Quality Manager. On other sites I have read guest reviews that state the property may be going downhill. The building you request really depends on how far you want to be from the lobby. Cenote Azul is a gorgeous swimming area close to Playa del Carmen that you could check out , to get there from the center costs around 200 pesos (10USD). Watch the big game, play a game of pool, or just kick back with a drink at our sports bar, offering a terrace with charming views of the river and mangrove. Quinta Alegra Shopping Mall and Central Square are also within 6 miles (10 km). Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. We had to que for a while to get into the buffett. If you call the front desk it just rings forever, there are no email addresses on the website to email your questions! One manager said that "I have to shut up I wiil speak with her" when I was looking for my son. Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.
I hope that helps. I havent even received a map of the place!!! Sandos Caracol Eco Resort - All Inclusive offers an airport shuttle. Did you enjoy the food at the buffets? Dinner. Whilst we had a good stay and experience, I certainly couldnt say this is good value for money. We would love a ground floor room with a garden setting where we could sit out at night (with mosquito repellant of course) but not too far from amenities (food or water park or beach) Any ideas? Once you are past that height, you move on to the even bigger ones which had as many adults as kids. They do not provide bottles of water in the rooms, but instead a garrafon (large jug). You can also complement your dinner by choosing all-you-can-eat side dishes from the buffet. Have the best time and let me know if you need any help booking etc. This did not seem to stop anyone from swimming. This all-inclusive aparthotel features free water park access, a full-service spa, and a nightclub. The air conditioning unit leaked water all over the floor and there was a terrible damp smell as we entered the room. It seems to bring us together in a way that many other activities cannot. Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. We had an incident where another family took over our seats around the pool as we went to lunch but this was dealt with straight away by a rep for the Sandos hotel who was very helpful. L'Elefant is located between the main lobby and our Cenote Cristalino, great for socializing over cocktails or coffee. Guests under 18 years old are not allowed in the spa. You'll be within 3 miles (5 km) of Quinta Avenida and 6 miles (10 km) of Grand Coral Golf Riviera Maya with a stay here. This may not be a comprehensive list. The staff seems really pushed to work to make this disorganization successful. Activities and facilities/equipmentWater activities. Thank you for your valuable comments, we are happy to read that you've enjoyed the unique and natural essence of the resort and would like to assure you that we are working to ease all the processes at the reception, restaurants and bars with the intention to avoid queues and lines to our guests. I am looking into booking adult only select club at Sandos Caracol as a wedding gift for my niece to spend part of their honeymoon at. . Merci davance. Nothing gives you a wow moment like seeing a wild monkey up close. The sea is turquoise, the water is clear, but expect a few rocks here and there. It really seems like a scam and was very discouraging. The spa is open daily. The kids were happy. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. All our guests comments are valuable for us, as this always help us to improve. Self-proclaimed crazy dog lady, right here (if you have called our toll-free number, chances are you have heard our PlayaDelCarmen.com mascots). Regards. The next jump was for kids I would say 6-8 (based on height) with 3 larger slides. Available in all rooms: Walk around the Sandos, explore the grounds. Jessica (de France ), Hi Sara I have just booked this hotel going 1st December with my 24 year old son.. however we usually stay at the riu yucatan in playa which we loved the only reason I booked this hotel is because of the jungle setting however the beach isnt as nice as the yucatan I feel Ive made a mistake and apparently 1.5 hours to check in also food isnt suppose to be the best Im looking at swapping the hotel if possible I booked with tui! Not only are the rooms and area for 18+, but youll also have special access to an adults-only pool and one restaurant in this area. If you need to speak to one of our travel advisors please email us at customercare@playadelcarmen.com ASAP. I enjoyed the food however we have to remember this is one of the more affordable options so obviously its not fine dining its designed with families in mind. Dress Code: Casual by Giovanna Barbieri - Quality Manager. Thanks for getting in touch I hope that helps. Don't forget your sunscreen! Any help would be greatly appreciated and would possibly prompt me to come back? Business-friendly amenities include desks and phones. Dar Rima, Overall an okay getaway but we will not be returning to Sandos Caracol again. It seems you know the layout of the resort quite well. We were at Sandos Caracol eco resort a few years back and they had this great little waterslide area with a dozen or so slides for the kids. Enjoy your meal under the massive palapa roof of Las Mscaras, where you'll find a beautiful buffet laid out with authentic Mexican dishes, an absolute must during any Mexico vacation. Wow those prices have definitely shot up as this is usually one of the most affordable hotels.
Its so good but in this link, you will find all the best snorkel tours approved by yours truly. 42-inch plasma televisions come with satellite channels. Located in our lively main pool, this swim-up bar allows you to grab a drink without even getting out of the water.
