I am so sorry for such a long process for the cloud service case, we've confirmed with the accounting team about your case. Ive had these for about 6 months and everyone got these for Christmas this year. Then one day they went offline and I couldn't get them to work anymore. This company is undergoing changes and customer service is not available to help after SEVERAL attempts to open a ticket and kept closing ticket. Contacted laview AGAIN. THESE CAMERAS are useless if i cannot get them back online. This camera was ordered 11/30/2019, order # XXXXXXXXX. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This device complies with Part 15 of the FCC Rules. I intiated a E-mail with customer support on 9/11. Made several attempts and now want to give up and find something else to secure my home. I had a spare and installed it. Easy connection: easily and quickly connect app to devices". On completion of this procedure no cameras are working. 
He loves the fact that hes safe when Im just down the hall or down the street. That was a week ago, I sent another email 2 days ago trying to get a response, I got nothing. We are terribly sorry about any troubles and misunderstandings that had brought to you and we are now trying our best to help you out. This worked for another few months then suddenly the entire system stopped being accessible online. on LaView F1 Indoor Security Camera User Manual, LaView R3 Indoor Security Camera User Manual, wansview W4 Outdoor Security Camera User Guide, Arlo Go Mobile HD Security Camera User Manual, 4G Smart Security Camera User Manual JH021, AJAX 8706 KeyPad Wireless Touch Keyboard User Manual, Meizhou Hongfeng Arts Crafts 266285 BJ 57IN Snowman With Snowflakes Instruction Manual, AJAX 7661 StreetSiren Wireless Outdoor Siren User Manual, AJAX 17938 12V PSU for Hub/Hub Plus/ReX Power Supply Unit User Manual, AJAX 10306 Transmitter Wired to Wireless Detector Converter User Manual, ZERFUN G8 Pro Wireless Microphone System User Manual, Airrex Infrared Heater AH-200/300/800 User Manual, 2017 Toyota Camry Hybrid LE Fuse Box Diagrams, 2017 Mitsubishi Lancer 4WD Fuse Box Diagrams, Mitsubishi Lancer Passenger and Engine Fuse Box Diagram, Mira Honesty ERD Bar Valve and Fittings User Manual, Support local SD Card storage ( Max.128G ), Press and hold the RESET for 5 seconds with pin to reset the device(Camera will return to factory default settings), 1-25fps adaptive frame rate of network transmission, -4 F 131 F (-20C 55C ) humidity 90% or less (non-condensing), Red light solids on the device or network are abnormal, Blinking red light: awaiting WiFi connecting, Blue light solids on camera running correctly, Blinking blue light: currently connecting, MAKE SURE YOUR PHONE IS CONNECTED TO A 2.4GHZ WIFI NETWORK, FOLLOW THE IN-APP INSTRUCTION TO PAIR THE CAMERA, Wait until the LED indicator is flashing rapidly, which means the camera is ready for pairing, Enter the WiFi Password to generate a QR code that carries your WiFi information, Use the camera to scan the QR code on the phone ( keep the camera 6-8 inches away from the phone), Press I Heard a Prompt after the camera receives the QR code and beeps.The camera will start pairing, When connecting, you should make sure your router, mobile phone, and camera are as close as possible, Wait until the camera is connected online, Customize the camera name to differentiate cameras in different locations and finish and paring process, If the pairing is not successful, press the Reset button for 5 seconds until you hear a beep and start again. The camera is no longer working. "LaView App provide you a brand new experience of your LaView Wireless IP cameras as well as other smart home intergration! Discount Two-Way Radio555 W Victoria St, Compton, California 90220Coordinate: 33.86856, -118.23113Phone: (877) 660-2298 (www.discounttwo-wayradio.com), 3. 
PRODUCT WARRANTY CARDYour LaView product is by a 1-year warranty from the purchase date. Because I'm guessing they have something in their cameras that make them like a one use type of deal. The replacement has never been sent. I recommend 500% that is - review for the 2 LaView WiFi cameras for like $40 for the pair! Connect your LaView IP Camera to the Internet2. Im using a pair of the (LV-PWR3) R3 PT Pan-Tilt WiFi cameras. We are on our way to fix it. You will not regret buy these cameras. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. We can leave and know that things will be ok. To view what triggered the alert you have to look at the time stamp on the alert. I reset them, didn't work, I deleted the cameras off the app to start over, didn't work. The company has finally responded to me and refunded my money and cancelled my account. BBB is here to help. Warning to all potential purchasers: DO NOT BUY THIS BRAND. Company is billing me for service that was cancelled In the beginning of September, I had issues with my camera. So I placed an order for a set of Laview cameras back in July 2021, they was working OK for a couple months. LearnMore, English, Arabic, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Burmese, Croatian, Czech, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Greek, Hausa, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Javanese, Kashmiri, Kazakh, Kinyarwanda, Korean, Laotian, Latvian, Lithuanian, Macedonian, Malay, Marathi, Mongolian, Nepali, Norwegian Bokml, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese. As far as the app its just as amazing you can control EVERYTHING from your phone and you can have multiple people on the account, you and your spouse can spy on the kids anytime I love the product