Please check you have entered your email address correctly before continuing. Number of children who can stay free - 2 When I took a shower the water was yellow, and the staff didn't care. I requested a refund due to all the issues we had. Jun 3, 2021 There is also a kids pool area that features waterslides and a splash zone.
Not as nice as I expectednot really a four star. Open daily. Any other arrangements must be coordinated with the property prior to arrival. On the other hand, we appreciate your comments regarding our check-in process and restaurant procedures; these help us to improve our service and create excellent experiences for all our guests. Open daily. View from our superior ocen view was beautiful and room was clean. Cancellation/prepayment policies vary by room type and provider.
The water stays quite shallow so it's very easy to spend hours there. Property does not require health documentation at check-in I immediately went down to the lobby to see about having their mistake corrected and was told that it would be 25$ extra each night to get a bed big enough for 2!!!
Nice pools. The only thing we were a little disappointed in was the lack of variety in the buffet menu. This all-inclusive resort is within walking distance of plenty of bars, restaurants, and shopping, and offers its own on-site spa and wellness center for guest enjoyment. Drinks were free and ok, just really watered down as to be expected at an all inclusive.
We hope to have the opportunity to welcome you again to our hotel to change your perception of us. Take a Luxury Family-Friendly Vacation in Cancun, Private beach, Outdoor pool, Spa and wellness center, Outdoor pool, beachfront, Spa and wellness center, Private beach, Fitness center, Restaurant, Check in anytime after 3:00 PM, check out anytime before 12:00 PM. At first when getting to the resort we were very bummed out because there were a lot of children, and we were all 18+ But the entertainment crew at this resort made the trip so worth it they always had something fun going on like salsa lessons, yoga. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. We booked happy shuttle for our transportation. Service in general was good. Water activities. The service near the Grand side pool was almost non-existent. It is mandatory I provide one strong point. we only stayed a week!!! No coffee either.
Call +01 (800) 446-2747. Hotel staff did not care about safety of myself or fianc- locals were on the resort trying to buy our iPhone and threatening to kill us if we did not sell it. Oasis Palm All Inclusive offers its guests a full-service spa, a waterslide, and an outdoor pool. La Bamba - Onsite restaurant. Been here three days try in go home and go covid no one wears mask on here nothing, Everything was so good, well except for the beach it wasnt that I expected, but great hotel and great service. I would get lied to when it started and when hot water would come back.
That didn't happen either, we were limited to some restaurants and not all. The themed proposal of our standard rooms, shows fun decoration filled with imagination, where the youngest members of the family will enjoy and add a touch of adventure Our Family Suite, equipped with all the necessary amenities which will make parents and children have a relaxing, fun and enjoyable trip. There are three outdoor pools in total, as well as an outdoor tennis court, a business center, and a marina at the resort. Throughout all the main public areas and poolside you'll find lush garden features and tropical flowers that add to the ambiance. Please check you have entered your email address correctly. So, having already decided that we did not want to stay in such a run down, noisy hotel we upgraded to go next door to the Grand Oasis Palm.
At some times, you could smell sewage. Most staff were great. It was such a relaxing environment, but still a party vibe for those looking it. We are very sorry you did not feel welcome for our staff. Pleas note that kinds under 3 years old, shall be accompanied by a tutor at all times. They enjoyed the beach, the pool, the daily activities and of course the sushi bar. Demanded that the manager and security come to our room after going downstairs since we couldn't get anyone on the phone. Convention rooms and business center (3 rooms | 400pax). Leonardo, the young concierge in the lobby was a delight to deal with. Took pictures and showed them to reception but no action was taken and we weren't given the option of moving rooms or any compensation for this. I stayed here for 2 nights and asked to be switched over to another Oasis property. We enjoyed our stay the first time back in 2011 but this place has gone down hill since then. Kids stay free! In love with the spa and especially the service Carlos attended us with ! Read comments above. this in our minds is a 3 star hotel. I will recommend this hotel to anyone with kids. The hotel offers direct access to the beach and 11 restaurants for guest enjoyment.
The concierge was extremely helpful There was not one friendly employee that stood out.
The waiter did a great job, his name was Bartolomeo. I would first like to start by telling you that my vacation went sour in the first 20 minutes of entering the Palm. No access to food inside your room (no fridge/mini bar). Travelocity, the Stars Design, and The Roaming Gnome Design are trademarks of Travelscape LLC. With beautiful and cozy family rooms, and some more showing fun themes that kids love, this Cancun family hotel allows guests of all ages to live their own adventure, with recreational activities and water sports on a fantastic white sand beach splashed by turquoise blue waters.At Oasis Palm, adults get to savor exquisite cocktails seaside or by the pool; meanwhile the little ones spend amazing moments at our fantastic KiddO Zone, an area designed especially for them, with activities and facilities their size. Children are particularly well catered to, with a kids' club providing supervised activities and entertainment throughout the day as well as a free Captain Hooks pirate cruise. Oasis Palm All Inclusive offers 214 air-conditioned accommodations with coffee/tea makers and hair dryers. Beach was beautiful and really enjoyed it. Espaciosas y cmodas habitaciones para familias de hasta 2 adultos y 3 nios. The safe can be rented for $120 MXN per day. The shows are good. Overall I enjoyed my stay, I would go back! Free self parking and valet parking are available.
