Brett said no - the siding would have to be returned to the manufacturer, reordered from Caspar, we would lose the 48-month financing because our total would be broken into two orders at that point, and (he was very quick to mention) we were no longer eligible for any type of compensation. The reprint of the receipt states "not valid for rebate submissions". That woman says I need to go back to the department so we walk all the way back to the special order desk. Me once and me paying a contractor the second time.
Then, neither did the new Dutch Boy Paint of that color (the platinum plus), have the same exact sheen. There is no effort to satisfy consumers, so we can have a good experience shopping in Menards. The employees understood and assured us there would be no problem. After made a big effort loading these pieces onto my small car (some long pieces have to stick out my car window) and carefully drove home, I found that they cut each board into wrong two pieces (9'3'' and 2'9"). Her reply was, "go ahead" in reference to contacting corporate. Be smarter than I was and look at the store reviews first. The closest Menards store is in Cheyenne, WY, which is about 260 miles away.
Plus I bought carpet from them only to unroll it to find a large bald spot in the carpet. I have yet to see any employee offer to put customer items in their purses or vehicles or bags for the non-handicapped people without the people asking for help with such a task. We waited for approx 5 minutes and there was no response back from the garden dept. I decided to try it so I would not have to go into the store when I am dirty from working (I am a girl by the way). Beware of these thieves. I plugged it in and checked it an hour later and showed no reading. He was told to pick up the order in back, and fix the financing afterwards. He did not finally get the window and door and leave the yard until 1:55pm, 2 hours after he started trying to pick up our order, and almost 90 minutes after starting the loading process. This is a nightmare. A manager told me that would not be a problem, but I would have to wait until Saturday to get a complete refund. When I went back to Menards for another gallon, they informed me I would have to pay $7 more for that gallon as it no longer came in the color I had bought a week ago.
After an hour, I was able to leave and no employee discount.
When I tried to use one of the vouchers I was given an 800 number to call and told that it was out of their hands at the local store in Central Illinois. The first night back in the yard 8 pm no lights on. I am a home and business owner. Bottom line: Menards will go out of their way to steal product by claiming it is loaded when it is not, then refusing to refund the price when they find out you can't return for what was forgotten.
Sign up to receive our free weekly newsletter. I'm not going to go broke over $30 but it's the principle; I paid for product that they "supposedly" shipped and delivered. Therefore, I used the up escalator to get my needed items from the 2nd floor. The yard is empty of employees. The floor has now separated up to 2 inches in some places. Lied that our product was loaded, now refuse to get it to us - I live in Rock Springs, Wyoming. Is it possible Menards buys Owens Corning shingle rejects or seconds? Too late, it's installed. There are supposed to be ways to trace the progress of the very slow rebate and yet after 2 months of waiting, our name still does not appear. I'll definitely be writing a letter to Menards' corporate office in Eau Claire, WI. I explained to him that Menards can not legally prevent me nor other handicapped people from using the escalators. 
Terrible company and terrible customer service! REALLY! I stood quiet wondering. Copyright 2003-2022 Shaw Industries Group, Inc., a Berkshire Hathaway Company. Called later in the day and found that the tubs were not pulled from stock and Rob had left for the day, spoke to "Will" and he said that he would pull the tubs from stock for my contractor. I go inside and there is a huge line.
They also recommend that you have it re-evaluated every other year for a cost. I'm like "can we do something to get me out of here?" No reason, no explanation, no offer to otherwise assist, nothing.
Great, right? 3 Men said they were "Store Managers" in one spot.
He then suggested I was being unreasonable in not gratefully accepting the $100 he offered. She could not access what she needed on that computer. FAQ. I said, "The plant I purchased is right here in the pic right next to the sale sign. He has the AUDACITY to say I needed to stop abusing him or he was going to kick me out of the store and not let me have anything I bought. After retrieving my needed items from the 2nd floor, I used the down escalator. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I came back practically every night (building a patio). NO! No chat or 24/7 customer service. I asked customer service to provide me a copy of my receipt that would be valid for the rebate submission. I got a big order (biggest pavers 72 lbs.). Sat in my wheelchair while management along with 2 other store employees looked at me and ignored me.