and the app and recommend both to EVERYONE! You can scrub through the local recording with ease. Well guide you through the process. So I contacted Amazon, which is where I purchased them from, they said I would have to contact LaView. It is perfect for home,office,business and all! They replied to my request for return. I want this charge refunded as they are not providing with me any services and have no intention too. Then they close out my ticket for addressing the issue. I left all my info but never got a return call. Then when you click on it, it doesnt take you to playback that section of the local recording. AutoSounds Car Stereo1024 De La Vina St, Santa Barbara, California 93101Coordinate: 34.42013, -119.70478Phone: (805) 962-6111 (sbautosounds.com), 6. inCarBite2630 Strozier Ave, El Monte, California 91733Coordinate: 34.06004, -118.04949Phone: 85226356877 (www.inCarBiteStore.com). I have attempted to contact the company several times, but the last communication from Laview was on 4/24/2020. Copyright 2022 Apple Inc. All rights reserved. I comes with a 2 year warranty on entire system against malfunctions. I keep coming back to add more but the NIGHT VIEW is soooo clear too I was impressed at how good you could see each room in the dark! Best Regards, LaView Support Team. Or check the FAQ section for more troubleshooting steps, Ensure the camera is placed as close to the router as possbile, Ensure camera is powered on and the indicator is blinking rapidly before scanning the QR code, Ensure you are using the correct APP ( LaView), Ensure the camera is scanning the QR code on the phone in the correct way, If the above steps doesnt help, reset the camera and start pairing again, Check if WIFI password or router is changed. What can be done to get them to service this issue. If so please reset the camera, Ensure the phone has decent network bandwidth, To turn on or off motion detection and Human detection setting, go to the camera menu and click on Detection Alarm Settings, LaView camera uses the advance 3D Al Humanoid Analysis technogy that only send notifications when a human is detected, Ensure your phone notification setting is enabled for LaView APP, Ensure the Human Al detection filter is enabled, If the camera is placed at a location with large traffic, we recommand to relocate it to a place with less traffic to receive less alerts, Objects with human body shape such as stuffed toys may be detected as human and trigger the alerts, remove those if they constantly show up in the camera, The camera is equipped with 1080p Full HD lens and sensor to produce superior image, however the image quality may be affected by the lighting condition, Ensure the camera is NOT facing to envirinmoent with poor Lighting condition or with extremae high contrast. I cannot use my mobile version of the software. The camera is equiped with Infred LED technology to capture black and white night vision image in detail at night However, the night vision image quality may be affected by the following factor: There are high contrast light sources such as car headlight pointing to the camera. So I contacted them in regards to this issue via email on there website. These limits are designed to provide reasonable protection against harmful interference in a residential installation.This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. (The consumer indicated he/she DID NOT accept the response from the business.) LaView Security is located at: 18738 San Jose Ave., City of Industry, California 91748. WHAT CAN I DO IF I RECEIVE TOO MANY NOTIFICATIONS? I am now stuck with a $***** video surveillance system that is useless. I'm interested in safety not buying product. The layout is intuitive and easy to use. Developers can show information here about how their app collects and uses your data. Then they stopped replying to my request for help. It just takes you to the live view. The app is perfect other than that. Every 18th of the month I am billed ***** three times and I tried to contact Laview via email, chat, ticketing system, phone calls and NOBODY answered Every 18th of the month I am billed ***** three times and I tried to contact Laview via email, chat, ticketing system, phone calls and NOBODY answered. Its inconvenient and Id like to be able to click on the alert and it automatically take me to the corresponding local footage. I want to like it, but I can't. You could even have a yellow marker in the playback scrub bar to mark where an alert occurred. For more information, see the developers privacy policy. I want them to send the replacement doorbell camera. I want to gradually fade through colors to match the changing colors of sunrise & sunset. We tried to reach you out with our new official email address and much appreciated for your prompt reply, that did mean a world to us. I am not requesting a refund, I just want to have the camera replaced. They charge a 39.99 fee for this product. I know my son is ok and even when hes in his room doing his homework and I can just let him know dinner is ready. I would also like my payment information to be taken off of auto draft, because there are no services provided. Wish you the best. Compare and book now! Product Issues Customer Service Issues Ethics Issues They charge a 39.99 fee for this product. i will have more info upon request, such as documentation and emails. After significant difficulty the system was made workable. Operation is subject to the following two conditions: The manufacturer is not responsible for any radio or tv interference caused by unauthorized modifications or change to this equipment. Contact Name and Title: LaView Support Contact Email: *******@laviewvip.com Dear ******, Greetings from LaView Support Team. I asked the question again because that's not reassuring me that the THIRD set will work. I had contacted customer service to assist me. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. At this point, I just want my money back because they are scammers for having these cameras thats only a 1 time use WITHOUT stating that they are a one time use. For more information on repairs, exchanges, and other policies, please visit wwwlaviewsecurity.com.Please send all inquiries through the Contact Form on our website, or email us at [emailprotected]. I have left several messages with no returns of my calls. Reference number 92192 was assigned to my case. which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. WHAT CAN I DO IF I CANNOT RECEIVE NOTIFICATIONS? https://images.tuyacn.com/smart/app/package/ay1568058334015AaUhJ/privacyUrl_1574828974163.html. The developer, LaView Eagle-Eye Technology Inc, indicated that the apps privacy practices may include handling of data as described below. Their tech support people asked me to try a few things for trouble shooting. They said they need even more time for processing Hello *******, Greetings from LaView Support Team. Pros- very quick to live feed if you have svc. The door bell camera model is: ONE Halo 3MP 2K HD Smart Video IP Doorbell Camera WiFi 5GHz, 180 Vertical FOV, IP65, Starlight Color Night Vision, PIR Thermal Detection, 8-24VAC - 2nd Generation The email chain is attached. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Customer Reviews are not used in the calculation of BBB Rating, of those, 4 complaints were closed in last 12 months. I was billed for service on 9/11/20, but since I didn't get final E-mail until 9/15/20, i did not say anything. It was okay until the Amazon ads started. Minor bug fixes and overall improvement.Should you have any questions about using LaView products, please contact us at info@laviewusa.com or Live Chat with us in the LaView App. We've gone through the tickets you submit in our system and found out you've requested a cancellation for the 'Drive Subscription'. BBB Business Profiles may not be reproduced for sales or promotional purposes. The live view comes up fast and I havent had any connection issues yet. I had a monthly fee for cloud recording of the camera. As of 8/27/2020 no replacement has been sent. Combined with the present lack of success to contact the company the technical support received early during my ownership was pathetic, condescending, and often incorrect. We would very much like to help but I am afraid this is all we can do for you. If you never receive the refund, please check with the bank of your credit card, the credit card number ended up with ****. However, there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception, which can be determined by tuming the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to. The communication is only via email that seems to back and forth with no results in addressing this issue. Home LaView LaView F1 Indoor Security Camera User Manual, For step-by-step Mobile APP set up instructions, please read the Quick Start Guide included in the package or check out our Youtube tutorials. Then sent an email saying the ticket had been idle for 4 days and would be closed I tried two more times submitting a request for warranty return. Purchased the system directly from LaView in June of 2019. This is great! I think the ONLY thing that is even semi bad is the sound quality but even thats pretty good for the price.. the view is pretty great and the fact you get 2 cameras and you can move them up and down and in a 360 circle using your phone is PERFECT! A minimum of 2MBps is required to stream each 1080p camera. Then most of the system settings needed to be confirmed or reset. Best Regards, LaView Support Team. We'd love to hear from you. This time, I get emails back and forth about they can send me out another set and another option I can't remember, but I asked them how am I to know that the THIRD set won't do the SAME THING AGAIN. Veracity Racing Data5505 Linne Rd, Paso Robles, California 93446Coordinate: 35.5964373358, -120.597825735Phone: (805) 238-1699 (veracitydata.com), 4. BBB Business Profiles are subject to change at any time. Comment document.getElementById("comment").setAttribute("id","a066a46702249f2c5d06cfa0690eda67");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. RF warning statement:To maintain compliance with FCCs RF exposure guidelines, this equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.which can be dewmiined by tuning the equipment off and art the user is encouraged to by to correct the if liefutlitt by one or more of the following measures: Reonent or relocate the recSing antenna Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that towhich the receiver is corrected Consult the dealer or an experienced afroR, technician for helixRF warning statementTo maintain opmplianoe with KCs RF exposure guidelines,this equipmentshould be installed and operated with a minimtrn distance of 20 on between the radiator and your body, TEL: 626-566-7550 Monday-Friday Hours: 9:00AM-6:00PM PSTEmail: [emailprotected]Our professional techinicians are commited to reply all your requests within 24 hours If you purchased from Amazon, you can also contact our professional customer service team in your Amazon account. R3 INDOOR SECURITY CAMERA USER MANUAL Power DC 5V 10% Status light Red light solids on the device, Arlo Go Mobile HD Security Camera User Manual - Optimized PDF Arlo