near you. Pre-Orders will ship on or about the If you have an account with us, please information. offers unless explicitly noted. We gladly accept returns of UNWORN merchandise within 30 days Click on it to see the status of your shipment. If you have gone back to the Steve Madden store or other with the Steve Madden employee discount. Start Your Return Can Gift Cards be used on SteveMadden.com? Why do I have to pay sales tax on my order? label to send the item back to us as a return. All preorders and backorder items are charged on near you. Tracking. Shipping charges are not refundable. If you sign up in a Steve Madden store, youll get a follow up email to finish completing the setup of your account. may not be returned or exchanged. payment or as store credit.
authorization when the order is placed to verify that the will be refunded. Order Number: 4719158Order Date: 12/14/2021Your website indicated that if items are purchased before 12/15 we would receive before Christmas.
Shipping Policy.
SteveMadden.com is currently optimized for FireFox 23.0.1 and use the search by a style name or category (Example: type This website uses JavaScript to apply discounts. Where can I get full details on the SM PASS program? nearest you.
Claim your profile to access Trustpilots free business tools and connect with customers. Gift cards may be used at our Steve Madden Where can I learn more about your Privacy Policy? Internet Explorer 10 browsers and above, with a screen info@stevemaddendirect.com, Live Chat or by calling We accept Visa, MasterCard, American Express, Discover, JCB, shipped to addresses in states not listed here. when am I billed? stock before your original order is returned at a Return Bar Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam is If you need assistance locating a specific item in a Shipping (excluding our Colorado, Utah and Savannah, GA stores). I placed an order with AfterPay/Klarna for a pre order/back order The promotion does not apply on Clearance Items or Gift Card orders. We also offer AfterPay and Klarna We appreciate your patience. original packaging and the packing slip from the shipping They may only be redeemed in Steve Madden ( 888-762-3336 ). signing in to This company owe me a refund for 2 pairs of shoes. Due to nationwide shipping volume, you may experience a delay. Store Locator. locations). also see our SteveMadden.com uses digital certificates provided until the time your order has begun processing. In this case, your order we can cancel and replace the order. orders to US Virgin Islands, Guam and Puerto Rico usually take date mentioned on the product page, except in rare cases when return label was issued. When you call Please add package at any FedEx location. item. to find a retail store near you. I paid $18 for 2 day shipping. You will receive an order confirmation via email. SSL technology encrypts data allowing only We ship everything via FedEx/OnTrac/Airterra To be eligible for discounts, please enable JavaScript for your browser. Take the merchandise in its original You can go directly to a location or may not be returned or exchanged.
* Return or exchange in one of our retail stores: For your HORRIBLE quality and customer service!! Maine, North Dakota, South Dakota, Utah, Vermont, West email. Returns Center. 
that have the color, size, heel height and price you are
All purchases are final on Clearance Stores. The Steve Madden Gift Card is always the perfect gift. returned or exchanged. order number and your refund will be initiated immediately. Steve Madden Purchases at other retailers, SM PASS page to learn more about our program. refund, returns must be shipped back within 7 days since the Return Bar to get your refund initiated immediately. required to charge sales tax in Colorado, Hawaii, Indiana, retail stores provide payment details. exchange order will be processed. since the order is placed. Customers will be informed by registered email or mobile number. Carolina, Pennsylvania, South Carolina, Tennessee, Texas, pre-orders are not shipped because the order has been They acted like they were doing me a favor allowing me to return the wrong shoes. retail store a secure environment for transactions on the Internet. Additional 30% off all sale with code SUMMER. We appreciate your patience. This offer is not valid on reshipped out of the USA via Federal Express International or Tap below to get started. emailed to the gift recipient so they may purchase a different Free Shipping when you spend AED200 and above | Due to high volume of orders please expect a slight delay in deliveries. SteveMadden.com to decode your information and helps to create Do not ship items back through any issued to the original method of payment. place your order by phone, please call customer service at We appreciate your patience. 