The doors were purchased at Evendale and I was told to drive around back to pick them up. My boyfriend and I ordered a three-part order from the Cheyenne store on June 13, 2017, making it very clear at that time that we needed to pick the entire order up at once, since we were literally on the other side of the state and would be driving more than 500 miles to get these supplies. I looked at my form (I had been keeping track of what I had picked up) and what they had in their computer was totally wrong. So rather than becoming upset, I ignored her. Maybe a yard sale is the way to go!
I purchased a Safety Siren 3 radon gas detector from them.
So I started to shop at the Monona store.
So if I accomplish nothing else from this review, it's to convince at least once savvy consumer to NOT SHOP AT MENARDS. Their response? There are more units like this out there. When he called back after finally locating our siding, I explained that gas for the trip on Tuesday had cost us over $150 round trip, and renting the trailer had cost us an additional $200. I purchased pre-finished hardwood flooring in April that was to have a rebate of $58.82, #177. We purchased some chairs at the Independence, MO, Menards on 5/29/17. Thank you for your patience and understanding." I only had one container of spackle that I bought. So Menards is the only choice. No help. I will shop Lowe's or Home Depot which have online chat and 24/7 customer service.
Worst search engine. In the meantime, Jordan, from customer service walked over and asked what the issue was and I explained to her about the sale sign and that the sale price didn't ring up and she told me that it wasn't on sale that ONLY the plants in blue containers were (mine was in a brown container). They had been in my garage since delivery and had not gotten wet since delivery. I had a very bad feeling and experience with this Menards store.
I ask some kid if he can call for more help. I bought 28 12' cedar boards from Menards store at Evendale, OH and paid $28 cutting fee (Home Depot and Lowe's charge no cutting fee for customers) to ask them to cut each board into two pieces (9' and 3').
Home Decorating Center - Floor To Ceiling. Really? There is no number at customer service center in Wisconsin that you can actually talk to. I will not shop at Menards again and will not recommend others to shop there too.
I demanded his name and title. Because they didn't place any nuts or bolts in the toilet box.
By now I am HOT! Pray Lowe's is coming soon!!! A very nice young man came over to assist and he contacted the garden dept to confirm that there were signs stating the sale price. This level of service stinks. I have filed a complaint with their corporate office but will be very surprised if I hear from them. So you as a grown man being paid to be a manager in a store says you are being abused for being yelled at but making a customer this upset in your store is not considered abuse? So I went to their website and ordered a dozen Loctite epoxy tube sets for plastics. Moreover, her follow up andmore, Serving Friendship and the Surrounding Area. Again, all I got in response was "sorry, can't do it, contact the rebate center." Why I should go through the effort again to load the pieces onto my small car and drive back to store, then load the correct pieces onto my small car and drive back home again. I will redeem my rebate but will not go back after that.
I was told by a cashier at the Ofallon IL Menards that my rebate would be a "check" mailed to me after I mailed my receipts to proper location. The whole experience was a nightmare. I made three special trips to the store with no resolve to my problem. It is scam. My husband and I, decided that we didn't want to purchase the $2200 set within 48 hours so notified them by phone. They are trying to get revenge on me for my complaints. I called Loctite and they had me read a code on the tube which told them these tubes were over a year past their expiration date.