Go Mobile HD Security Camera User, 4G Smart Security Camera User Manual (Version: V1.0) Welcome home This guide will assist you to get a. I am trying to get back into the system and it is asking for an ADMIN password, which I do not have and the one on their website support does NOT work. You can try to dialing this number: (626) 898-4988 - or find more information on their website: 18738 San Jose Ave., City of Industry, California 91748. I am satisfied I at least got something instead of nothing. No amount of rebooting or resetting the base unit or internet router could avoid the new password. Please tell us if there is anything we can help with. You can schedule times that local recording and motion alerts are active. I want to get reimbursed all the money that has been debited from my account from beginning of the year ************** months and LaView to STOP debiting money from my account. My wife doesn't like it. Worst if it's raining. LaView video surveillance system bought several years ago. Still, I could not get the camera to function. Obtain contact information and technical support. Why cant you create a scene that changes the light color? On 10/11/20, I was again billed for service that I had cancelled. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I was told on 4/13/2020 that my doorbell camera was defective and would be replaced. We can surely help you find the best one according to your needs. In fact, never, for the entire time I owned the system not one email support request out of many has been answered. I haven't received a email back since. They kept going offline and online, couldn't always get a live view. I want to love this Wake-Up Sunrise Clock but Im leaning towards returning it simply because of this epic failure of an app. ComplaintsComplaints for LaView Eagle-Eye TechnologySecurity CamerasView Business profile. My camera quit working on 9/11. If the network does not meet this requirement, the Live view stream will be downgraded to SD automatically. Monney Car-Audio165B Constitution Dr., Menlo Park, California 94025Coordinate: 37.48452, -122.17347Phone: (650) 299-9991 (www.monney.com), 2. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We can surely help you find the best one according to your needs. As a matter of policy, BBB does not endorse any product, service or business. 1. International Association of Better Business Bureaus. The software says incorrect camera password. I tried to contact customer service and attached E-Mail from their company about the cancellation of my service but never received a reply. Monitor your camera remotely.4. I would also like my payment information to be taken off of auto draft, because there are no services provided. Ensure it is NOT facing directly to bright lighting sourcess such as sun light, Ensure your phone and your router has enough bandwidth to stream HD video. Your email address will not be published. I have tried to call their customer service to speak with someone in technical support over and over again. In these times with the digital age you need the help of having another eye around your home. If that's possible, would you please give us a contact number with convenient time of yours so that we could better explain this. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. this device must accept any interference received, including interference that may cause undesired operation. The camera is no longer working. Even with low detection I still get human alerts all night long. They would give me an initial reply, then ignore me, close that ticket. Many calls to Technical Support were required, and included many hours of frustration and grief. I have left several messages with no returns of my calls. Love these. Shall keep you updated on this case ASAP and please mind the email box for follow-up. This case can be closed. LaView sent me two other model surveillance cameras to replace the one I had been trying to have them replace. No effort on my part to correct the problem has been successful. The seconds it takes to skip through ads is more than enough time for someone to cause irreversible damage to property or harm someone. A refund will absolutely be an available solution after we figure the case out and we will try using the minimum time reuqired to process it. Etc. Ultimately the human detection alert when there's no human is highly annoying all the time, especially at night. After one week wait time no response has been received from the messages. It is not possible to make contact with the company. Once they are offline, or you reset them, or delete them off the app to start over like anything else, it won't let you connect them again. If you live alone or with a family. I have tried to call their customer service to speak with someone in technical support over and over again. Easy to install. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I love how you can set it to notify movement and sounds it detects and its even cooler that you can set the movement detector to humans only so that if your dog walks by it does not wake you up or disturb you! December 3rd 2020 I submitted a request for RMA to return camera LV-PWXXXXX, on the LaView Security web site.Ticket number they assigned to original RMA request was #XXXXXX. ***** *******. Your renewal order for 2021 has been disputed on March 14th from our end, and the money has been deducted from our bank. I have been trying numerous times to contact the Technical Support agents for this company. A visit to the base unit revealed that a new password was required. Acesss your camera from anywhere in the world3. Eventually a new password was entered, by trial and error and contrary to posted instructions. The email address for your registered account has been well-received and we are about the double check it and locate the order from our back-end system right away. So they contacted me back via email. My only gripe is that the alerts page only shows you a screenshot and time. And our technicians would be glad to assist you. 