Charge the battery. Sometimes, things don't work out as planned. The shutter should lower on its own (do not hold down the button). Run the above tests before you conclude that your Somfy Motor is defective. Press the individual transmitter PROG of the motor for3 seconds=> the motor turns in one direction and then in the other. (The screw heads must be embedded in the bore of the tube). With, Your email address will not be published. 
3. When the shutter is at mid height, pressthe STOP buttonand hold it down until the motor turns back and forth (approximately 5seconds). Ensure motor lead and battery lead connections are tight and secure. Disconnect the solar panel from the motor. If no lights light up, you will need to replace the CR2430 battery in your remote, you will need a screwdriver to open the control. Reconnect the battery to the motor.
Check the link between tube an adaptation. Dayton, NJ 08810 USA Setting lower end limits : press the down button on the control point to lower the motorised product to the lower end limit and turn the corresponding setting screw to set the required lower end limit. Consult our manuals and wiring diagrams dedicated page, Consult our UL declaration dedicated page, Consult our warranty service after the sale dedicated page, Review the motors label for all identification information, Use the online calculator and selection guides to calculate torque. 3. 3. 2. The motor is may be in thermal cut-out: wait for the motor to cool down. Disconnect the battery from the motor for3 seconds. 5. The motor may be in thermal cut-out: wait for the motor to cool. Press the UP and DOWN buttons at the same time until the motor turns back and forth. 7. 1. Solar Power Kit - see PDF Attachment below. 3. 6. The motor turns back and forth. 1. 2. Check the continuity of contact with the safety brake, For T940/T940M/T950/T950M/T960/T960M/T980/T980M, Check that the motor adaptation is correctly fixed on the base ring of the motor by 3 screws at 120 The motor turns back and forth. 
Check that the LED is flashing when you press a button on the remote control. Check if you have to replace also the adapter set, 1. Can I return my motor to the service department or order spare parts? 5. Once the shutter is correctly positioned, press the STOP and UP buttons simultaneously until the shutter starts to move. 2. Press the PROG (programming) button on the new transmitter to be paired (approximately 3 seconds) until the motor turns back and forth. WHAT IS THE DIFFERENCE BETWEEN AUTOSUN 1 AND AUTOSUN 2? The new transmitter is paired. Press the PROG (programming) button on the general remote control for 1 second; the motor turns back and forth to confirm the addition. You can now program the motor. Disconnect the power supply only on the motor concerned for 3 seconds. 3. Which adaptors are available for 50 motors (all T5 and DMI5 motors)? Switch off the power supply to the motor for 2 seconds Note: Be sure to follow the label on the battery tube that displays proper battery direction. 3. The 3-8-3 sequence works with motors with an integrated receiver and power mains voltage. Press thePROG (programming) buttonon the individual transmitter for approximately3secondsuntil the motor turns back and forth once. How to program a transmitter if the originally programmed transmitter on motor is lost, The end limits have been changed from the adjusted positions, The motor does not respond to the control, How to install this product with SD250-350-510. Type the factory code (000000) on the digicode. Other than 10V or 240V models. Which adaptors are available for 89 motors (all T835 and T835M / T940 and T940M / T950 and T950M/ T960 and T960M motors)? Which adaptors are available for 50 motors? 3. Press thePROG (programming) buttonon the transmitter to be removed for 1 second, the motor turns back and forth to confirm the removal. 2. Reconnect the solar panel again. SEMI AUTO HIGH mode, when only the UPPER end limit is set automatically. The external receiver units are reset in a different way. 3.
No. Switch on the power supply : the motor will run briefly in one direction and then in the other 2. Its not a reset where the motors limits will be restored to factory settings. Its important to know your model type in order to use the right sequence. Press the PROG (programming) button on the transmitter to remove for 1 second, the motor turns back and forth to confirm the removal. Press the 3 UP/STOP/DOWN buttonssimultaneouslyuntil the motor turns back and forth for around3seconds. 5. ALL-AUTOMATIC, SEMI-AUTOMATIC LOW, SEMI-AUTOMATIC HIGH and MANUAL Mode. Learn how your comment data is processed. Check the power source connection to check if all blinds or shutters are working.