They have flat belt escalators at that store. I ignored her. I called the Warren store and they disconnected me. I hate I had to give them even one star. Well start sending you the news you need delivered straight to you. They are dedicated to customer service, yeah right!! I ordered 10 gallon of pool paint and was told that I would receive by 5/25/2017. I explained my situation to him, being ignored by store employees. They also told me Menards is notorious for distributing out-of-expiration-date products from them. A couple of days later my contractor on my nickel went to pick them up and he was told there is no paperwork to back that up and he wasn't able to pick them up and no one did anything but say to go back to Evendale to fix the paperwork. Not a big deal, except the woman in the paint department ran back and gave me semi-gloss instead of the satin gallon I had brought to her. I contacted Menards within 11 hours of receiving the detector that I was returning it. Anyway long story short they make it impossible to complain. I feel that it was very misleading. One of the employees that ignored me from the previous time came up to me and asked if I needed help. Requested Rob to pull the two tubs as my contractor would be coming to pick them up the next day. I am very dissatisfied with my experience shopping with your store. We will be passing through Caspar on the 18th of July and could rearrange our trip to pick the siding up without going too far out of our way. It turned out our order was scattered in various locations around the store and yard, unmarked. Menards website is a piece of crap. I hung up at that point, I was so angry. The only reason they do that is because if they actually dealt with customer complaints they would need to hire all of Texas to take care of the call center! Carpet thief is currently doing six months in jail for his other crimes to include robbing another person by stealing her snow plow out of her garage and being pulled over with drugs. A Certified Ref Tech told me it could not be fixed and it was most likely a Manufacturing Defect ($84). Unfortunately, we didn't get home with the cash register receipt for the purchase. The Menard family should be ashamed to advertise, "Dedicated to service and quality".
On July 4, my boyfriend got to the Menards Cheyenne location at noon. and Jordan replied back, "The plant you purchased was not on sale."
They have the absolute worst customer service I have ever heard of, there is none! I don't need their help. I've always had good luck at the store. It sounds like a scam to me. Not a problem! When I buy stuff usually at Menards I do not expect high quality but brand name stuff I expect the same quality as anywhere else. They need to be brought up on gouging charges.
However, about 20 minutes later a clerk called me to tell me the patio manager felt that I should be charged a 25% restocking fee as they supposedly had special ordered another set for us two days ago. Don't listen to the workers there I guess as they send you down a path of destruction and won't make it right. Serving Stevens Point and the Surrounding Area, Serving Rothschild and the Surrounding Area, I worked with Kelly Knipper on a bathroom tile purchase.
Yes, this is who Menards allows to use in their stores! Called one of the front managers and all they said was sorry. Move in 20th century, so rebates can be entered from home computer. At that point, he had to return to the front desk to deal with the financing - which the employees admitted was their mistake, they had not done the purchase/charges correctly when we paid by phone when the order was placed. He has decided to return the siding and we can "just figure it out.". I have contacted Chad at the Independence, MO store twice about this. And since I had used 3 tubes I decided it wasn't worth the bother of trying to get them replaced and ate the $60. I wish I didn't even need to give them one star!!! Unsubscribe easily. We value your privacy. I feel Menards is a horrible home improvement store, they don't even honor military discounts either. We have a maximum of 14 days to pick it up, then it will be returned and we will be charged a restocking fee. Once I realized the paint on my walls should have dried and still looked too wet (about 2 hours work later as I was doing touch ups) I exchanged it for satin finish. I will not use Menards for anything from now on. I was told that I could come in the following day, during the sale, and pick up a form to receive the 11% rebate, otherwise I would have just waited the day to get the rebate.
When I contacted Lowe's about this and the poor treatment I received, it was Lowe's who actually apologized for what I went through and said things would have been much different if this had happened at their store. I would NOT recommend Your Store near Kankakee IL to anyone. The store should take the responsibility for the mistake and not punish customer. Plus the shower kit set went back twice because it didn't properly have all the parts in the box. I did describe the man though to the A.D.A. Shouldn't they have done some research themselves? Each purchase within two weeks was defective! I discussed the situation with my boyfriend, and he then called back and asked Brett if Brett could have the order delivered to the Caspar Menards. I've called twice now a woman answers and puts me into someone's voicemail - she never calls back. (I had used many tubes of it bought at their store.) They say the vendor is self-explanatory, so for your inconvenience but there is nothing they will do. In fact that is what their store elevators are for. I drove back to the store and ask them to correct the mistake.