The staff, the cleanliness, the beach, the bars and nightlife, the sushi bar. Security ck'd the door and it was housekeeping, you don't normally have housekeeping coming in at 10:00 at night, the mngr didn't have an explaination for the intrusion. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. I had no luggage to truly enjoy my family vacation! The Grand Oasis Palm hotel and resort has a state-of-the-art fitness center for guest use, along with a cigar shop and a beauty salon. I feel the reservation process for the fancier restaurants was a huge waste of our time. Mini bar was never restocked, even the water. We have already talked with the departments involved, to enhance the procedures and provide better service, expecting to satisfy all of your needs. Check in staff were not helpful. The room smelled of mold and I had to request new blankets for the same reason. Besides, Getaroom.com offers on its website the reservation with 17 years old children policy. Only one a la carte restaurant that we were allowed. - staff could barely speak English Whether it is spending time with family or letting yourself enjoy a good rest, at Oasis Palm you'll always find a wide array of options, with the traditional warm attention that distinguishes us. Too many young spring breakers. Everything was so clean and beautiful. The beach was full of weeds. Then we were told that there were balconies but we had to pay extra for it. Oasis Palm All Inclusive is 13.5 mi (30-min drive) away from the Cancun Intl. Buffets were good and we waited in line maybe ONCE during the whole week. Mar 14, 2022 That is 45 min a day wasted standing in line.
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All rights reserved. Food was gross, we ended up eating at mainly eating at the taco cart for most meals.
Oasis Palm All Inclusive is an all-inclusive property.
Mandatory stop at high end jewelry store. Search for Grand Oasis Palm discounts in Cancn with KAYAK. But the sushi bar was wonderful and there were plenty of food options everywhere else! Although I jumped hoops to dine at at the reservation required restaurant Careyes, (which had 5 empty tables) the General Manager, MENKAR VASQUEZ, made NO EFFORT to allow the 2 of us to enter the restaurant. Seriously have bought houses with less paperwork!! Airport shuttle services are not available at Oasis Palm All Inclusive. We were supposed to have fridges in our rooms there was none. AC in room was noisy. We are happy to know that you have enjoyed the service provided by our amazing concierge team. Airport (CUN) airport, the closest popular airport to the property.
We would like to thank you for sharing your comments with us and with all the team. Are you changing plans? Some seemed abit overworked. very friendly and helpful. I called the hotel 2 months before the arrival to make sure about age policy for children and they gave me a WRONG information. by Cordially, Adelaida Arzola. We are glad to know that you enjoyed our resort, especially our restaurants which have a variety of food options. Dry cleaning and laundry services are available for guest convenience. Upon arrival, I was told that I was being "upgraded" at no additional charge to their sister resort Grand Oasis Sens and not given a reason why. Boat trips to Isla Mujeres leave from the port right next to the hotel. Nov 30, 2021 The hotel is about a five-minute drive from Cancun's celebrated nightspots, including the ever-popular Hard Rock Cafe, Senor Frog's, and Coco Bongo. Activities and facilities/equipmentAll non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
La Cantina was our hangout spot pretty much every night. Everything is basically a 2-5 min walk from each other and the grounds are pretty nice.
Staff at the alcool "huts" were very accomodating and we had a good relationship with most of them.
Beach was kept clean and the grounds were well maintained. Likewise, our entire team provided you with the pertinent options to make your experience much better, however, your covid PCR test got negative. It blocks all the rough wave and surf making the 650 foot beach front of the Oasis Palm Beach resort perfect for swimming. The hotel is clean, the staff works round the clock to keep all areas clean. by Adelaida Arzola, Hotel Manager. La Bamba was good, though.
Please enter your travel dates like this: mm/dd/yyyy. The cooks name was Armando the food was superb. Nice getaway where you can just be lazy and hang out. Cancun International Airport is a 25-minute drive away. Definitely a resort to visit. first of all they lied about the windows opening they DO NOT OPEN none of the windows in the rooms open even if you upgrade to ocean view like we had this was extremly dissapointing . 2022 Travelscape LLC, An Expedia Group Company.
Disappointed in the food, restaurant choices. Super friendly, funny and always had a joke for us. Hotel was very clean, beds good and water pressure fine. The majority of the staff were very helpful. Service is the worst I've experienced in any resort. Grand Oasis Palm is 9.4 miles from Cancun. It offers lush gardens and pretty (but small) stretch of white-sand beach, along with a three small swimming pools. Can not get food after 10pm. Esperamos sinceramente que esta no sea la ltima visita que nos hace y nos ponemos a sus rdenes para hacer de su prxima estancia una experiencia memorable. Lineups for food. The pool was nice and the wet bar bartender is excellent. Very busy with kids everywhere. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Nice pools. The front desk service seriously needs a face lift - they're just rude rude rude. Sign in to see exclusive Member Discounts. For info on these editor-selected items, click to visit the sellers site. Many different travel sites will offer discounts or deals at different times for rooms at Grand Oasis Palm and KAYAK will provide you with prices from a huge range of travel sites. Staff not very friendly - they did their job, but not really with a smile most of the time. Staff wears personal protective equipment Minor deficiencies with the room, but maintenance would come when promised.