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He loves the fact that hes safe when Im just down the hall or down the street. That was a week ago, I sent another email 2 days ago trying to get a response, I got nothing. We are terribly sorry about any troubles and misunderstandings that had brought to you and we are now trying our best to help you out. This worked for another few months then suddenly the entire system stopped being accessible online. on LaView F1 Indoor Security Camera User Manual, LaView R3 Indoor Security Camera User Manual, wansview W4 Outdoor Security Camera User Guide, Arlo Go Mobile HD Security Camera User Manual, 4G Smart Security Camera User Manual JH021, AJAX 8706 KeyPad Wireless Touch Keyboard User Manual, Meizhou Hongfeng Arts Crafts 266285 BJ 57IN Snowman With Snowflakes Instruction Manual, AJAX 7661 StreetSiren Wireless Outdoor Siren User Manual, AJAX 17938 12V PSU for Hub/Hub Plus/ReX Power Supply Unit User Manual, AJAX 10306 Transmitter Wired to Wireless Detector Converter User Manual, ZERFUN G8 Pro Wireless Microphone System User Manual, Airrex Infrared Heater AH-200/300/800 User Manual, 2017 Toyota Camry Hybrid LE Fuse Box Diagrams, 2017 Mitsubishi Lancer 4WD Fuse Box Diagrams, Mitsubishi Lancer Passenger and Engine Fuse Box Diagram, Mira Honesty ERD Bar Valve and Fittings User Manual, Support local SD Card storage ( Max.128G ), Press and hold the RESET for 5 seconds with pin to reset the device(Camera will return to factory default settings), 1-25fps adaptive frame rate of network transmission, -4 F 131 F (-20C 55C ) humidity 90% or less (non-condensing), Red light solids on the device or network are abnormal, Blinking red light: awaiting WiFi connecting, Blue light solids on camera running correctly, Blinking blue light: currently connecting, MAKE SURE YOUR PHONE IS CONNECTED TO A 2.4GHZ WIFI NETWORK, FOLLOW THE IN-APP INSTRUCTION TO PAIR THE CAMERA, Wait until the LED indicator is flashing rapidly, which means the camera is ready for pairing, Enter the WiFi Password to generate a QR code that carries your WiFi information, Use the camera to scan the QR code on the phone ( keep the camera 6-8 inches away from the phone), Press I Heard a Prompt after the camera receives the QR code and beeps.The camera will start pairing, When connecting, you should make sure your router, mobile phone, and camera are as close as possible, Wait until the camera is connected online, Customize the camera name to differentiate cameras in different locations and finish and paring process, If the pairing is not successful, press the Reset button for 5 seconds until you hear a beep and start again. The camera is no longer working. "LaView App provide you a brand new experience of your LaView Wireless IP cameras as well as other smart home intergration! Discount Two-Way Radio555 W Victoria St, Compton, California 90220Coordinate: 33.86856, -118.23113Phone: (877) 660-2298 (www.discounttwo-wayradio.com), 3. PRODUCT WARRANTY CARDYour LaView product is by a 1-year warranty from the purchase date. Because I'm guessing they have something in their cameras that make them like a one use type of deal. The replacement has never been sent. I recommend 500% that is - review for the 2 LaView WiFi cameras for like $40 for the pair! Connect your LaView IP Camera to the Internet2. Im using a pair of the (LV-PWR3) R3 PT Pan-Tilt WiFi cameras. We are on our way to fix it. You will not regret buy these cameras. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. We can leave and know that things will be ok. To view what triggered the alert you have to look at the time stamp on the alert. I reset them, didn't work, I deleted the cameras off the app to start over, didn't work. The company has finally responded to me and refunded my money and cancelled my account. BBB is here to help. Warning to all potential purchasers: DO NOT BUY THIS BRAND. Company is billing me for service that was cancelled In the beginning of September, I had issues with my camera. So I placed an order for a set of Laview cameras back in July 2021, they was working OK for a couple months. LearnMore, English, Arabic, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Burmese, Croatian, Czech, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Greek, Hausa, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Javanese, Kashmiri, Kazakh, Kinyarwanda, Korean, Laotian, Latvian, Lithuanian, Macedonian, Malay, Marathi, Mongolian, Nepali, Norwegian Bokml, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese. As far as the app its just as amazing you can control EVERYTHING from your phone and you can have multiple people on the account, you and your spouse can spy on the kids anytime I love the product and the app and recommend both to EVERYONE! You can scrub through the local recording with ease. Well guide you through the process. So I contacted Amazon, which is where I purchased them from, they said I would have to contact LaView. It is perfect for home,office,business and all! They replied to my request for return. I want this charge refunded as they are not providing with me any services and have no intention too. Then they close out my ticket for addressing the