Not sure who dropped the ball when but Id just head back and ask to speak to a concierge. Bring the family and enjoy the children's pool, waterslide, and playground. This is so frustrating! You will be able to get to Tulum and back no problem. Its got a great jungle atmosphere with a real cenote you can swim in and plenty of wild life around.The hotel and rooms are not modern but you cant beat the wildlife atmosphere of the place and the awesome selection of entertainment in the hotel for the family. Front desk staff will greet guests on arrival. Your dates seem to be a bit off. Hey Ken, how wonderful so glad you enjoy it there are plenty golf buggys at your service to take you where you need to be and your rooms are no more than 8 ish minutes from the beach. The room was literally disgusting and no Wifi - I paid to upgrade the room the next day and it was much better. Here, you'll get to experience a variety of Asian flavors throughout your dinner. lots of dirt in pools. Hey, I am looking to go to Mexico sometime next year, I speak Spanish and like to discover other places and attractions outside of the resort. This is the version of our website addressed to speakers of English in the United States. Women and children are requested to wear casual sportswear. This property accepts Visa, Mastercard, debit cards, and cash. One of the best parts is that I get to stay in the hotels that PlayaDelCarmen.com offers. Staffs are wonderful. This restaurant also features a collection of colorful Mexican masks and artwork. Buildings 58 68 will have varying jungle views. Enjoy your vacation! Sign in to see exclusive Member Discounts. Excellent , clean , kind very professional, A good and fast service, That is mexican resort most of the staff don't speak English. Sandos Caracol Eco Resort - All Inclusive features 3 outdoor pools and a children's pool. The result is dense vegetation that is extremely lush and tropical. The public transport via bus is excellent and super affordable too. Family trip for me, my wife and 2 kids (7 and 5). This resort is all-inclusive. . Facing the lush mangrove and beautiful river, this outdoor bar offers an evening of tranquility and relaxation under the stars. Reservations required.El Gaucho - Steakhouse a la carte. what would be the best mode of transport for a family of 4? It is an amazing option for adestination wedding, with different room categories for your different guests and offers really original options for the ceremony, such as by the cenote. Hi Lena, Dinner.Las Mascaras - Mexican buffet. The recreational activities listed below are available either on site or nearby; fees may apply. The property itself is absolutely beautiful and wonderfully maintained. We saw a lion fish while snorkeling! Great places to eat as well! We are extremely sorry to read that you've had such a poor impression of the resort We will review the issue you mention and take corrective measures in order to offer a more attentive customer service in al the areas.
This means that the existing vegetation has been left to grow as nature intended. Hi Laura, because you booked through Tui unfortunately Im unable to assist. Mosquitos were not a huge problem when we were there, but if you cant handle any at all (or tend to react badly to bites) you may want to consider this. A percentage of the rooms have been redone to be more energy efficient. Or in oder to swim you need to take a taxy or a bicycle? Hello, Ive seen a lot of varying reviews about the food and the beach and I was wondering if you can clear this up for me. It was so beautiful that I didnt mind. Hey Dana, its a great hotel. Bring water shoes.
The restaurants waits were long as were the CovId tests. If you like compact resorts, Sandos Caracol is NOT for you. The kids had a great time. This aparthotel offers free self parking. ala-carte, once you figured out to arrive at 5pm instead of 6pm - was okay. Fogo de Brazil is a traditional Brazilian rodizio-style restaurant where the waiters bring skewers of juicy and flavorful cuts of steak, pork, sausages and more right to your table. Great choice! Please check you have entered your email address correctly. Dinner. Ive done many hotel reviewsand Sandos Caracol has my vote. The beach is a little rocky, its smaller than Iberostar, perfect size in my opinion. Check your inbox Have an awesome weekend! Gratuities and taxesGratuities and taxes are included. The Sandos Caracol has almost 1,000 rooms. This area is the furthest from the beach. Please fix the following errors to continue: "Love that this property is I would go back to the Sandos any day. Id definitely make the most of the sister resorts. Jun 22, 2022
by Giovanna Barbieri - Quality Manager. Hi Sarah, nice blog I just booked a double room at Sandos Caracol in the adults only select club area, would you know of a room number that I can request, off the ground floor and with nice views, PS we love the animals too. One of my favorite things to do with my son is play games. Dear Annette Ann, Is it a large resort similar to the Iberostar or smaller?
Hi, thank you for your kind words! Any word on how recent you can vouge for this would be appreciated. Nous avons ador lire votre blog.