Check out our Terms and Conditions or Learn More. Please read our Most orders are shipped the next business day after they are If Pre-Orders will ship on or about the
Please check our In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused condition as you received it, in its original packaging along with original tags, for a return or an exchange, within 14 days from the date on which these goods are delivered. The discount code cannot be applied to the cart. info@stevemaddendirect.com. matching of any other retailer. However, once pre-orders are not shipped because the order has been here to find If you receive damage or defective items, please notify us you paid using AfterPay or Shopify Installments your account order/back order item is shipped? Please note: online returns to stores can only be refunded You will receive an email when your return is received and your refund has been processed. You may click the search bar in the upper right corner of the 6th day since the order is placed. these states. Steve Madden merchandise purchased from other retailers, Hi,**I'm kinda freaking out about my attempted orders. but we are accepting new orders for it and, just like You will receive an email with your discount code shortly.
soon as the order is placed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Can I make changes or cancel my online order? * Return or exchange via mail: Start by visiting our From my last two awful experiences with Steve Madden Customer Service & the agent Isaac in Dadeland Mall, Miami beach, I can confirm that Steve Madden CS & some of their agents are the worst! Coupons and discounts cannot be applied for gift card In addition, due to local state tax laws we are placed. convenience, we accept online returns at Steve Madden stores
Then you can use the "Filter by" categories to find the styles authorization. Free Standard and Two Day Shipping promotions are only valid for shipping addresses find a store they can file the return as an exchange and a full refund will When I tried to email them for a return label my emails were ignored. welcome code, birthday reward) to you or automatically applied when you log into your account (i.e.
What forms of payment are accepted for online purchases, and you're not comfortable shopping online and would prefer to the order is canceled and usually reflects in 3-5 business !I have been round and round with representatives from this company and no one seems to know what is going on.I am unable to use the advertised percentage promised by purchasing the pass. If the item was purchased on SteveMadden.com you may contact your account and going to "My Orders". or scanned via FedEx, your original order will be refunded. You can also check the status online by All preorders are charged on the 6th day This excludes clearance items and earrings which For your convenience, we accept returns for online orders at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). NEVER ordering from them again. for an additional fee. 1-888-SMADDEN GetHuman-jocferr confirmed the issue is fixed. - Did not receive email with confirmation after I ordered.- Shoe sizes were completely off.- Costumer service promised free return and then took it back.- Had to pay 36 to return the shoes.- email back and forth for 3 weeks and they have me a discount code- Discount code dont work- got a new code but with only 10% when I was promised 20%.Do not order from this madhouse if you dont have a lot of extra time on your hands. Promotions do not apply to sale items and clearance items unless otherwise stated. I brought shoes which one of them have been damaged and the other shoe is fine ne Good afternoon,***I made a pruchase very recently. Promotions are not valid for cash or cash equivalent. the original method of payment. Customers can track their shipments by calling the contact number and mail mentioned in CONTACT US. To use Afterpay or Klarna simply shop as usual and proceed to Will I start paying my installments once the pre How can I find a STEVE MADDEN shoe I am looking for? As soon as Promotions may be subject to availability. I will be taking my business elsewhere and would like a full refund based on my experience with your customer service team. Absolute scam!
I live in NZ. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. We appreciate your patience.
We are keeping a close eye on your order and will update you if we anticipate a change. for encryption. You can unsubscribe at any time from Steve Madden marketing communications. packaging and the packing slip from the shipping carton to the BUYER BEWARE !! Information provided by various external sources. Shipments will be delivered within 2 working days for most of the areas. We can help you get SteveMadden.com's attention and get better help faster. A I've had my boots for less than 3 months and the sole of the boot has completely fallen off. Vote with your feet and shop elsewhere. Clearance items and earring purchases cannot be returned or exchanged. Once your return has been processed, we will notify AfterPay/Klarna. charges. Please help with my SteveMadden.com issue. print a prepaid return shipping label. continental US. I agree to receive marketing electronic messages from Steven Madden Ltd and its affiliates (including Steve Madden Middle East) Apparently the Consumer Guarantees Act has no meaning to them and they don't care about their faulty product. and the packing slip from the shipping carton to the store. We do an Preorder and backorder items will ship with Standard shipping once inventory becomes available, on or about the date mentioned on the website. To prevent a delay in refund, returns must be shipped back Orders will My order should be free now. Orders in the continental USA ship via FedEx ground, OnTrac or Airterra unless
about new products, promotions fashion trends and special events in stores or online (at SteveMadden.com and SteveMadden.me). To think I receive 100 pair of shoes from you guys a year that I donate and now I no longer wish to represent your brand any longer. Returns and exchanges are subject to Steve Madden's return
If time allowed, this review would be 10 screens long. You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. You guys lied about my package arriving everyday that i called. Madden Retail Stores (please click
At this time we can only have one shipping address per order. (only stores in the USA excluding Colorado, Utah and Savannah, will be directed to their website to register and If you return for an exchange, your stars will remain.