issue. I left all my info but never got a return call. Then when you click on it, it doesnt take you to playback that section of the local recording. AutoSounds Car Stereo1024 De La Vina St, Santa Barbara, California 93101Coordinate: 34.42013, -119.70478Phone: (805) 962-6111 (sbautosounds.com), 6. inCarBite2630 Strozier Ave, El Monte, California 91733Coordinate: 34.06004, -118.04949Phone: 85226356877 (www.inCarBiteStore.com). I have attempted to contact the company several times, but the last communication from Laview was on 4/24/2020. Copyright 2022 Apple Inc. All rights reserved. I comes with a 2 year warranty on entire system against malfunctions. I keep coming back to add more but the NIGHT VIEW is soooo clear too I was impressed at how good you could see each room in the dark! Best Regards, LaView Support Team. Or check the FAQ section for more troubleshooting steps, Ensure the camera is placed as close to the router as possbile, Ensure camera is powered on and the indicator is blinking rapidly before scanning the QR code, Ensure you are using the correct APP ( LaView), Ensure the camera is scanning the QR code on the phone in the correct way, If the above steps doesnt help, reset the camera and start pairing again, Check if WIFI password or router is changed. What can be done to get them to service this issue. If so please reset the camera, Ensure the phone has decent network bandwidth, To turn on or off motion detection and Human detection setting, go to the camera menu and click on Detection Alarm Settings, LaView camera uses the advance 3D Al Humanoid Analysis technogy that only send notifications when a human is detected, Ensure your phone notification setting is enabled for LaView APP, Ensure the Human Al detection filter is enabled, If the camera is placed at a location with large traffic, we recommand to relocate it to a place with less traffic to receive less alerts, Objects with human body shape such as stuffed toys may be detected as human and trigger the alerts, remove those if they constantly show up in the camera, The camera is equipped with 1080p Full HD lens and sensor to produce superior image, however the image quality may be affected by the lighting condition, Ensure the camera is NOT facing to envirinmoent with poor Lighting condition or with extremae high contrast. I cannot use my mobile version of the software. The camera is equiped with Infred LED technology to capture black and white night vision image in detail at night However, the night vision image quality may be affected by the following factor: There are high contrast light sources such as car headlight pointing to the camera. So I contacted them in regards to this issue via email on there website. These limits are designed to provide reasonable protection against harmful interference in a residential installation.This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. (The consumer indicated he/she DID NOT accept the response from the business.) LaView Security is located at: 18738 San Jose Ave., City of Industry, California 91748. WHAT CAN I DO IF I RECEIVE TOO MANY NOTIFICATIONS? I am now stuck with a $***** video surveillance system that is useless. I'm interested in safety not buying product. The layout is intuitive and easy to use. Developers can show information here about how their app collects and uses your data. Then they stopped replying to my request for help. It just takes you to the live view. The app is perfect other than that. Every 18th of the month I am billed ***** three times and I tried to contact Laview via email, chat, ticketing system, phone calls and NOBODY answered Every 18th of the month I am billed ***** three times and I tried to contact Laview via email, chat, ticketing system, phone calls and NOBODY answered. Its inconvenient and Id like to be able to click on the alert and it automatically take me to the corresponding local footage. I want to like it, but I can't. You could even have a yellow marker in the playback scrub bar to mark where an alert occurred. For more information, see the developers privacy policy. I want them to send the replacement doorbell camera. I want to gradually fade through colors to match the changing colors of sunrise & sunset. We tried to reach you out with our new official email address and much appreciated for your prompt reply, that did mean a world to us. I am not requesting a refund, I just want to have the camera replaced. They charge a 39.99 fee for this product. I know my son is ok and even when hes in his room doing his homework and I can just let him know dinner is ready. I would also like my payment information to be taken off of auto draft, because there are no services provided. Wish you the best. Compare and book now! Product Issues Customer Service Issues Ethics Issues They charge a 39.99 fee for this product. i will have more info upon request, such as documentation and emails. After significant difficulty the system was made workable. Operation is subject to the following two conditions: The manufacturer is not responsible for any radio or tv interference caused by unauthorized modifications or change to this equipment. Contact Name and Title: LaView Support Contact Email: *******@laviewvip.com Dear ******, Greetings from LaView Support Team. I asked the question again because that's not reassuring me that the THIRD set will work. I had contacted customer service to assist me. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. At this point, I just want my money back because they are scammers for having these cameras thats only a 1 time use WITHOUT stating that they are a one time use. For more information on repairs, exchanges, and other policies, please visit wwwlaviewsecurity.com.Please send all inquiries through the Contact Form on our website, or email us at [emailprotected]. I have left several messages with no returns of my calls. Reference number 92192 was assigned to my case. which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. WHAT CAN I DO IF I CANNOT RECEIVE NOTIFICATIONS? https://images.tuyacn.com/smart/app/package/ay1568058334015AaUhJ/privacyUrl_1574828974163.html. The developer, LaView Eagle-Eye Technology Inc, indicated that the apps privacy practices may include handling of data as described below. Their tech support people asked me to try a few things for trouble shooting. They said they need even more time for processing Hello *******, Greetings from LaView Support Team. Pros- very quick to live feed if you have svc. The door bell camera model is: ONE Halo 3MP 2K HD Smart Video IP Doorbell Camera WiFi 5GHz, 180 Vertical FOV, IP65, Starlight Color Night Vision, PIR Thermal Detection, 8-24VAC - 2nd Generation The email chain is attached. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Customer Reviews are not used in the calculation of BBB Rating, of those, 4 complaints were closed in last 12 months. I was billed for service on 9/11/20, but since I didn't get final E-mail until 9/15/20, i did not say anything. It was okay until the Amazon ads started. Minor bug fixes and overall improvement.Should you have any questions about using LaView products, please contact us at info@laviewusa.com or Live Chat with us in the LaView App. We've gone through the tickets you submit in our system and found out you've requested a cancellation for the 'Drive Subscription'. BBB Business Profiles may not be reproduced for sales or promotional purposes. The live view comes up fast and I havent had any connection issues yet. I had a monthly fee for cloud recording of the camera. As of 8/27/2020 no replacement has been sent. Combined with the present lack of success to contact the company the technical support received early during my ownership was pathetic, condescending, and often incorrect. We would very much like to help but I am afraid this is all we can do for you. If you never receive the refund, please check with the bank of your credit card, the credit card number ended up with ****. However, there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception, which can be determined by tuming the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to. The communication is only via email that seems to back and forth with no results in addressing this issue. Home LaView LaView F1 Indoor Security Camera User Manual, For step-by-step Mobile APP set up instructions, please read the Quick Start Guide included in the package or check out our Youtube tutorials. Then sent an email saying the ticket had been idle for 4 days and would be closed I tried two more times submitting a request for warranty return. Purchased the system directly from LaView in June of 2019. This is great! I think the ONLY thing that is even semi bad is the sound quality but even thats pretty good for the price.. the view is pretty great and the fact you get 2 cameras and you can move them up and down and in a 360 circle using your phone is PERFECT! A minimum of 2MBps is required to stream each 1080p camera. Then most of the system settings needed to be confirmed or reset. Best Regards, LaView Support Team. We'd love to hear from you. This time, I get emails back and forth about they can send me out another set and another option I can't remember, but I asked them how am I to know that the THIRD set won't do the SAME THING AGAIN. Veracity Racing Data5505 Linne Rd, Paso Robles, California 93446Coordinate: 35.5964373358, -120.597825735Phone: (805) 238-1699 (veracitydata.com), 4. BBB Business Profiles are subject to change at any time. Comment document.getElementById("comment").setAttribute("id","a066a46702249f2c5d06cfa0690eda67");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. RF warning statement:To maintain compliance with FCCs RF exposure guidelines, this equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.which can be dewmiined by tuning the equipment off and art the user is encouraged to by to correct the if liefutlitt by one or more of the following measures: Reonent or relocate the recSing antenna Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that towhich the receiver is corrected Consult the dealer or an experienced afroR, technician for helixRF warning statementTo maintain opmplianoe with KCs RF exposure guidelines,this equipmentshould be installed and operated with a minimtrn distance of 20 on between the radiator and your body, TEL: 626-566-7550 Monday-Friday Hours: 9:00AM-6:00PM PSTEmail: [emailprotected]Our professional techinicians are commited to reply all your requests within 24 hours If you purchased from Amazon, you can also contact our professional customer service team in your Amazon account. R3 INDOOR SECURITY CAMERA USER MANUAL Power DC 5V 10% Status light Red light solids on the device, Arlo Go Mobile HD Security Camera User Manual - Optimized PDF Arlo Go Mobile HD Security Camera User, 4G Smart Security Camera User Manual (Version: V1.0) Welcome home This guide will assist you to get a. I am trying to get back into the system and it is asking for an ADMIN password, which I do not have and the one on their website support does NOT work. You can try to dialing this number: (626) 898-4988 - or find more information on their website: 18738 San Jose Ave., City of Industry, California 91748. I am satisfied I at least got something instead of nothing. No amount of rebooting or resetting the base unit or internet router could avoid the new password. Please tell us if there is anything we can help with. You can schedule times that local recording and motion alerts are active. I want to get reimbursed all the money that has been debited from my account from beginning of the year ************** months and LaView to STOP debiting money from my account. My wife doesn't like it. Worst if it's raining. LaView video surveillance system bought several years ago. Still, I could not get the camera to function. Obtain contact information and technical support. Why cant you create a scene that changes the light color? On 10/11/20, I was again billed for service that I had cancelled. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I was told on 4/13/2020 that my doorbell camera was defective and would be replaced. We can surely help you find the best one according to your needs. In fact, never, for the entire time I owned the system not one email support request out of many has been answered. I haven't received a email back since. They kept going offline and online, couldn't always get a live view. I want to love this Wake-Up Sunrise Clock but Im leaning towards returning it simply because of this epic failure of an app. ComplaintsComplaints for LaView Eagle-Eye TechnologySecurity CamerasView Business profile. My camera quit working on 9/11. If the network does not meet this requirement, the Live view stream will be downgraded to SD automatically. Monney Car-Audio165B Constitution Dr., Menlo Park, California 94025Coordinate: 37.48452, -122.17347Phone: (650) 299-9991 (www.monney.com), 2. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We can surely help you find the best one according to your needs. As a matter of policy, BBB does not endorse any product, service or business. 1. International Association of Better Business Bureaus. The software says incorrect camera password. I tried to contact customer service and attached E-Mail from their company about the cancellation of my service but never received a reply. Monitor your camera remotely.4. I would also like my payment information to be taken off of auto draft, because there are no services provided. Ensure it is NOT facing directly to bright lighting sourcess such as sun light, Ensure your phone and your router has enough bandwidth to stream HD video. Your email address will not be published. I have tried to call their customer service to speak with someone in technical support over and over again. In these times with the digital age you need the help of having another eye around your home. If that's possible, would you please give us a contact number with convenient time of yours so that we could better explain this. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. this device must accept any interference received, including interference that may cause undesired operation. The camera is no longer working. Even with low detection I still get human alerts all night long. They would give me an initial reply, then ignore me, close that ticket. Many calls to Technical Support were required, and included many hours of frustration and grief. I have left several messages with no returns of my calls. Love these. Shall keep you updated on this case ASAP and please mind the email box for follow-up. This case can be closed. LaView sent me two other model surveillance cameras to replace the one I had been trying to have them replace. No effort on my part to correct the problem has been successful. The seconds it takes to skip through ads is more than enough time for someone to cause irreversible damage to property or harm someone. A refund will absolutely be an available solution after we figure the case out and we will try using the minimum time reuqired to process it. Etc. Ultimately the human detection alert when there's no human is highly annoying all the time, especially at night. After one week wait time no response has been received from the messages. It is not possible to make contact with the company. Once they are offline, or you reset them, or delete them off the app to start over like anything else, it won't let you connect them again. If you live alone or with a family. I have tried to call their customer service to speak with someone in technical support over and over again. Easy to install. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I love how you can set it to notify movement and sounds it detects and its even cooler that you can set the movement detector to humans only so that if your dog walks by it does not wake you up or disturb you! December 3rd 2020 I submitted a request for RMA to return camera LV-PWXXXXX, on the LaView Security web site.Ticket number they assigned to original RMA request was #XXXXXX. ***** *******. Your renewal order for 2021 has been disputed on March 14th from our end, and the money has been deducted from our bank. I have been trying numerous times to contact the Technical Support agents for this company. A visit to the base unit revealed that a new password was required. Acesss your camera from anywhere in the world3. Eventually a new password was entered, by trial and error and contrary to posted instructions. The email address for your registered account has been well-received and we are about the double check it and locate the order from our back-end system right away. So they contacted me back via email. My only gripe is that the alerts page only shows you a screenshot and time. And our technicians would be glad to assist you. 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