eco-friendly! Is the rockiness of the beach constant or is there some soft sand? 2022 Travelscape LLC, An Expedia Group Company. However, the Sandos Caracol is going through a massive refurb so it is likely you will receive a modern and refurbed room. Annie Thanks! Ill get into the different areas in a moment, but my main point is this: GET ready to walk. Very frustrating.. uuugh. Im wondering if you can recommend a good building for the family rooms (the website states they are spread throughout the resort). We are heading there this weekend (family of 4 foodies! Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. If you are a hardcore foodie, this may not be the resort for you. If you book the select club, you have access to the rest of the resort AND an exclusive beach club with waiter service and a few other perks. Guests can surf the web using the complimentary wireless Internet access. waits (1 and 1/2 hours in line) The shows go until 11 pm each night which is late for a family with younger children. Open: Morning and Afternoon, All buffet and la carte meals, snacks, and beverages included. The bars also had lines. I hope that helps. I am not 100% sure so I am going to pass you on to our team who are in direct contact with the hotel and the first to hear of any changes to booked and rooms. I knew the reviews for food was bad at this place but I thought really how bad could it be. Thank you for your evaluation and comments, we are happy to read that you've had a pleasant stay and hope to receive you again very soon. From my visit, I really enjoyed the place and found it to be as an enjoyable experience as ever. All rights reserved. They sprayed/used bleach to try to get rid of the methane smell but it was so bad my husband was vomiting through the night. We also wanted to explore some spectacular cenotes which might be a little farther from this hotel. I do not understand how you can treat hotel guests so that they spend 45 minutes to register because there are only 2 people who serve. buffet food was sub-bar. , PlayaDelCarmen.com 2020 | All Right Reserved. Thanks for the great review. Send me emails with travel deals, special offers, and other information. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Green / Sustainable Property This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. I was happy. awful sewage smells. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60C/140F. Ive also seen mixed reviews about the food. Just my husband and I are going next week. Cannot be more then 28 days between check-in and check-out dates. 3 outdoor swimming pools and 5 spa tubs are on site. Hi Margaret, great question! My husband didnt like how much walking we had to do to do just about anything. The service was touch and go. Trying to find an eco friendly place to host a wedding. We booked a superior room to which it really was not. How good is the public transport outside the resort itself, are there many local buses that would travel south all the way to Tulum? Lastly, who did you book with?
Animals, plants, flowers are in abundance! Also which restaurant was the best and hardest to get a voucher for, going to try and request via email before we arrive, heard it could be done. One of our amazing Travel Specialists will contact you shortly, with information the The Sandos Caracol and its room types and locations . Or to go to the city center beaches ? Nous allons rserver pour la dernire semaine doctobre et la premire de novembre. You check in at the front desk and are directed to guest services. We are really soory to reead about the average impression you've had of the resort during your last visit. It is easy on your pocketbook, offers a LOT of bang for your buck, and is a fabulous family-friendly resort with a ton of activities for kids. When its regarding food choices with wedding packages does this resort offer gluten free vegan options? Posted by Robert, from Chicago on May 10, 2022. I have to say for the cost of the holiday, we were very disappointed. If you not mexican don't go there. Hey Roxanne, yes there is a beach at the hotel albeit its quite narrow. Hey Lee, all great questions and awesome that you speak Spanish.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. Can I get a list of the activities and shows with times? And do you recommend any snorkeling, either on site, nearby or excursions?
Check them out below. Well, Sandos has what they call a vacation club, or membership. Dine at your choice of several different restaurants offering meals to tempt the every member of the family La Laguna - International buffet including vegetarian specialties open for Breakfast, lunch, and dinner.La Toscana - Italian buffet. Required fields are marked *, Get discounts on the top-rated tours in Cancun, Playa del Carmen, and Tulum. Hello, I am currently staying here at the resort in playa del Carmen, can someone help me make reservations at the Japanese restaurant and how do I get in the Brazilian steak house with kids? The beach was ok but there are a lot of rocks as you walk into the sea. Dinner.El Templo - Oriental a la carte. I read that the food isnt incredible, we have been to resorts that are similar but wondered if they seem to have some that are better than others? Thank you for our time! Also how can I view the room service menu? I learned a lesson. The Sandos Eco Hotel concept is that they have only developed 30% of the land. Well, we played ping pong and pool, played beach sports together, tennis, went for a bike ride, snorkeled, and even headed out to sea on a kayak. One of our awesome Travel Specialists will contact you shortly with more information on both , Wow! Within the villa, there are a few different room categories ranging from Junior Suites (which accept families of 5) to deluxe rooms and standard rooms. Thanks in advance for the reviews youve given. You must book this category to gain access. Beaches/pool area are always clean and staff is amazing! thanks again for your informative post, Thank you for getting in touch! There is very little info and help for first timers around here!!! For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. In addition to a children's pool, other recreational amenities include a sauna and a fitness center. This all-inclusive aparthotel also offers a complimentary water park, a children's pool, and outdoor tennis courts. With laid-back style for a casual breakfast, lunch or dinner, La Laguna serves an extensive buffet with many kinds of international cuisine from across the globe, as well as live cooking stations where our chefs prepare made-to-order dishes right before your eyes. Its a pleasure Scott! Was this a recent stay or do you know if as of recent your strong recommendation would still apply? Reservations required.Number of a la carte reservations are restricted to the number of nights per room per stay:*3-4 night stay: 1 a la carte reservation*5-6 night stay: 2 a la carte reservations*7-8 night stay: 3 a la carte reservations. Pretty tough job, right? We had a sewer issue in our room and called many times to get help or get it fixed and they never did. Fees and deposits are subject to change and might not include tax.
On-site PCR and antigen/rapid COVID-19 testing are both available for a fee. Hello! Great places to eat as well! At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. They also have access to the Select Club areas, which is a bonus. Dear Kim, Special requests can't be guaranteed and may incur additional charges. Wanted to make sure i am making the right choice of a resort. Standing in lines to get bad food wasnt a high light. Want prices and info to see if it works for your family? Feel free to contact our Travel Specialists today. This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).