The informalmore, I felt like I was somewhere in South East Asia when we stepped into this restaurant!
Our Inventory department works closely with the guest services department to avoid room switching on Saturday. Thank you for taking the time to post about our resort. There was a lot of seaweed at the beach but that was nothing the resort could control. This is a review for restaurants near Blvd. All rights reserved. We have shared your concerns and our Guest Relations Manager will contact you to provide you with personalized attention. Open daily from 7 a.m. - 10 p.m. One of the best restaurants in Cancun, El Conquistador, presents a bohemian and stylish decor.
We have shared all your comments with the concerned departments to improve. Each night we got 2-3 to try and didnt feel like we were overindulging. There is a wide variety of dishes included in all our consumption centers. Find the spacious and perfect retreat for you and your family at THE ROYAL SANDS RESORT& SPA ALL INCLUSIVE. Royal Sands Resort in Cancn, Quintana Roo. Dear Jose, A little salty but there were loads of seafood pieces in it. Housekeeping was wonderful.
Handmade and prepared with the finest and freshest ingredients, these pizzas are a real Italian treat with a Caribbean twist. Additionally, wed like to point out that we are in the process of hiring new personnel to fill our recruiting needs in all service areas so that we can keep up with the current demand. Not very happy. Also, as a family resort, the stay lacked evening entertainment and swim-up drink ordering options for kids. Warm Regards. Non-members do have a concierge but anyone available will provide the service and the reservations for our restaurants are limited to the same day. Fill in our Pre-Check-in Form and save time at your check-in!
Choose your favorite specialty from a menu featuring different coffee drinks, fruit smoothies and a selection of refreshing herbal teas, plus the finest pastries, sandwiches and other sweet treats to pair your favorite coffee melt; feel free to grab & go, or relax and enjoy in the bar, open daily from 7 a.m. to 11 p.m. To view your reservation details, modify or cancel your reservation, please select your resort and enter your confirmation number. The Royal Roast Coffee Co., your coffee shop in The Royal Sands is now proudly serving Starbucks Coffee and we just love that smell and taste! All staff are friendly and had a great time with my daughter. Move out to another room on Saturday We appreciate your kind comments about the service of our staff, especially Orlando and Jess. We have shared all your comments with the concerned departments to improve. Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.
Buffet is good and limited but you can actually order from the menu. The complex has free parking, and guests can rent a car at the tour desk. If you dont want to miss a minute of the fun and relaxation or our incredible pools at The Royal Sands, Char Hut snack bar in Cancun is the ideal place to eat something simple but always tasty, and with great flavor. We always offer the option to book your transportation from our onsite travel agency Thomas More, we regret if this information was not shared with you properly. Also get access to private offers all year long, Pre-Check in and more. All inclusive status was misleading. The best sports and evening entertainment awaits you at Sidelines Sports Bar & Karaoke Bar Cancun, the ideal place to spend a fun evening of karaoke, enjoy a good tropical drink, the best tournaments and sports games on any of our 13 flat TV screens and the delicious snacks that we will prepare for you. I didnt like that we have to change room during our stay there and the miss communication during that process. Being a Royal Resorts' member has certain perks such as the personal concierge assignment and the ability to make restaurant reservations days in advance. To learn more about our cookies policy, click here and / or to change your cookie settings, click here, Please select an arrival and departure date. Reliable, consistent and clean. For our members' and guests' safety, it is not permitted to have any contact with the water during the cleaning process. We also paid for our stay. Micheal the concierge went above and beyond. Save 10% or more on thousands of properties with member prices. Thank you for taking the time to post about your experience at The Royal Sands. We look forward to welcoming you again during your next visit to the Mexican Caribbean. The Sea offers its delights in our ceviche restaurant Sand Dollar in The Royal Sands. We always take special care when preparing our food and beverage items and our restaurants are certified by the Mexican Ministry of Tourism. The Royal Sands Resort is not available on the selected dates. The following list of Premium dishes and drinks are available at an additional cost. Restaurants was one of my favorite things in this Hotel.