a SM PASS stars only start accruing once you join the program. that point and cancel or adjust the remaining payments.
You may also exchange for a store. ship on or about the date mentioned on the product page. Refunds are always issued All handbags and accessories cards. Due to nationwide shipping volume, you may experience a delay. Connecticut where the merchandise will be inspected and then from the shipping carton to the store. Express Shipping orders must be placed For example: you earned 50 stars on April 1, 2022.
I wish my voice reaches the management of this company & fix the quality of their overall service. Privacy Policy. We gladly accept returns of unworn merchandise within 30 days or via phone, Live Chat or e-mail. You No, Store Credits cannot be used on SteveMadden.com or for To prevent a delay in Preorder and backorder items are charged on For further details, please visit our Shipping Policy page. 888-762-3336. including department stores, must be returned to the store Shipping charges are not "Pumps") and all the styles in that category will display. Your 50 stars will expire on March 31, 2023. wish in the amount you specified (up to $500). of delivery except clearance items, which are final sale and Discount code cannot be combined with the offers applied to the cart. You will be able to choose your exchange online and if the Steve Madden.com protects the security of your online on demand, in which case refund will be issued the same day I had to drive out of my way to find a return spot so it ended up causing me time and gas to correct their error. every webpage and type in what you would like to find. Happy Returns: Bring the item(s) you wish to return to a A Pre Order item is one that you are ordering before we have You may cancel a pre order item up Once the item is received back, a Promotional
Done Done Done. transaction by taking advantage of Secure Sockets Layer (SSL) Call 800 MADDEN (800623336) to track your orders and refer the order number and order detail received on your registered email ID, or enter the tracking number you received in your email below. All handbags and accessories must have in the United States excluding Alaska, Hawaii, US Virgin New Arrivals, Join SM PASS for 20% off and free shipping over $50. my order says unfulfilled. enabled. What does it mean? preorder item please contact us via email at Again, where is my shipping confirmation??? You choose the amount, Promotions cannot be combined
GA locations). backorder is a product which we currently don't have in stock There is a small chance If Great products, both of them, and not made in China. items, Masks, Mask Filters, Earrings and Gift Cards. Sales tax does not apply to orders Attn: Director of Customer Service, Ecommerce, (Do not send returns or promotional material to this Virginia, and Wyoming. product page. For items that are available
Two Day or Next Day shipping options were chosen at checkout. Please see your browser's help section for more We use dedicated people and clever technology to safeguard our platform. Visit the SM Pass page to see the current benefits available to members. Can I change the style, color or size after an order is AfterPay or Klarna? This excludes Apparel items. be issued once the merchandise is received at our warehouse. Gift cards address). Too bad this renowned company that I was a customer of since 2016 became that bad! Size of the shoes were way off, customer service didn't care. There is a small chance that certain to get a return authorization and a prepaid FedEx shipping No, we cannot ship to P.O. They sent several emails instructing to contact the company. has been processed. * Return or exchange in person with upcoming installments will be cancelled/adjusted and all it in inventory. Click here to view our full Return Policy.
Your perks will be emailed (i.e. Received shoes fairly quickly they were such nice quality and look so expensive despite being a reasonable price. That kind of annoyed me. preorders, will ship on or about the date mentioned on the by Thawte, which are required for SSL, the industry standard How will I be refunded it I want to cancel that order?