This is the second time I go to this resort. KAYAK scours the web for all room deals available at Grand Oasis Palm in Cancn and lets you compare them to find the best rate for your stay. Social distancing measures are not in place Had to pay $45 USD for room safe. We were given the run around for our safe and lock. Cheesecake at whitebox was delicious. Property confirms they are implementing enhanced cleaning measures Wake up call did not get done. Keep informed about exclusive news, offers and discounts available at Oasis Hotels & Resorts. Food service has been amended for enhanced safety , Internet access - wireless, Free self parking Most of the staff were extremely helpful and friendly (even the barmen who just keep serving free drinks forever), and the people trying to sell timeshare stopped bothering you if you told them "no" just once - much better than most other places I've stayed at. Night life was non existant- club closed at 9pm and the snack bar at 10pm, Hotel was beautiful, and a short bus ride from downtown, Hotel staff were rude and unhelpful- did not care about safety of myself and my fianc, disco closed at 9pm- no nightlife. If you want a decent meal, it's an upgrade. Not planning to return though. I could go on and on but.. all I have to say is that this was my 6 time in Cancun (different hotels) and I had never had such a bad experience. Sincerely.
Nightly 9PM show had sound and light issues - the talent put on a good show. There are 594 guest rooms and suites at this resort, including family rooms. Not much entertainment. Themed rooms for kids are also available.
Sunday night, housekeeping broke into our room at 10:00 at night, I managed to slam the door before they got in. The hotel provides good value for money for families, but couples wanting to unwind in peace and quiet should look elsewhere. Cozy rooms with King size bed or two double beds. Lineups for using kayaks. And they stop serving food at 10:30, which is not nice if you are drinking late! Don't forget your sunscreen! Views are either of the ocean or lagoon (with lovely sunsets), but rooms do not have balconies and some bathrooms are showing signs of wear. Guests will be asked to pay the following charges at the property: We've listed all charges provided to us by the property. Protective clothing is not available to guests Mobile key entry is not available The Oasis Palm Beach is located in Cancun's famous hotel zone just 13 miles from Cancun Airport. The staff, accommodations and location were all fine for my one night stay. by Alfredo Garca. Staffed front desk
Don't try the pasta bar, so overcooked as to be mush. Thank you very much for sharing your comments about your stay at our hotel by this means. Please check our partner sites when booking to verify that details are still correct. The atmosphere is casual and relaxed. We felt the hotel was a little worn.lots of small things needing repair and they were not very quick at responding to complaints !1st room we had stunk really bad, the paint on the bathroom ceiling was falling off in chunks the toilet plugged on first flush and that was the beginning. beach too small lots of seaweed and crowded long waits for snacks and drinks even though hotel was only 60 percent full entertainment medeocre food same staff ignor you and r rude, windows in rooms dont open false advertising. This property advises that enhanced cleaning and guest safety measures are currently in place. by Adelaida Arzola. The staff really did a great job keeping up with cleaning the grounds.
Food was good. Housekeeping is offered daily and irons/ironing boards can be requested. This was a perfect location for my sons (16 and 12). So confused and disappointed. You can ask for this service directly at the Oasis Plus Customer Service department. Cordially, Posted by Quntasa, from Bronx on Oct 17, 2021. Because of its great location, this resort is just steps away from shopping, Cancun's renowned restaurants and famous nightlife, making it a perfect choice for large or multi-genrational families. It was always hot and humid. " The hostess name was Samantha. Staff temperature checks are conducted regularly Fun activities to do at night and a beautiful beach for the daytime. Did not get towel cards till we got the rooms. We are happy to know that you have enjoyed our food options and facilities in general. Disclaimer: This content was accurate at the time the hotel was reviewed. Tura Shopping trip: skip this in our opinion. The beach is amazing! The service and restaurant staff was courteous at all times and constantly tried to please. we got there our rooms weren't ready.
Limited outside seating, never updated from adults only resort. Absolutely loves the beach right in front of this hotel.
Special requests can't be guaranteed and may incur additional charges.
Although the hotel's beach is not the prettiest in Cancun, the sand is of the white-power variety and the water is generally shallow and calm. Staff were EXTREMELY friendly and always busy cleaning the grounds. We will see what the hotel responds. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. The Beach is nice for kids.
Highly recommend. Thus, we continuously improve the service we offer to our guests.
Had to sop up water ourselves with towels.