Warm regards. We hope that our spacious suites and the wealth of amenities will encourage you to revisit us in the near future. A varied entertainment program is provided and Cancuns nightlife area is a 10-minute drive away. We appreciate your kind comments about the remarkable service of our staff. Thank you for sharing your concerns, all our guests' feedback is highly important to us as it helps us to improve. Its excellent very clean everything was fabulous, Loved employees they were amazing and always helpful. This place was safe, clean, and well maintained. Warm regards. Your comments motivate us to continue offering the best possible service. We're excited to read your review and learn we've achieved our goal of providing our guests with the highest standards in both: service and food. (recommended) Early check-in and late check-out on request. Open daily 10 a.m. to 5 p.m. Let us pamper you the way you deserve in Sands Express, at The Royal Sands, and continue enjoying the delights of a good meal with our salads, chicken, roast, ribs, pizzas and desserts they all are finger-licking good; fresh dishes to take to the door of your comfortable villa or suite. What are people saying about restaurants near Blvd. Front line desk and conciergemaybe a C rating. Its menu features fine cuts, fresh seafood dishes and a lot more in an intimate atmosphere, perfect for a romantic evening by the live guitar performance, or just to treat yourself during your vacation in Cancun. During your Cancun vacation we are sure you will crave to eat a delicious pizza at Bartolo's Pizza Cancun. We look forward to hosting you again soon. Next time I will consider someplace else. Total confidence in the food and the environment. We appreciate your kind comments about the delicious food, the spacious rooms, and the cleanliness of our areas. Definitively, the obligatory stop during your vacations in the Mexican Caribbean is at the many restaurant options in Cancun that we have in our beachfront resort, The Royal Islander All Suites Resort, and in the other properties of the Royal Resorts family.
Dear Rogerio, Best regards. Service was great! I was not aware that this was a timeshare resort. 
The Royal Islander Resort is not available on the selected dates. We hope we have the chance to welcome you again during your next visit to the Mexican Caribbean.
Your comments inspire us to continue providing the best experience to our guests. Rooms were spacious, clean, and great design. However, the best certification we can achieve is our guests' satisfaction. We look forward to hosting you and your family again on your next visit to the Riviera Maya. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". Kukulcan km 13.5, No. We appreciate your kind comments about the cleanliness of our resort. Open: Monday to Saturday from 2 p.m. to 10 p.m. and Sundays from 8:00 a.m. to 2 p.m. and from 5 p.m. to 10 p.m. Warm and pleasant 4.5 -star resort located in the best and safe section of Cancun's Hotel Zone. Joe and Javier were our servers and they were awesome. The property was huge and offered many options. Warm regards. Our Best Deal Guarantee Policy assures the lowest online price available, if you found a lower rate elsewhere, send us an email to bestdeal@royalresorts.com and get rewards! The Royal Haciendas All Suites Resort & Spa, The Villas at Simpson Bay Beach Resort & Marina. We're sharing your comments with our Management so that we find ways to improve. Warm regards. Warm regards. Our staff always strive to meet our guests' expectations and we apologize we didn't achieve this goal with you. Try our nice hamburgers, French fries, sandwiches, wraps, and a lot more, while having a refreshing and delicious drink. The staff was the best. The resort will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process. Dear Oscar Gerardo, I rarely leave comments unless the experience was amazing. First right before Covid shutdowns and now summer 2022. The property is super clean, housekeeping, bartenders /waiters are still great too. Thank you for taking the time to review your recent stay at our resort. Food was excellent. Dear Sandy, In our All-Inclusive REFINE package, there are very few dishes with additional charges, only the premium dishes are offered by a symbolic surcharge. Staff from all areas go above and beyond to satisfy and accommodate your needs. Photo ID, credit card or cash deposit are required at check-in for incidental charges. Into a casual lunch by the pool? Adding a business to Yelp is always free. Open from Sunday to Friday 5 p.m. - 10 p.m. Every staff was cleaning and sanitizing everything including elevator walls and doors, walk ways, gardens, shower heads on the beach, they even had a staff member coordinating chairs and tables under each palapa every day so all was organized. Whatever you do, don't miss our snack, pool and beach bars to enjoy a delicious and refreshing drink and the snack of your choice, prepared with the finest ingredients to make your taste buds dance to the rhythm of the best flavor with the Caribbean twist of this beautiful resort in Cancun. Payment policy: The total price of your reservation will be charged between 30 to 14 days prior to your arrival date, any reservation booked within 14 days or less prior of the arrival date will