If you have any questions or are still unsure about how to solve your Somfy Motor troubles, send in an email to [emailprotected]. Technical information / Selection assistance, How to pair a transmitter following a malfunction or loss of the initial transmitter, My motor does not respond to commands from my remote control, My motor stops after a few seconds of operation, My motor does not stay in its lower position, it rises on its own. Autosun 2 battery => no printed circuit board. 8. 3. 4. 4. 8. The limits of the motor are set on the motor itself. 800-227-6639, The brand dedicated to door and window professionals. 5. Only on the motor concerned unplug the power supply 3 seconds The 3-8-3 reset sequence resets specific motors. We are dedicated to making sure our customers have all the information they need to successfully install and operate our motors. Pressthe PROG (programming) buttonuntil the motor turns back and forth. Ensure both battery end caps are on straight and tight. 6. The motor turns back and forth. 8. 3. Click hereto see how to replace the battery When that happens during the programming sequence of, When you get a new Somfy motor, it will be in the factory settings. 4. Required fields are marked *. No power supply: check the wiring, power supply and fuses Finally reconnect the power supply. The shutter should rise on its own (do not hold down the button). Disconnect the battery again from the motor for3 seconds. Which adaptors are available for 40 motors (All T3 and T5 Motors)? Disengage the motor using the handle provided or using the declenching unit. Briefly press the digicodeSETkey. 5. Adjust the end limit position using the UP and DOWN buttons. If you don't have a known working power source to substitute, check the following: STEP 1: Check the battery in the control(s). Press thePROG (programming) buttonon the general remote control for 1 second; the motor turns back and forth to confirm the addition. Press thePROG (programming) buttonon the control until the motor turns back and forth. The new position is saved. See the steps here to pair the control and the shade.
The motor turns back and forth. After charging, the battery should have a voltage of around 13volts. When you buy the Somfy Motor, you may want to test it. Enter the factory code 000000 and confirm with the SET key Click here to watch the YOUTUBE tutorial (FR). The 3-8-3 sequence may fail to work due to a couple of problems such as the motor is in the factory setting, lack of power, or the motor is defective. Press thePROG (programming) buttonfor approximately10secondsuntil the motor turns back and forth twice within a few seconds. Reconnect the battery to the motor for8 seconds. If the shade doesn't operate when you press and release the program/operation button, the most common cause is a power issue. As with all electronics, the Somfy Motor needs power to run. Your remote control is re-pairedand the others no longer control the motor. 5050593A-Digicode SAHz. There are different ways of resetting your Somfy Motor; with the 3-8-3 sequence being the most common reset sequence method. Sorry we couldn't be helpful. Switch on the power supply to the motor for 7 seconds Disconnect the battery from the motor. 3. This site uses Akismet to reduce spam. 2. Disconnect the solar panel from the motor. Check the installation compensation Watch video End-limit switch settings, 1. Check the rotation direction using the UP and DOWN buttons; if the direction is reversed, pressthe STOP buttonuntil the motor turns back and forth. Modified on: Wed, 30 Sep, 2020 at 1:39 PM. 2. Switch off the power supply to the motor for 2 seconds Adjust end limit : 5. Setting lower end limits : press the DOWN button on the control point to lower the motorised product to the lower end limit and turn the corresponding setting screw to set the required lower end limit. 1. Adaptor sets for Grills and Metal Shutters. This is the most common issue that prevents a reset. Check that there are no problems (slats that stick, for example) 4.