Enjoy a day at the beach kayaking, or relax with beach umbrellas. Not serving food late, not having access to all restaurants. Security was very good on site and in checking departures and returns from tours, Requests for what you should have takes a while to process Do your research, there are many other resorts, better resorts in Cancun at decent prices. Radio did not work never was replaced when asked It took from Tuesday night to Friday to finds another room for us and then only after we demanded to see the manager. My bathroom light was flashing throughout my entire stay and they did not come to fix it even after reporting it two times If you must get tested for COVID to return home, get ready to wait in line for HOURS to get an appointment and then another line (a different day) to take the test. Buffet was good and rooms were clean though dated. Flat-screen televisions come with cable channels. It was outstanding, the Temazcal was a LIFE EXPERIENCE that is inevitable to forget, HIGHLY recommend! More, 3.5-star beachfront property near Playa Tortugas. A full-service spa, an outdoor pool, and a restaurant are all featured at this all-inclusive property. Available in all rooms: Not enough chairs. Room rates include meals and beverages at onsite restaurants and bars. Dear Ron, Some line ups at meal times but they moved along at a decent pace. In addition to a small restaurant that serves delicious and fun dishes, KiddO Zone boasts a kiddie pool, mini-sunbeds, waterslides, a videogames room, and hundreds of didactic activities; always cared for by our highly qualified personnel. An outdoor pool and a children's pool are on site. The beach was a disappointment and one restaurant was reluctant to honour our reservation (but finally relented). Cordialmente, Posted by a verified traveler on Jun 3, 2021. The Wifi was pathetic, kept disconnecting every 5 mins even in the lobby.
I was placed in a lower level room with construction going on in the room next door which I was not informed of at check in. Our resort will take to enjoy several family activities such as live music, night shows, karaoke nights, in addition to a biking tour, the most fun kayaks, just to mention a few. No entertainment. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. While facilities are extensive -- especially for eating and drinking -- rooms are decidedly lackluster and bathrooms could use a makeover. The Oasis Palm Beach Resort offers 471 rooms decorated with a modern Mexican flair. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. internet service, flexebility for late afternoon departures to get later checkout from rooms. Onsite food and beverages are included in the room price (some restrictions may apply).
You can unwind with a drink at one of the 7 bars/lounges. Commonly-touched surfaces are cleaned with disinfectant On the other hand, it is very important to let you know that all our staff wear masks and follow every single hygiene and safety measure. My husband and I checked in, went up to our room and found ourselves in a room with 2 twin beds that was pissy-smelling and tackily painted with a jungle theme! - only 1 a la carte
Mar 4, 2022 Rest assured that we will take your comments into account. The recreational activities listed below are available either on site or nearby; fees may apply. Most staff very pleasant and helpful.
No, there is no casino at this property, but Codere Casino Paseo Cancun (7-min drive) and PlayCity Casino (8-min drive) are nearby. This property is a good choice for families looking for a budget friendly all inclusive resort. To get a reservation, you have to be in line by 3:15. Very disappointed with this resort and would not recommend it. Your personal data will not be disclosed in the publication of your review, are kept anonymous and are used for statistical and data collection purposes. - Not a nice beach The food was so so. What a Week-Long All-Inclusive Vacation Costs in Top Destinations, Six restaurants and eight bars, one swim-up, Large swimming pool set in tropical garden, Child-friendly facilities include kids' club and themed rooms. by Adelaida Arzola.
Guest accommodation is not sealed after cleaning This is a hotel for families and so we would not go there again. We sincerely apologize for the inconvenience in the room; we regret that the solution provided wasn't to your satisfaction. Good food, huge range and many locations, not too sophisticated Good and quick responses from housekeeping Clean, quiet beach with shallow water (nothing to see with snorkel), Fridge didn't work, noisy aircon even when not in use Noise from entertainment, and corridor, next room Reception and concierge staff awful - disinterested, unhelpful, like saying no a lot Queues for drinks, which are low quality Ice creams hidden and poor Entertainment very ordinary, Steps from the ocean, huge pools, clean, close to public transportation.able to visit sister hotels(oasis). Our shower head wasn't working right but we didn't mention it because it was minor detail. Registered guests are the only ones allowed to be in guestrooms.
Quality of food was fine. Fees apply for use of minibars, safes, and Wi-Fi. Kids club flexibility, La Bamba dining, the beach, coffee shop. Cordially.
Yes, Grand Oasis Palm offers free parking. - no mini fridge in room First of all, allow us to thank you for taking the time to write your experience about our Oasis Palm hotel. Youll have a private room with all the hotels amenities. This 3.5-star Cancun property is smoke free. Children are particularly well looked after with plenty of kids' activities and sometimes noisy entertainment. Don't worry, we will protect you from any unexpected situation, with a simple cancelation process and full flexibility for making changes. They were able to get us in the Grand Oasis on Monday, I requested the $300.00 be refunded since we were leaving, front desk said it would transfer over & we would get a black band at the new Oasis. Lousy beach, lousy location and they nickel and dimed you!
With its pink and white facade fronted with a row of familiar red, white, and green flags, the Mexican theme of this all-inclusive, family-friendly resort is evident from the outset. Some nights. , Free valet parking. Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM. No variety. Housekeeping was inconsistent - sometimes room didn't get cleaned, usually it was partially cleaned. Open daily.
There are also 10 bars and lounges on the property.
We guarantee the best rate by visiting our official website oasishoteles.com or through an agent of our Contact Center +52 998 287 4478. If you complain, they are doing to tell you that it is because the registration process to take the test requires a lot of information including an email and since some people do not have this information handy, the process takes longer. Great staff, great food, nice beach for families. Cordially, Posted by a verified traveler on Jul 10, 2021, Posted by a verified traveler on Jun 28, 2021. Gratuities and taxesGratuities and taxes are included. The Clerk first told us that the hotel did not have balconies at all. Romantic Columbus sunset dinner. Special requests are subject to availability at the time of check-in. 1 elevator running for 8 floors. Cashless transactions are available The beach was super crowded and more of a wading area than a swimming area and no snorkelling at all.