be charged immediately, please check your applicable payment policy when booking your reservation. Rooms were perfect. We have shared your review with the different departments mentioned. Cancun Hotel Zone, Q.Roo, Mx. It is a pleasure to know that we have met your expectations. We appreciate your feedback about our entertainment. Thank you for taking the time to post about our resort. Our concierge was nowhere to be found and that was fine we managed to set things up ourselves. We value your feedback as it helps us to continue improving. Comments like yours motivate us to continue offering the best possible service. We appreciate your feedback as it helps us to continue improving. We have shared all your comments with the concerned departments to improve. We're glad to learn you enjoyed your visit and we kindly ask you to visit us again during your next vacation in Cancun. Happy hour from 4 p.m.-7 and 11 p.m.-12 a.m. Open from 4 p.m. Dear Levi, Thank Mario, Marcelo, Jasmin, Brenda, Chloe and etc. Staff are super friendly and attentive. Warm regards. We appreciate your feedback and we will continue working to improve. Warm regards. We are delighted to learn that you enjoyed the clean facilities, the friendly service of our staff, and the safety of our property. To learn more about our cookies policy, click here and / or to change your cookie settings, click here, Please select an arrival and departure date. I recommend this good place for family vacation. We want our guests to eat like kings and live a whole new dining experience at The Royal Sands restaurants, where they will have the best options in Cancun restaurants within the incredible facilities of this magnificent hotel facing the Caribbean Sea. Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort. Dear Fidel, We look forward to welcoming you again in the near future.
We are convinced that our staff is essential in our hospitality and we are glad to find out that they are doing a fantastic job. We look forward to hosting you and your family again next time to continue living magical experiences. We always strive to provide our guests with the highest satisfaction rates and we regret not achieving this goal with you. We are a company that is known for hard-working employees making the best out of our customers' vacations and solving whatever issues and requests they may have. I really was impressed with the cleanliness of this resort.
41 out of 1864 reviews, Liked: Amenities, property conditions & facilities. We offer you a sincere apology for not meeting your expectations. Cancun Airport is a 20-minute drive away. Warm regards. The All-Inclusive package offers an ample array of meals and house beverages, however, some restrictions may apply. Whether as a couple or family, come to Cancun and let yourself be pampered with THE ROYAL SANDS RESORT & SPA, which offers different lodging plans such as all inclusive plan with unlimited meals and beverages, accommodation plus daily breakfast or accommodation only plan; stroll along its wonderful beach, taste delicious dishes in its 4 restaurants of great gastronomic quality and have fun with unique activities designed just for you.
Thank you for your comments, we appreciate your review and we'll find ways to improve our service. This list include but is not limited to: Lobster, Selected fine cuts, Selected prime fish fillets, Dishes prepared tableside, Flambed desserts, specialty beverages and coffees, Premium or imported brand beverages & wines, all types of canned and bottled beverages including soda, beer and some liquors among others. Thank you for taking the time to write a review recognizing the quality and service of The Royal Sands. Dress code: Casual. Travelers may receive a savings voucher when they submit a review. By clicking on the "I Accept" button you grant us your consent to use them. This place is super clean and definitely safe for families. Visit this bar in Cancun, located a few steps from Captain's Cove Restaurant, where you will enjoy your favorite drink or cocktail after lunch, the best entertainment and the fun that events like the Mexican Fiesta, the karaoke night and the rhythm of the music, on different nights during the week. Thank you for taking the time to write about The Royal Sands. Warm regards. Thank you for taking the time to write a review recognizing the quality and service of The Royal Sands. Thank you for taking the time to post about our resort. This has been my 4th time at this resort because we have really had a great experience in the past. There are several things that you have to pay extra eventhough its all inclusive, for example food next to the pool ( smoked chicken) close to 400 pesos per plate. The employees are helpful and well mannered. Best regards. Your stay includes 2 free tickets to the Cancun Mayan Museum. Dear Leobardo, Dear Maria, Warm regards. Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort. Do you have a reservation? Most of the staff is helpful, our rooms were unacceptable twice so we did a lot of moving. Free! Kukulcan Km 13.5, 77500 Cancn, Quintana Roo, Mexico? Kukulcan Km 13.5, Col. Zona Hotelera, 77500 Cancn, Quintana Roo, Mexico, This place has delicious food great atmosphere and the service is awesome. Understaffed. The beds are very comfortable. Warm regards.