Also they don't even have a way to contact anyone direct. So could not redeem my rebate. That means that we can return the siding (the credit card company is disputing the charges for us) and reorder it with delivery to our house for only $160 more than we originally paid, half of what it would cost us to return and pick it up. On 7/9/2017 purchased item #6736057 Jensen Pulldown Kitchen faucet for $99.0.
There are no signs posted that people in wheelchairs can not use their escalators. I was at the same Menards about 2 weeks ago. After I confirmed that the plant I originally purchased was, in fact, on sale and took a few pictures I went back to the customer service dept where Jordan was working and told her I'd like to show her the pictures of I just took and I said, "There are no blue containers anywhere near the sale signs as you had said the blue containers were the only plants that were on sale," and she didn't say anything.
They will hang up on you like the cowards they are.
And for best accuracy you need to have it calibrated every year for 75.00 plus shipping. I was off to the side, out of the way, putting the item I bought into my wheelchair bag. I called the 1-800 under Google and it's to a credit card company. Either in store or online. The Unit developed a Cabinet Leak on March 10, 2017. He has not. So I emailed the Menards online customer service, stating the issue. We get to a manager and he stands there staring at the paper. I am ashamed to say I was swearing and **. Mmm. They negate to tell you that on their website. I purchased a #1 premium perennial and after I looked at my receipt and saw the perennial rang up at $5.77 and not the sale price of $3.33 I brought it to the attention of the cashier and she flipped her light at the register on for assistance.
Not only did he rob me, but it took him six days to install carpet in a basement, he was coming over two to three hours late each time and staying until almost midnight on several occasions. Prices are good too. There needs to be a plan "B" for consumers, when their systems do not work. The guy convinced me to put it all on one form and the security guy in the yard can keep track of what I had picked up.
Ok, so I left and returned two days later, and the forms still were not available Now I had made two special trips to your store to specifically pick up this form, and it was not available either time. I stopped in the following week and was informed that the rebate was over and I would not be able to submit the form. I went back to the store and used their kiosk to print a new copy of the receipt. They give Instant rebates when they have 15% off bag sale, but it is on me to get a 11% rebate. Purchased two box fans. When someone, without my consent starts trying to put stuff in my basket that offends me and I have the right to refuse their help. Adding a business to Yelp is always free. We value your privacy. Its location on this page may change next time you visit. We will have all of our personal and business needs met by Lowe's from here on.
Not only had I done touch ups to that wall with an employee mistaken gloss of paint, I had to sand it down and prime it. The Refrigerator lasted 1.6 Years. Then she said she could get my basket for me. They want everything in writing, so they do not have to respond to the consumer and can steal your money for whatever lying excuses that justify making a dime from the consumer. As of now, they still have the merchandise that was returned, and have yet to honor the in-store credit. And I spent a large amount of money in the store to be mislead!
I have not shopped with them since. During the loading process in the yard, my boyfriend stressed repeatedly that he wanted to verify the entire order - including the siding and accessories. Took over 2 months to receive the rebate and in fact it was only an "in store rebate". Of course I wasn't sure he did it until I went to our local court website, looked the carpet installer up, and discovered he had a rap sheet a mile long to include petty theft from Menards!! Last year I got my Duration shingles from Lowe's and they were of excellent quality.
When I asked a manager for a corporate number since he wouldn't help me, he even said he couldn't find one. That has to be used in Menards. Our content is intended to be used for general information purposes only. What else could it be? Found each box to have flaws in material. They also do not tell you that on their website. The consistency was runny instead of standing up in a gob. That they would allow someone who is a criminal to come to their store, post flyers, and go to their customers' homes to rob them is unbelievable.