Not as nice as I expectednot really a four star. Open daily. Any other arrangements must be coordinated with the property prior to arrival. On the other hand, we appreciate your comments regarding our check-in process and restaurant procedures; these help us to improve our service and create excellent experiences for all our guests. Open daily. View from our superior ocen view was beautiful and room was clean. Cancellation/prepayment policies vary by room type and provider.
The water stays quite shallow so it's very easy to spend hours there. Property does not require health documentation at check-in I immediately went down to the lobby to see about having their mistake corrected and was told that it would be 25$ extra each night to get a bed big enough for 2!!!
Nice pools. The only thing we were a little disappointed in was the lack of variety in the buffet menu. This all-inclusive resort is within walking distance of plenty of bars, restaurants, and shopping, and offers its own on-site spa and wellness center for guest enjoyment. Drinks were free and ok, just really watered down as to be expected at an all inclusive.
We hope to have the opportunity to welcome you again to our hotel to change your perception of us. Take a Luxury Family-Friendly Vacation in Cancun, Private beach, Outdoor pool, Spa and wellness center, Outdoor pool, beachfront, Spa and wellness center, Private beach, Fitness center, Restaurant, Check in anytime after 3:00 PM, check out anytime before 12:00 PM. At first when getting to the resort we were very bummed out because there were a lot of children, and we were all 18+ But the entertainment crew at this resort made the trip so worth it they always had something fun going on like salsa lessons, yoga. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. We booked happy shuttle for our transportation. Service in general was good. Water activities. The service near the Grand side pool was almost non-existent. It is mandatory I provide one strong point. we only stayed a week!!! No coffee either. Call +01 (800) 446-2747. Hotel staff did not care about safety of myself or fianc- locals were on the resort trying to buy our iPhone and threatening to kill us if we did not sell it. Oasis Palm All Inclusive offers its guests a full-service spa, a waterslide, and an outdoor pool. La Bamba - Onsite restaurant. Been here three days try in go home and go covid no one wears mask on here nothing, Everything was so good, well except for the beach it wasnt that I expected, but great hotel and great service. I would get lied to when it started and when hot water would come back.
That didn't happen either, we were limited to some restaurants and not all. The themed proposal of our standard rooms, shows fun decoration filled with imagination, where the youngest members of the family will enjoy and add a touch of adventure Our Family Suite, equipped with all the necessary amenities which will make parents and children have a relaxing, fun and enjoyable trip. There are three outdoor pools in total, as well as an outdoor tennis court, a business center, and a marina at the resort. Throughout all the main public areas and poolside you'll find lush garden features and tropical flowers that add to the ambiance. Please check you have entered your email address correctly. So, having already decided that we did not want to stay in such a run down, noisy hotel we upgraded to go next door to the Grand Oasis Palm.
At some times, you could smell sewage. Most staff were great. It was such a relaxing environment, but still a party vibe for those looking it. We are very sorry you did not feel welcome for our staff. Pleas note that kinds under 3 years old, shall be accompanied by a tutor at all times. They enjoyed the beach, the pool, the daily activities and of course the sushi bar. Demanded that the manager and security come to our room after going downstairs since we couldn't get anyone on the phone. Convention rooms and business center (3 rooms | 400pax). Leonardo, the young concierge in the lobby was a delight to deal with. Took pictures and showed them to reception but no action was taken and we weren't given the option of moving rooms or any compensation for this. I stayed here for 2 nights and asked to be switched over to another Oasis property. We enjoyed our stay the first time back in 2011 but this place has gone down hill since then. Kids stay free! In love with the spa and especially the service Carlos attended us with ! Read comments above. this in our minds is a 3 star hotel. I will recommend this hotel to anyone with kids. The hotel offers direct access to the beach and 11 restaurants for guest enjoyment. The concierge was extremely helpful There was not one friendly employee that stood out.
The waiter did a great job, his name was Bartolomeo. I would first like to start by telling you that my vacation went sour in the first 20 minutes of entering the Palm. No access to food inside your room (no fridge/mini bar). Travelocity, the Stars Design, and The Roaming Gnome Design are trademarks of Travelscape LLC. With beautiful and cozy family rooms, and some more showing fun themes that kids love, this Cancun family hotel allows guests of all ages to live their own adventure, with recreational activities and water sports on a fantastic white sand beach splashed by turquoise blue waters.At Oasis Palm, adults get to savor exquisite cocktails seaside or by the pool; meanwhile the little ones spend amazing moments at our fantastic KiddO Zone, an area designed especially for them, with activities and facilities their size. Children are particularly well catered to, with a kids' club providing supervised activities and entertainment throughout the day as well as a free Captain Hooks pirate cruise. Oasis Palm All Inclusive offers 214 air-conditioned accommodations with coffee/tea makers and hair dryers. Beach was beautiful and really enjoyed it. Espaciosas y cmodas habitaciones para familias de hasta 2 adultos y 3 nios. The safe can be rented for $120 MXN per day. The shows are good. Overall I enjoyed my stay, I would go back! Free self parking and valet parking are available.
