We would have it by Tues. and a service company had been alerted for installation. A instructor at my work in the plumbing department suggested I get a basic model (6 year warranty), but make sure I drain the tank once a year and wait until the water runs clear to get all the sediment out and prevent corrosion. 0000531948 00000 n One of our sales associates will contact you ASAP. 0000425256 00000 n Luckily, I bought the Home Depot extended warranty as Rheem is useless and screws its customers. I expect Rheem to bear the entire cost of fixing it in the first year -- not to send junk and make a customer bear the cost of repairing their mistake. The recalled water heaters are gray and have the Performance Platinum Rheem logo decal on the front above the thermostat control panel. 0000443917 00000 n This was Sunday 1st July and Monday 2nd July! 0000324206 00000 n Their parts department wasn't open all of the three day holiday. Expansion Tanks 0000007478 00000 n 0000452302 00000 n Well, that's really good news, I'll call them first thing tomorrow. 0000519676 00000 n 0000425026 00000 n Consumers should contact Rheem to request a free repair by a Rheem field technician. I filled out the warranty claim and sent all the required paperwork back on Jan 2nd, 2018. 0000007669 00000 n 0000463053 00000 n It didnt work the first time, troubleshooting thru the phone again, now they thought they knew what the problem is, send another part, replace it. Well start sending you the news you need delivered straight to you. This just passed Friday however, took the cake. You go to Home Depot. 0000008399 00000 n They give you the runaround all the time. 0000443862 00000 n Brand new gas water heater. But when I called since I didnt receive the email on the approval to go to Home Depot to get an equivalent one. Sign up to receive our free weekly newsletter. We were unable to keep it relit. I asked if he truly believed that was why it was leaking. I found another plumber who found some other problem. 0000428717 00000 n Conversation over. 0000526991 00000 n I am very unhappy with the customer service since pretty much nothing has been done to get this fixed fast enough done. Honestly, they should drop their current business for two reasons: poor product quality and very low-grade customer support. 0000007382 00000 n 0000269222 00000 n Instead I have to disconnect and haul to Home Depot myself. 0000459111 00000 n I'm a single mom with cancer and it's difficult for me to take my kids and I to someone else's house everyday to shower. Had a problem with the product eight months into it. We bought and installed our first solar hot water tank using a recommend Rheem System. After doing some research and talking with a few people in the industry, it's apparently common for these companies to charge full rates for "warranty" repairs. 0000445912 00000 n I don't know how many things I'm expected to do before they finally decide to give me the code. Im going to drain it, drag it up the stairs, load it in my pickup and return it to Menards. 0000536760 00000 n It's now 2 1/2 month (March 16th, 2018) and my claim was still not processed. Our cul-de-sac was flooded & getting a bath by the water we were losing. The lower heating element failed (error code A105), which they say they will send me, and then I can either hire a technician to replace it or I can empty the water heater and do it myself. 0000537672 00000 n 0000429491 00000 n hOKa~w}j[BQZlH#Ea%"&]t! Get Notified About Each Recall via Email. I am a single parent working part time for LAUSD on summer break with $766 to my name. 0000463726 00000 n 0000272690 00000 n Plus, they are telling me that the warranty ran out in 2015, yep the year that I purchased it. They do not honor warranties and make all sorts of excuses to not have to replace anything. That would actually be fair and worth it. 0000538809 00000 n 0000426749 00000 n However, this is warranty work we're talking about. 0000529101 00000 n There goes our summer savings again. March of 2018 we noticed that we had no hot water and there was some leaking in the pan below. 0000535445 00000 n 0000460837 00000 n 18 months ago I bought a Rheem water heater from Home Depot and had it installed by them. The link you selected is for a destination outside of the Federal Government. Hot water heater is gurgling and making thudding noises. When I told them to look up the serial number of the one the new leaker replaced the agent claimed we are not having much luck with their heaters, we would send it back and put in a John Wood but Rheem won't give us a refund. 0000537380 00000 n Had to technician come out and check it out and they don't argue with them like they didn't know what they were doing. 0000538930 00000 n Rheem and American Standard each sent parts for their 6 year warranty stretching two weeks until I'm stressed to the point of purchasing a new one because none of the parts solved the problem. This went out 4/23 and it is now 6/15 and I still have not gotten any response back from Rheem. Time to try another company. Called Rheem. Once I figured out where the smoke was coming, I quickly discovered the source of the smoke, which was from my Rheem hot water heater that had caught on fire. Recalled Rheem brand Performance Platinum electric water heater. 0000008212 00000 n Guess what, expedite or not, my claim is still in limbo somewhere. Never told to us, or I wouldn't have purchased. 