Open the radio keypad with the key provided Discover the 4 different ways to adjust your engine from the Electronic radio engine range depending on your installation. 1. 1. HOW TO INSTALL A ROLLING SHUTTER EQUIPPED WITH AUTOSUN, HOW TO PAIR A TRANSMITTER FOLLOWING A MALFUNCTION OR LOSS OF THE INITIAL TRANSMITTER, HOW TO PROGRAM THE MOTOR IN FULLY AUTOMATIC MODE, HOW TO PROGRAM THE MOTOR IN SEMI AUTO LOW MODE, HOW TO PROGRAM THE MOTOR IN SEMI AUTO HIGH MODE, HOW TO REVERSE THE ROTATION DIRECTION WHEN THE MOTOR IS ALREADY PROGRAMMED, HOW TO SAVE OR REMOVE AN INTERMEDIATE POSITION (PI), HOW TO CANCEL PROGRAMMING AND RETURN TO FACTORY SETTINGS (MOTOR RESET), HOW TO BRING THE MOTOR RADIO OUT OF STANDBY, MY REMOTE CONTROLS DO NOT CORRECTLY CONTROL MY SHUTTERS AFTER I ADD A GENERAL REMOTE CONTROL, THE MOTOR ASCENDS AFTER REACHING THE LOWER END LIMIT. 5. Thus saving you time dealing with technicians or customer service. 4. 4. You have to define the of the tube (60 ou 76), the of the crown (200, 220 ou 240) and the torque. Which adaptors are available for 60 motors? timer Hz 1. This is the most common mistake made when battery tubes are not working. Press the RESET button on the radio keypad for more than 1 second (behind the keyboard) 3. Your new remote control is paired with the motor. The last problem could be that the motor is defective and needs replacement. Minimum 3hrs. There are instances when you need to reset your Somfy Motor. Watch video Identify the setting wheels 6. Check the mains voltage. Reconnect the power supply for 8 seconds. During the flashing press one channel ( 1 of the 2 large buttons ) until the motor turns in one direction and then in the other. Check the wiring between the motor and the direct control 2. The motor has difficulty moving the shutter up, The rolling shutter doesn't hold its upper end position, The motor no longer stops at its limit switch, Technical information / selection assistance, The motor has lost the adjustment of its limit switches. 3. The shutter should lower on its own (do not hold down the button). Press thePROG (programming) buttonon the new transmitter to be paired (approximately 3seconds) until the motor turns back and forth once. Check the installation compensation, 1.
3. When the shutter is at mid height, pressthe STOP buttonand hold it down until the motor turns back and forth (approximately 5seconds). Ensure motor lead and battery lead connections are tight and secure. Disconnect the solar panel from the motor. If no lights light up, you will need to replace the CR2430 battery in your remote, you will need a screwdriver to open the control. Reconnect the battery to the motor.
Check the link between tube an adaptation. Dayton, NJ 08810 USA Setting lower end limits : press the down button on the control point to lower the motorised product to the lower end limit and turn the corresponding setting screw to set the required lower end limit. Consult our manuals and wiring diagrams dedicated page, Consult our UL declaration dedicated page, Consult our warranty service after the sale dedicated page, Review the motors label for all identification information, Use the online calculator and selection guides to calculate torque. 3. 3. 2. The motor is may be in thermal cut-out: wait for the motor to cool down. Disconnect the battery from the motor for3 seconds. 5. The motor may be in thermal cut-out: wait for the motor to cool. Press the UP and DOWN buttons at the same time until the motor turns back and forth. 7. 1. Solar Power Kit - see PDF Attachment below. 3. 6. The motor turns back and forth. 1. 2. Check the continuity of contact with the safety brake, For T940/T940M/T950/T950M/T960/T960M/T980/T980M, Check that the motor adaptation is correctly fixed on the base ring of the motor by 3 screws at 120 The motor turns back and forth. Check that the LED is flashing when you press a button on the remote control. Check if you have to replace also the adapter set, 1. Can I return my motor to the service department or order spare parts? 5. Once the shutter is correctly positioned, press the STOP and UP buttons simultaneously until the shutter starts to move. 2. Press the PROG (programming) button on the new transmitter to be paired (approximately 3 seconds) until the motor turns back and forth. WHAT IS THE DIFFERENCE BETWEEN AUTOSUN 1 AND AUTOSUN 2? The new transmitter is paired. Press the PROG (programming) button on the general remote control for 1 second; the motor turns back and forth to confirm the addition. You can now program the motor. Disconnect the power supply only on the motor concerned for 3 seconds. 