The staff, the cleanliness, the beach, the bars and nightlife, the sushi bar. Security ck'd the door and it was housekeeping, you don't normally have housekeeping coming in at 10:00 at night, the mngr didn't have an explaination for the intrusion. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. I had no luggage to truly enjoy my family vacation! The Grand Oasis Palm hotel and resort has a state-of-the-art fitness center for guest use, along with a cigar shop and a beauty salon. I feel the reservation process for the fancier restaurants was a huge waste of our time. Mini bar was never restocked, even the water. We have already talked with the departments involved, to enhance the procedures and provide better service, expecting to satisfy all of your needs. Check in staff were not helpful. The room smelled of mold and I had to request new blankets for the same reason. Besides, Getaroom.com offers on its website the reservation with 17 years old children policy. Only one a la carte restaurant that we were allowed. - staff could barely speak English Whether it is spending time with family or letting yourself enjoy a good rest, at Oasis Palm you'll always find a wide array of options, with the traditional warm attention that distinguishes us. Too many young spring breakers. Everything was so clean and beautiful. The beach was full of weeds. Then we were told that there were balconies but we had to pay extra for it. Oasis Palm All Inclusive is 13.5 mi (30-min drive) away from the Cancun Intl. Buffets were good and we waited in line maybe ONCE during the whole week. Mar 14, 2022 That is 45 min a day wasted standing in line.
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All rights reserved. Food was gross, we ended up eating at mainly eating at the taco cart for most meals.
Oasis Palm All Inclusive is an all-inclusive property.
Mandatory stop at high end jewelry store. Search for Grand Oasis Palm discounts in Cancn with KAYAK. But the sushi bar was wonderful and there were plenty of food options everywhere else! Although I jumped hoops to dine at at the reservation required restaurant Careyes, (which had 5 empty tables) the General Manager, MENKAR VASQUEZ, made NO EFFORT to allow the 2 of us to enter the restaurant. Seriously have bought houses with less paperwork!! Airport shuttle services are not available at Oasis Palm All Inclusive. We were supposed to have fridges in our rooms there was none. AC in room was noisy. We are happy to know that you have enjoyed the service provided by our amazing concierge team. Airport (CUN) airport, the closest popular airport to the property.
We would like to thank you for sharing your comments with us and with all the team. Are you changing plans? Some seemed abit overworked. very friendly and helpful. I called the hotel 2 months before the arrival to make sure about age policy for children and they gave me a WRONG information. by Cordially, Adelaida Arzola. We are glad to know that you enjoyed our resort, especially our restaurants which have a variety of food options. Dry cleaning and laundry services are available for guest convenience. Upon arrival, I was told that I was being "upgraded" at no additional charge to their sister resort Grand Oasis Sens and not given a reason why. Boat trips to Isla Mujeres leave from the port right next to the hotel. Nov 30, 2021 The hotel is about a five-minute drive from Cancun's celebrated nightspots, including the ever-popular Hard Rock Cafe, Senor Frog's, and Coco Bongo. Activities and facilities/equipmentAll non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
La Cantina was our hangout spot pretty much every night. Everything is basically a 2-5 min walk from each other and the grounds are pretty nice.
Staff at the alcool "huts" were very accomodating and we had a good relationship with most of them.
Beach was kept clean and the grounds were well maintained. Likewise, our entire team provided you with the pertinent options to make your experience much better, however, your covid PCR test got negative. It blocks all the rough wave and surf making the 650 foot beach front of the Oasis Palm Beach resort perfect for swimming. The hotel is clean, the staff works round the clock to keep all areas clean. by Adelaida Arzola, Hotel Manager. La Bamba was good, though.
Please enter your travel dates like this: mm/dd/yyyy. The cooks name was Armando the food was superb. Nice getaway where you can just be lazy and hang out. Cancun International Airport is a 25-minute drive away. Definitely a resort to visit. first of all they lied about the windows opening they DO NOT OPEN none of the windows in the rooms open even if you upgrade to ocean view like we had this was extremly dissapointing . 2022 Travelscape LLC, An Expedia Group Company.
Disappointed in the food, restaurant choices. Super friendly, funny and always had a joke for us. Hotel was very clean, beds good and water pressure fine. The majority of the staff were very helpful. Service is the worst I've experienced in any resort. Grand Oasis Palm is 9.4 miles from Cancun. It offers lush gardens and pretty (but small) stretch of white-sand beach, along with a three small swimming pools. Can not get food after 10pm. Esperamos sinceramente que esta no sea la ltima visita que nos hace y nos ponemos a sus rdenes para hacer de su prxima estancia una experiencia memorable. Lineups for food. The pool was nice and the wet bar bartender is excellent. Very busy with kids everywhere. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Nice pools. The front desk service seriously needs a face lift - they're just rude rude rude. Sign in to see exclusive Member Discounts. For info on these editor-selected items, click to visit the sellers site. Many different travel sites will offer discounts or deals at different times for rooms at Grand Oasis Palm and KAYAK will provide you with prices from a huge range of travel sites. Staff not very friendly - they did their job, but not really with a smile most of the time. Staff wears personal protective equipment Minor deficiencies with the room, but maintenance would come when promised.