How to get there Webcams. Warm regards. This place is good, but the lack of service you get for not being a member is not great. Dear Blasley, However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone. We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service improves. However, we have shared your comments with our Food & Beverage Management to enrich our future food and beverage options. A beautiful location overlooking the lagoon and a perfect spot to watchmore. Fill in our Pre-Check-in Form and save time at your check-in! It also has a terrace bar facing the pool so that you never miss the beautiful views. Gratuities and taxes are included. We hope that we have the opportunity to host you again in the future and change your mind about staying with us. Enjoy its comfortable and spacious rooms and live an unforgettable vacation in Cancun. Our priority is that our guests stay in the same room throughout their entire stay. Thank you for taking the time to write a review recognizing the quality and service of The Royal Sands. Thank you for taking the time to write a review recognizing the quality and service of The Royal Sands. We loved our stay at this resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Traveled with family and small children, Traveled with group. The music was great. Try one of the best ceviche of the region in this cevicheria in Cancun that serves a selection of ceviches, seafood cocktails, tostadas and more with a Caribbean gourmet-style, on the other hand in our Sushi Bar, you will enjoy the most delicious sushi rolls in Cancun, both while enjoying a delicious lemonade or the drink you prefer, and the wonderful views of the Caribbean Sea. We have shared your comments with our management to find ways to improve our attention and provide a service that meets the high standards we are known for. Dear Michelle Ruth, Property was well taken care of and the employees were all very helpfull. Warm regards. Taxes, tips are also included in the final rate. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Dear Robin, If you dont stay at the Royal Sands your are staying at the wrong resort. Kukulcan Km 13.5, 77500 Cancn, Quintana Roo, Mexico: "This place has delicious food great atmosphere and the service is awesome. It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests expectations. The hotel property itself was nice and very clean. After an excursion amd a massage we blee right past the $300 and i told the guy working to pay all of my current charges plus anither $500 and he said that wasnt enough. Wemore, This place was fantastic!!!! I feel like its a discrimination moving us to another room. Somehow a $1400 payment wasnt goong to cover $850? Great food and good drinks. Traveled with group, Traveled with family. Suites also include a well-equipped kitchen with a fridge, microwave and coffee maker. Enjoy the delicious tacos and the Tex-Mex food, while gazing at the beautiful Caribbean Sea view. Liked: Cleanliness, amenities, property conditions & facilities. Yes! All in all way worse service this trip (and this is .y 4th time staying at the royal sands.) Do you have a reservation in any of the Royal Resorts? The food was delicious, different menu each day and many choices to pick from if you have picky eaters like I do. Two pool bars. It was my first time in Royal sands resort and the experience was amazing but it could have been the best if they didnt move us to another room, Service was lacking this time is buffet.
Rest assured that we will further reinforce our service standards with our staff so that no future guest leaves with this impression. We look forward to welcoming you again in the near future. My sons and I always go to adult only resorts and I love the entertainments. Blvd. The service was impeccable, Jessica, Alfredo, Samual, and Yusef were outstanding servers and were exceptionally kind. Overall very pleased with our stay. Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort. Thank you for taking the time to share your concerns with us.