30Jan2015 When hot water heater explodes because thats what it sounds like its going to do - there are going to be some large lawsuits filed. I call Rheem. However, since it was the beginning of the Memorial Day weekend, the part couldn't be delivered until Tuesday!!! Rheem is telling me they will send a certified plumber with a new HWH and replace it at their expense. 0000447425 00000 n First one had a leak at installation. 0000589958 00000 n 0000523705 00000 n I wasn't going to complain, even though I was mad for the slow and poor response from Rheem in Warners Bay to fix our hot water service. How do I know I can trust these reviews about Rheem Water Heaters? 0000452389 00000 n Went to Home Depot, bought one (50 gal. If they don't trust their stuff to the typical industry average of 10 years, why should you? 0000007622 00000 n 0000008436 00000 n Guess what happened? The Rheem rep said they would not authorize the return. I bought this Rheem from Penco instead of Home Depot. Mon. 0000538472 00000 n The installer had the date of installation Dec 24/2001 WOW. My experience thus far with Rheem and the support has been dismal. Reaching out again to their customer support they indicated they had no contracting companies around Mobile, and that I had to hire a plumber myself for replacement and reinstallation. 0000425490 00000 n My Husband was on the phone for two hours today with all three companies. Apparently Rheem looks for any reason to not cover the water heaters they make and sell for about a thousand dollars. They couldn't tell me anything, except it would be sent out that day, and arrive on Wednesday. I'm about 97% sure your heater has a 6 year parts warranty. Called Rheem, who had me test it and concluded it was a bad gas valve. 0000538059 00000 n CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. 0000452131 00000 n Each time Rheem admits the unit is defective but does not make any offer or attempt to pick up their substandard product. 102 0 obj <> endobj xref 102 239 0000000016 00000 n 0000594195 00000 n Still no hot water. The first had their's fixed the next day and the other will have their's fixed tomorrow! The Pilot light would not light. I have cleaned under and around the combustion chamber, made sure I'm getting gas to the burner, No soot on burner or around vents. They are not even interested in picking up their piece of junk back to investigate further the quality escape. Nobody asked about the size of the collectors. 0000536154 00000 n So that's what I will be looking for now. 0000272366 00000 n Rheem claims I or someone else intentionally switched them. This is day 1 no hot water and a house full of people. 0000270901 00000 n Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. 0000460532 00000 n 0000538326 00000 n 0000567899 00000 n I called then a new case easy wrote up and they were supposed to send a part. I had to spend over $600 dollars on this new unit as well as a $250 labor charge for them to remove and replace the new unit. Several times every winter this would happen. 0000479678 00000 n They asked me to take some photos of the heater. 0000521753 00000 n 0000443794 00000 n Venting, Rheem SP12638 2" Rubber Coupling for Blower Assembly, Powervent 2, Rheem SP10399B Pilot Assembly - Natural Gas, Rheem AM25206 Vent Hood - 4" - NPN AS25206-2H, Rheem AP14720-1 FV Sensor Harness - Harness for SP20127 Vapor Sensor, Rheem SP35871AB Element Wrench (Fits 1-1/2" Hex) - See New Part# PT49057, Rheem AP12953 5" to 6" Adapter, Direct Vent, Rheem SP20003 Nipples - Heat Trap - 3/4" NPT x 3" - Pack of 2, Rheem Spiderfire, SP14157, Blower Control Harness-GHE Series - AP14157-3, Rheem SP6830 Adapt-O-Flange Element Conversion Kit, Rheem SP11526C Anode Rod 0.9" X 44" - Magnesium, Rheem SP8980B Pilot Assembly - Natural Gas, Rheem Spiderfire, SP14159, Gas Valve Harness-GHE Series, Replaces Flammable Vapor Detection Sensor AP13447-3, Rheem SP8346 Pressure Relief Valve, Side Mounted Models, Long Shank up to 100,000Btu's, Rheem Spiderfire, SP14158, Main Power Harness-GHE Series, Rheem SP8384B Pilot Assembly- Natural Gas (0.0115 orifice), Click Here to View Our Special Sale Items. 0000522664 00000 n I have had 2 neighbors prior to our hot water service breaking down, and another today who have also had their hot water unit go! I emailed the pics to them and spoke again with a Rheem Rep who told me that my water heater wasn't covered because my vent terminated under some deck stairs. The contractor I am currently using to resolve the issue has been back and forth with the manufacturer numerous times but their customer service is extremely poor and very frustrating with no real help or viable solutions. Just sayin. Friday night, May 25, the pilot light went out. The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture and serial number. Water Boosters Unsubscribe easily. Their support is garbage and their products are even worse. Update to my post earlier today. 0000533954 00000 n Who wants to bet they are made in China now??? I had a Rheem tankless water heater model # ECOH200DVLN. I called and was sent an email and opened up original case where I sent pictures of my burnt up water heater (which I still have my pictures) which this water heater was 4 years old and a part of a recall. That leaves a "labor" cost of $250. 0000451459 00000 n They have send the replacement part each time but it fails in four months. I was wondering why we had to wait so long when everyone else seem to get it fix within 24hrs! Our installer thought it might need a Valve replacement but after further investigation he found it needed to be totally replaced. 