This is the second time I go to this resort. KAYAK scours the web for all room deals available at Grand Oasis Palm in Cancn and lets you compare them to find the best rate for your stay. Social distancing measures are not in place Had to pay $45 USD for room safe. We were given the run around for our safe and lock. Cheesecake at whitebox was delicious. Property confirms they are implementing enhanced cleaning measures Wake up call did not get done. Keep informed about exclusive news, offers and discounts available at Oasis Hotels & Resorts. Food service has been amended for enhanced safety , Internet access - wireless, Free self parking Most of the staff were extremely helpful and friendly (even the barmen who just keep serving free drinks forever), and the people trying to sell timeshare stopped bothering you if you told them "no" just once - much better than most other places I've stayed at. Night life was non existant- club closed at 9pm and the snack bar at 10pm, Hotel was beautiful, and a short bus ride from downtown, Hotel staff were rude and unhelpful- did not care about safety of myself and my fianc, disco closed at 9pm- no nightlife. If you want a decent meal, it's an upgrade. Not planning to return though. I could go on and on but.. all I have to say is that this was my 6 time in Cancun (different hotels) and I had never had such a bad experience. Sincerely.
Nightly 9PM show had sound and light issues - the talent put on a good show. There are 594 guest rooms and suites at this resort, including family rooms. Not much entertainment. Themed rooms for kids are also available.
Sunday night, housekeeping broke into our room at 10:00 at night, I managed to slam the door before they got in. The hotel provides good value for money for families, but couples wanting to unwind in peace and quiet should look elsewhere. Cozy rooms with King size bed or two double beds. Lineups for using kayaks. And they stop serving food at 10:30, which is not nice if you are drinking late! Don't forget your sunscreen! Views are either of the ocean or lagoon (with lovely sunsets), but rooms do not have balconies and some bathrooms are showing signs of wear. Guests will be asked to pay the following charges at the property: We've listed all charges provided to us by the property. Protective clothing is not available to guests Mobile key entry is not available The Oasis Palm Beach is located in Cancun's famous hotel zone just 13 miles from Cancun Airport. The staff, accommodations and location were all fine for my one night stay. by Alfredo Garca. Staffed front desk
Don't try the pasta bar, so overcooked as to be mush. Thank you very much for sharing your comments about your stay at our hotel by this means. Please check our partner sites when booking to verify that details are still correct. The atmosphere is casual and relaxed. We felt the hotel was a little worn.lots of small things needing repair and they were not very quick at responding to complaints !1st room we had stunk really bad, the paint on the bathroom ceiling was falling off in chunks the toilet plugged on first flush and that was the beginning. beach too small lots of seaweed and crowded long waits for snacks and drinks even though hotel was only 60 percent full entertainment medeocre food same staff ignor you and r rude, windows in rooms dont open false advertising. This property advises that enhanced cleaning and guest safety measures are currently in place. by Adelaida Arzola. The staff really did a great job keeping up with cleaning the grounds.
Food was good. Housekeeping is offered daily and irons/ironing boards can be requested. This was a perfect location for my sons (16 and 12). So confused and disappointed. You can ask for this service directly at the Oasis Plus Customer Service department. Cordially, Posted by Quntasa, from Bronx on Oct 17, 2021. Because of its great location, this resort is just steps away from shopping, Cancun's renowned restaurants and famous nightlife, making it a perfect choice for large or multi-genrational families. It was always hot and humid. " The hostess name was Samantha. Staff temperature checks are conducted regularly Fun activities to do at night and a beautiful beach for the daytime. Did not get towel cards till we got the rooms. We are happy to know that you have enjoyed our food options and facilities in general. Disclaimer: This content was accurate at the time the hotel was reviewed. Tura Shopping trip: skip this in our opinion. The beach is amazing! The service and restaurant staff was courteous at all times and constantly tried to please. we got there our rooms weren't ready.
Limited outside seating, never updated from adults only resort. Absolutely loves the beach right in front of this hotel.
Special requests can't be guaranteed and may incur additional charges.
Although the hotel's beach is not the prettiest in Cancun, the sand is of the white-power variety and the water is generally shallow and calm. Staff were EXTREMELY friendly and always busy cleaning the grounds. We will see what the hotel responds. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. The Beach is nice for kids.
Highly recommend. Thus, we continuously improve the service we offer to our guests.
Had to sop up water ourselves with towels.
Enjoy a day at the beach kayaking, or relax with beach umbrellas. Not serving food late, not having access to all restaurants. Security was very good on site and in checking departures and returns from tours, Requests for what you should have takes a while to process Do your research, there are many other resorts, better resorts in Cancun at decent prices. Radio did not work never was replaced when asked It took from Tuesday night to Friday to finds another room for us and then only after we demanded to see the manager. My bathroom light was flashing throughout my entire stay and they did not come to fix it even after reporting it two times If you must get tested for COVID to return home, get ready to wait in line for HOURS to get an appointment and then another line (a different day) to take the test. Buffet was good and rooms were clean though dated. Flat-screen televisions come with cable channels. It was outstanding, the Temazcal was a LIFE EXPERIENCE that is inevitable to forget, HIGHLY recommend! More, 3.5-star beachfront property near Playa Tortugas. A full-service spa, an outdoor pool, and a restaurant are all featured at this all-inclusive property. Available in all rooms: Not enough chairs. Room rates include meals and beverages at onsite restaurants and bars. Dear Ron, Some line ups at meal times but they moved along at a decent pace. In addition to a small restaurant that serves delicious and fun dishes, KiddO Zone boasts a kiddie pool, mini-sunbeds, waterslides, a videogames room, and hundreds of didactic activities; always cared for by our highly qualified personnel. An outdoor pool and a children's pool are on site. The beach was a disappointment and one restaurant was reluctant to honour our reservation (but finally relented). Cordialmente, Posted by a verified traveler on Jun 3, 2021. The Wifi was pathetic, kept disconnecting every 5 mins even in the lobby.