3. Which adaptors are available for 50 motors (all T5 and DMI5 motors)? Switch off the power supply to the motor for 2 seconds Note: Be sure to follow the label on the battery tube that displays proper battery direction. 3. The 3-8-3 sequence works with motors with an integrated receiver and power mains voltage. Press thePROG (programming) buttonon the individual transmitter for approximately3secondsuntil the motor turns back and forth once. How to program a transmitter if the originally programmed transmitter on motor is lost, The end limits have been changed from the adjusted positions, The motor does not respond to the control, How to install this product with SD250-350-510. Type the factory code (000000) on the digicode. Other than 10V or 240V models. Which adaptors are available for 89 motors (all T835 and T835M / T940 and T940M / T950 and T950M/ T960 and T960M motors)? Which adaptors are available for 50 motors? 3. Press thePROG (programming) buttonon the transmitter to be removed for 1 second, the motor turns back and forth to confirm the removal. 2. Reconnect the solar panel again. SEMI AUTO HIGH mode, when only the UPPER end limit is set automatically. The external receiver units are reset in a different way. 3. No. Switch on the power supply : the motor will run briefly in one direction and then in the other 2. Its not a reset where the motors limits will be restored to factory settings. Its important to know your model type in order to use the right sequence. Press the PROG (programming) button on the transmitter to remove for 1 second, the motor turns back and forth to confirm the removal. Press the 3 UP/STOP/DOWN buttonssimultaneouslyuntil the motor turns back and forth for around3seconds. 5. ALL-AUTOMATIC, SEMI-AUTOMATIC LOW, SEMI-AUTOMATIC HIGH and MANUAL Mode. Learn how your comment data is processed. Check the power source connection to check if all blinds or shutters are working.
If you have any questions or are still unsure about how to solve your Somfy Motor troubles, send in an email to [emailprotected]. Technical information / Selection assistance, How to pair a transmitter following a malfunction or loss of the initial transmitter, My motor does not respond to commands from my remote control, My motor stops after a few seconds of operation, My motor does not stay in its lower position, it rises on its own. Autosun 2 battery => no printed circuit board. 8. 3. 4. 4. 8. The limits of the motor are set on the motor itself. 800-227-6639, The brand dedicated to door and window professionals. 5. Only on the motor concerned unplug the power supply 3 seconds The 3-8-3 reset sequence resets specific motors. We are dedicated to making sure our customers have all the information they need to successfully install and operate our motors. Pressthe PROG (programming) buttonuntil the motor turns back and forth. Ensure both battery end caps are on straight and tight. 6. The motor turns back and forth. 8. 3. Click hereto see how to replace the battery When that happens during the programming sequence of, When you get a new Somfy motor, it will be in the factory settings. 4. Required fields are marked *. No power supply: check the wiring, power supply and fuses Finally reconnect the power supply. The shutter should rise on its own (do not hold down the button). Disconnect the battery again from the motor for3 seconds. Which adaptors are available for 40 motors (All T3 and T5 Motors)? Disengage the motor using the handle provided or using the declenching unit. Briefly press the digicodeSETkey. 5. Adjust the end limit position using the UP and DOWN buttons. If you don't have a known working power source to substitute, check the following: STEP 1: Check the battery in the control(s). Press thePROG (programming) buttonon the general remote control for 1 second; the motor turns back and forth to confirm the addition. Press thePROG (programming) buttonon the control until the motor turns back and forth. The new position is saved. See the steps here to pair the control and the shade.