0000452186 00000 n Create an account to follow your favorite communities and start taking part in conversations. 0000526724 00000 n 0000324373 00000 n 0000530931 00000 n The Performance Platinum Rheem logo decal is on the front above the thermostat control panel. 0000427537 00000 n The water heater is in a basement room but is on a wood platform and not on a moist floor, and has a dehumidifier 5 feet away. From the start it leaked on the cold water supply side. 0000463366 00000 n Got the Rheem tankless water heater in 2015 through the contractor we used at the time for purchasing and installing the water heater/furnace. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Yesterday around 5:30 pm I heard a loud popping sound and looked up. 0000446274 00000 n I bought a gas water heater at Home Depot by Rheem about 1 1/2 year ago. 0000529363 00000 n Water Heaters I also posted a video on YouTube of the water heater pouring water out. 0000450173 00000 n 0000005765 00000 n Yes, imploded. 0000527696 00000 n U.S. Consumer Product Safety Commission I bought a newer house in 2010 with my wife to start our family. 0000534926 00000 n The third Rheem hot water heater 50 gal, tall version was bought this evening. Learn through my mistake, and don't repeat it. 0000005076 00000 n They asked for pictures, which I sent them. I love ya HD, but I had to stop smelling. Its is right on par with others experiences with Rheem. morning we called Rheem. 0000005664 00000 n 0000591713 00000 n Penco's Rheem was installed and did not leak at all, no leaks, we are finally taking baths. My wife came to me saying we didn't have any hot water, and it was 27 degrees Celsius outside Well that's strange, so I went down to the mechanical room to investigate, and after trenching through water to get into the mechanical room, I found the hot water tank had imploded. %PDF-1.5 % ]BXD uAxo}pssp{w*Dq^Jcnw`F{Whl8x(|HKkh[X$K5`S7_&gB T~UfN3eb#7?|yua]h0qY^!F,pgvUyF. After I sent in the pictures I had talked to a lady in regards to getting the pictures. 0000515471 00000 n 0000527162 00000 n Why cheaper if it leaks? I got hold of their technician, the technician explained that I had to take apart the water heater and change some parts on it that he would send me. 0000520386 00000 n Storage Tanks This company seems to be riding on its formerly good 20th-century name now, making junk and telling untruths to customers to try to keep them from returning it to the store. Fittings 0000445374 00000 n Very poor PR for Rheem. I get charged $700 L.A.B.O.R. She mentioned that it was really bad and Rheem was going to send me an email so then I can go to Home Depot and find an equivalent water heater at no charge. But would it still get the ok signal (blue light) if it was bad. Call Rheem directly and talk to their tech services department, 800-432-8373. I called Rheem customer service to explain the problem. 0000537526 00000 n The townhouse was under major renovations until October 2016 when we moved in. 0000532335 00000 n This water heater was just installed, and they sent a bad product. I conclude Rheem, was once a good firm, quality items. Going with the same model allowed for quick replacement which when your business is closed because of lack of hot water fast is best. They should be able to get you the parts you need. ET. 0000007830 00000 n 0000589237 00000 n But when I called in the next day no one had any clue what I was talking about and sent me an email but they started a new case. 0000523438 00000 n ConsumerAffairs is not a government agency. 0000524625 00000 n Thermostats/Controls/ 0000444559 00000 n Currently no videos available for this product from the manufacturer. 0000271985 00000 n 0000563565 00000 n Will never use Rheem again! I also paid a plumber to come in and verify that the water heater was defective. 0000559877 00000 n It is pretty sad because when I first sent the picture I was told that because it was burnt up badly that I should be getting an email in regards to an approval to go to Home Depot and find an equivalent one at no charge. 0000460267 00000 n It worked for 2 month, and failed again. 0000524745 00000 n 0000521534 00000 n I called & was told the part was just sent. You currently have no products in your Shopping Cart! 0000534633 00000 n It was a terrible, stressful ordeal with both companies. They did come on Thursday 5th July, to fix it! 0000525398 00000 n I will never buy their junk again. 0000536663 00000 n Sounds like I could buy the compressor myself and hire them for $250 to install the thing. 743.00 dollars for a 10 month water heater, never again. He said that it didn't matter because it wasn't in code and they won't cover it. 0000450989 00000 n Youre seeing this ad based on the products relevance to your search query. Thanks for the awesome customer service Rheem. 0000598335 00000 n Good luck with whatever you decide. It's only 3 years old. I have been on the phone back and forth with these people for 2 months and I still do not have hot water. 0000526077 00000 n However, I have tested the thermopile with my voltmeter and its getting signa (~29ma)l, and there is resistance. 0000447018 00000 n Seriously??? 0000451306 00000 n They said it probably needed a Pilot Assembly Replacement kit. 0000522267 00000 n The "professional" plumber installed a Rheem Professional water heater.