I was placed in a lower level room with construction going on in the room next door which I was not informed of at check in. Our resort will take to enjoy several family activities such as live music, night shows, karaoke nights, in addition to a biking tour, the most fun kayaks, just to mention a few. No entertainment. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. While facilities are extensive -- especially for eating and drinking -- rooms are decidedly lackluster and bathrooms could use a makeover. The Oasis Palm Beach Resort offers 471 rooms decorated with a modern Mexican flair. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. internet service, flexebility for late afternoon departures to get later checkout from rooms. Onsite food and beverages are included in the room price (some restrictions may apply).
You can unwind with a drink at one of the 7 bars/lounges. Commonly-touched surfaces are cleaned with disinfectant On the other hand, it is very important to let you know that all our staff wear masks and follow every single hygiene and safety measure. My husband and I checked in, went up to our room and found ourselves in a room with 2 twin beds that was pissy-smelling and tackily painted with a jungle theme! - only 1 a la carte
Mar 4, 2022 Rest assured that we will take your comments into account. The recreational activities listed below are available either on site or nearby; fees may apply. Most staff very pleasant and helpful.
No, there is no casino at this property, but Codere Casino Paseo Cancun (7-min drive) and PlayCity Casino (8-min drive) are nearby. This property is a good choice for families looking for a budget friendly all inclusive resort. To get a reservation, you have to be in line by 3:15. Very disappointed with this resort and would not recommend it. Your personal data will not be disclosed in the publication of your review, are kept anonymous and are used for statistical and data collection purposes. - Not a nice beach The food was so so. What a Week-Long All-Inclusive Vacation Costs in Top Destinations, Six restaurants and eight bars, one swim-up, Large swimming pool set in tropical garden, Child-friendly facilities include kids' club and themed rooms. by Adelaida Arzola.
Guest accommodation is not sealed after cleaning This is a hotel for families and so we would not go there again. We sincerely apologize for the inconvenience in the room; we regret that the solution provided wasn't to your satisfaction. Good food, huge range and many locations, not too sophisticated Good and quick responses from housekeeping Clean, quiet beach with shallow water (nothing to see with snorkel), Fridge didn't work, noisy aircon even when not in use Noise from entertainment, and corridor, next room Reception and concierge staff awful - disinterested, unhelpful, like saying no a lot Queues for drinks, which are low quality Ice creams hidden and poor Entertainment very ordinary, Steps from the ocean, huge pools, clean, close to public transportation.able to visit sister hotels(oasis). Our shower head wasn't working right but we didn't mention it because it was minor detail. Registered guests are the only ones allowed to be in guestrooms.
Quality of food was fine. Fees apply for use of minibars, safes, and Wi-Fi. Kids club flexibility, La Bamba dining, the beach, coffee shop. Cordially.
Yes, Grand Oasis Palm offers free parking. - no mini fridge in room First of all, allow us to thank you for taking the time to write your experience about our Oasis Palm hotel. Youll have a private room with all the hotels amenities. This 3.5-star Cancun property is smoke free. Children are particularly well looked after with plenty of kids' activities and sometimes noisy entertainment. Don't worry, we will protect you from any unexpected situation, with a simple cancelation process and full flexibility for making changes. They were able to get us in the Grand Oasis on Monday, I requested the $300.00 be refunded since we were leaving, front desk said it would transfer over & we would get a black band at the new Oasis. Lousy beach, lousy location and they nickel and dimed you!
With its pink and white facade fronted with a row of familiar red, white, and green flags, the Mexican theme of this all-inclusive, family-friendly resort is evident from the outset. Some nights. , Free valet parking. Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM. No variety. Housekeeping was inconsistent - sometimes room didn't get cleaned, usually it was partially cleaned. Open daily.
There are also 10 bars and lounges on the property.
We guarantee the best rate by visiting our official website oasishoteles.com or through an agent of our Contact Center +52 998 287 4478. If you complain, they are doing to tell you that it is because the registration process to take the test requires a lot of information including an email and since some people do not have this information handy, the process takes longer. Great staff, great food, nice beach for families. Cordially, Posted by a verified traveler on Jul 10, 2021, Posted by a verified traveler on Jun 28, 2021. Gratuities and taxesGratuities and taxes are included. The Clerk first told us that the hotel did not have balconies at all. Romantic Columbus sunset dinner. Special requests are subject to availability at the time of check-in. 1 elevator running for 8 floors. Cashless transactions are available The beach was super crowded and more of a wading area than a swimming area and no snorkelling at all.