The motor turns back and forth. After charging, the battery should have a voltage of around 13volts. When you buy the Somfy Motor, you may want to test it. Enter the factory code 000000 and confirm with the SET key Click here to watch the YOUTUBE tutorial (FR). The 3-8-3 sequence may fail to work due to a couple of problems such as the motor is in the factory setting, lack of power, or the motor is defective. Press thePROG (programming) buttonfor approximately10secondsuntil the motor turns back and forth twice within a few seconds. Reconnect the battery to the motor for8 seconds. If the shade doesn't operate when you press and release the program/operation button, the most common cause is a power issue. As with all electronics, the Somfy Motor needs power to run. Your remote control is re-pairedand the others no longer control the motor. 5050593A-Digicode SAHz. There are different ways of resetting your Somfy Motor; with the 3-8-3 sequence being the most common reset sequence method. Sorry we couldn't be helpful. Switch on the power supply to the motor for 7 seconds Disconnect the battery from the motor. 3. This site uses Akismet to reduce spam. 2. Disconnect the solar panel from the motor. Check the installation compensation Watch video End-limit switch settings, 1. Check the rotation direction using the UP and DOWN buttons; if the direction is reversed, pressthe STOP buttonuntil the motor turns back and forth. Modified on: Wed, 30 Sep, 2020 at 1:39 PM. 2. Switch off the power supply to the motor for 2 seconds Adjust end limit : 5. Setting lower end limits : press the DOWN button on the control point to lower the motorised product to the lower end limit and turn the corresponding setting screw to set the required lower end limit. 1. Adaptor sets for Grills and Metal Shutters. This is the most common issue that prevents a reset. Check that there are no problems (slats that stick, for example) 4.
Open the radio keypad with the key provided Discover the 4 different ways to adjust your engine from the Electronic radio engine range depending on your installation. 1. 1. HOW TO INSTALL A ROLLING SHUTTER EQUIPPED WITH AUTOSUN, HOW TO PAIR A TRANSMITTER FOLLOWING A MALFUNCTION OR LOSS OF THE INITIAL TRANSMITTER, HOW TO PROGRAM THE MOTOR IN FULLY AUTOMATIC MODE, HOW TO PROGRAM THE MOTOR IN SEMI AUTO LOW MODE, HOW TO PROGRAM THE MOTOR IN SEMI AUTO HIGH MODE, HOW TO REVERSE THE ROTATION DIRECTION WHEN THE MOTOR IS ALREADY PROGRAMMED, HOW TO SAVE OR REMOVE AN INTERMEDIATE POSITION (PI), HOW TO CANCEL PROGRAMMING AND RETURN TO FACTORY SETTINGS (MOTOR RESET), HOW TO BRING THE MOTOR RADIO OUT OF STANDBY, MY REMOTE CONTROLS DO NOT CORRECTLY CONTROL MY SHUTTERS AFTER I ADD A GENERAL REMOTE CONTROL, THE MOTOR ASCENDS AFTER REACHING THE LOWER END LIMIT. 5. Thus saving you time dealing with technicians or customer service. 4. 4. You have to define the of the tube (60 ou 76), the of the crown (200, 220 ou 240) and the torque. Which adaptors are available for 60 motors? timer Hz 1. This is the most common mistake made when battery tubes are not working. Press the RESET button on the radio keypad for more than 1 second (behind the keyboard) 3. Your new remote control is paired with the motor. The last problem could be that the motor is defective and needs replacement. Minimum 3hrs. There are instances when you need to reset your Somfy Motor. Watch video Identify the setting wheels 6. Check the mains voltage. Reconnect the power supply for 8 seconds. During the flashing press one channel ( 1 of the 2 large buttons ) until the motor turns in one direction and then in the other. Check the wiring between the motor and the direct control 2. The motor has difficulty moving the shutter up, The rolling shutter doesn't hold its upper end position, The motor no longer stops at its limit switch, Technical information / selection assistance, The motor has lost the adjustment of its limit switches. 3. The shutter should lower on its own (do not hold down the button). Press thePROG (programming) buttonon the new transmitter to be paired (approximately 3seconds) until the motor turns back and forth once. Check the installation compensation, 1.