Over Memorial weekend, we purchased a patio set that was on the floor of the Fairfield, Ohio Menards store. He was finally given the paperwork and told to drive to the back supply yard.
On 7/16 /2017 Menard offer 11% purchased item #6736057 Jensen Pulldown Kitchen faucet price went up for $114.0. I will never be able to resolve this issue with them, and they will keep the returned merchandise that I paid my hard earned for, and not honor their in-store credit. Contractor went this morning to find nothing had been done and had to wait approx 2 hours to get the tubs and there was no one to help him load his truck. "Contact the store". They were constantly out of items, I could never find anyone to help me.
All the rep would say is, "Sorry, I can't do that." What is your problem!?". No Disabled Store or Women Friendly!!! (If there was such a thing. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. (I was used to not being able to remove it except by hammer and chisel even then it took a lot of chiseling to finally get it all off.) Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I ordered 6 foot boards from the desk go back in the yard there are no 6 foot boards.
Except the employees at the store failed to inform me that the Dutch Boy I had bought a week prior, wouldn't be allowed in that color anymore. Menards never took responsibility, no apologies, and don't even try contacting corporate. After we called several times about the status of the order, on June 30 Mason from Menards called both my boyfriend and I and left us messages confirming that our entire order had been personally verified to be in-store, was in the back in one location, and ready to be picked up. Bring tools to check and reclose any type of packaging, triple verify that you actually have you order, plan to spend an entire day trying to purchase from Menards, and DON'T expect any kind of customer service. Contact me, Menards. I explained what had happened, and that we could not afford to make the 520 mile round trip to return for the missing siding. I used to live in Michigan and had a Menards close by never had a HD, and Lowe's moved out many years ago. With that attitude, Menards doesn't deserve to even be in business. I'll just contact your corporate office." They make Lowe's look like store of the year!! In the end, Brett told each of us in multiple conversations that his store and employees are completely at fault, they really screwed up, and hes incredibly sorry, but there is simply nothing Menards will do for us to make this right. It took another 45 minutes for them to completely cancel out and recharge the entire order to make that mistake right. I tell him the story again and he stands there staring at the paper.
So end up pay more even after rebate. This is one (#1) sorry store Kalamazoo, MI. Jordan replied, "Go ahead." Other stores are using this method. My husband and I are delighted to have a new store near us, we think that the shopping experience and the very helpful staff are top notch, no complaints here. So I thought I was getting a deal. I debated with him on that subject.
I could NOT leave the yard and I had to go in and talk to customer service. A simple search for a copper 3" pipe gets you everything with the name pipe or copper BUT a 3" copper pipe. I recently ordered Owens Corning Duration shingles when they were on sale at the Marion Ohio store and had a rebate making them cost $6 less per bundle than Lowe's. Menards wished me well in finding a solution to getting the unit fixed.
I asked him how we could get the rest of our order to Rock Springs, or what we could do to make the situation right. I used one of their advertised floor installers to install $1,600 worth of carpeting that I purchased at Menards. Wrong. That means no such employee existed at that store as the one I filed the complaint against according to Menards anyways.
Rob helped me to place a special order where I could buy the 2 in stock and Menards would email me when they had two more for pick up later. He said he would call back. For more information about reviews on ConsumerAffairs.com please visit our I have yet to see any employee try to get a basket from a non-handicapped person. I would pay, go back in the yard they would be out of the product so I would again drive around trying to find someone to get another pallet down.
Brett admitted repeatedly that he had spoken to Warren, the employee who had been in charge of locating our order and loading it, that Menards was 100% at fault, that our siding order boxes had not been stored together nor had they been marked in any way to indicate there were two boxes in the order, that yes, my boyfriend had verified in all ways aside from opening the crate that the order was complete, and that Warren had told Brett tonight that my boyfriend had asked yesterday about opening the crate but had been told not to because it could not be closed up again.