At Sparkle In Pink, we are committed to providing quality service and showering our customers with attention. You should check the Privacy Policy frequently for changes. Please note that the return processmust be completedwithin 7 days after approvalor the return is no longer valid. SIP is more than just a clothing store, at least we think so. Of course Im not gonna do that knowing how hard it was to get what I wanted. By placing an order you agree that Sparlke In Pink accepts no liability for use, misuse, or lack of supervision while using our products. We want our clothing to be something our customers will love, and that every kid will want to wear again and again! 313 W 12800 S, Suite 308, Draper, UT 84020. Here is a copy of the failed transaction, due to an incorrect zip code. It will give you the option to use your PayPal account or not while your checking out. Thank you so much! If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Complaint: 16409473I am rejecting this response because: Refunding $13 worth of $27 shipping during Christmas time for a package of 14 items that arrived 2 weeks late is not a sufficient rectification gesture. I am adding a link to our full returnpolicy that is on our website for you to review. As a result, the strict return policy is misleading. I ask to speak to a manger was told everything would be forward and she would be with me shortly she wasnt in her office. Once your order has been shipped you will get an email sent to you with a tracking number. If the difference is not paid within 48 hours we will refund your order.
Most orders ship out that same day or the next unless you order items that our personalized with embroidery please allow 2-3 days to ship out. BBB Business Profiles generally cover a three-year reporting period. These items went so quickly due to all outfits being a flat $5.00. IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, IS MARKED "UNCLAIMED" OR RETURN TO SENDER, OR HAS BEEN DEEMED UNDELIVERABLE FOR ANY REASON BY THE CARRIER, WE WILL NOTIFY YOU BY EMAIL.The original shipping will not be refunded on RTS (return to sender) packages.Customers are responsible for any RTS (return to sender) fee that is incurred if the address is provided incorrectly.Once we receive the package back from the carrier, our option is to either reship the package or refund the subtotal of your order minus the RTS (return to sender) fee.If you select to have the package reshipped you will need to pay the RTS(return to sender fee) and a shipping fee.If you select to have the order refunded that will not be issued until the parcel has arrived back in our facility.Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.To ensure this does not happen, please make sure you provide the correct address at checkout. You do not need a PayPal account to check out with PayPal. Checking out with Sezzle or Afterpay will break your order into 4 separate payments, but your order will ship immediately as any other order. Sparkle In Pink has came a long way since we first opened October 10, 2011. To ensure this does not happen, please make sure you provide the correct address at checkout. They believe in treating their customers just as we would want to be treated. All credit card transactions are final and can only be reversed once Sparkle In Pink has issued a return reference number (RRN) in accordance with the Sparkle In Pink Return Policy. We will be happy to help you! We do not cover the return shipping if the reason for the return was due to customer error, however, if we were at fault for whatever reason, we always cover all expenses associated with correcting the mistake. I paid for standard delivery which was 16.99 for ten days. Our company is Sparkle In Pink, we are not affiliated with them nor have we ever heard of them. All items will be shipped Via USPS First Class (usually if under a pound) and mostly Priority Mail unless other arrangements have been made. At this point I just want my refund of $260. All items purchased "On Clearance" are not eligible for returns and are considered Final Sales. They explained that the package would get to my address on the 29th of November. We take great care of our customers. If your need your order rushed please choose the rush order and add that to your cart. 
Sparkle In Pink offers free local pickup! If you were to file a claim with any other company it generally is thirty days to file a claim. We process and ship all orders Monday through Friday. An order was placed on the 14th of November, selecting standard shipping, I expected the package to arrive within the usual time. As a matter of policy, BBB does not endorse any product, service or business. I decided to donate the items and make this complaint instead to keep others from having the same experience I did. If you look in the paypal dispute I actually uploaded copies of all emails, the customer service chat, the social media messages and my call log. Excuse me you made the mistake and cant do anything about it? Again, our apologies for your package not arrivingon time to you, it doesn't happen, not very often, but it can happen with all shipping carriers. Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. These charges are common practice across most businesses as we will not be able to resell the items returned if they are in less than perfect condition. 
Do Not Sell or Share My Personal Information. If you have any further problems, I would contact your bank, as we never have taken any money on this transaction. Sparkle In Pinkis committed to protecting your privacy. If our shipping charge does not cover the cost to ship your package we will invoice you the difference for shipping. We are located at 313 W 12800 S, Suite 310, Draper, UT 84020. If your need your order rushed please choose the rush order and add that to your cart. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I made an order for a lot of things April 1, 2020 with SpanklingMe.com. If you select to have the order refunded that will not be issued until the parcel has arrived back in our facility. International Association of Better Business Bureaus. Thank you so much for your order!! If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. If inventory goes out of stock while you have product sitting in your cart it will not hold those items until you have checked out and the product is paid for. We advise our customers to never leave a young child unsupervised while using our products. It looks like you were taking advantage of our $5.00 moving sale and while you were checking out some of the items became out of stock. You will never have to search all over for cute boutique clothing and accessories or spend a ridiculous amount of money on them ever again. Upon calling the company again, they cannot find any trace of the package; the USPS cannot find it either. Priority mail takes between 2-3 business days for delivery and USPS First Class or Parcel Post app 3-7 business days. This is not the first time I have had shipping issues with them but please know that paying for fast shipping means nothing and they love to stick by the fact that once the items leave the facility its out of their hands and they are sad too and its not their fault. How can you not have a hold on your items for a few minutes to allow the customer to pay. On the 25th, after no updates happening in the tracking window, I called the DHL 1800 number. I then explained that since I wasnt getting the package anytime soon, I wanted a refund since I didnt get the goods that I paid for they then explained to me that after ten more days, ten more days than the 15 days I had already waited, I would be able to start the process of them trying to find the package. I went back through your conversationwith our customer service rep. and she helped you in every way she could. Which is fine but should be clearly spelled out. I have screenshots. Dont need these items for holidays, gifts, or school and if you do buy at least a month in advance.
The staff stopped helping me and I am now being emailed by a company called Route which is their insurance that pays for lost shipping packages. I did not receive anything else aside from the damaged pajamas. Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws.
Priority mail takes between 2-3 business days for delivery and USPS First Class or Parcel Post app 3-7 business days. If the difference is not paid within 48 hours we will refund your order. Our current processing time is 1-2 business days. Sparkle In Pink does not hold your items until the e check clears so if you order and your transaction does not clear before we are out of stock on the item you purchased you will be issued a refund for these items. I give up at this point on getting the items. Thank you again, we reallyappreciateyourbusiness! A common misconception is that it must mean we offer poor quality products, but no! Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account. Do Not Sell or Share My Personal Information. We'd like to clarify a few things you mentioned that aren't exactly correct to hopefully assure you we do in fact have our return policy clearly stated and that it's easy to find and understand. We only have a slight mark up on top of the production cost on all of our products so that we can continue to grow Sparkle In Pink, but our main priority is to keep costs low for our customers, and that is our promise, to always offer the best prices around!
*please note, Local Pickup shipping method will only be displayed if you live in Utah.*. Additionally, all holiday items are non-returnable but not marked. This is not the first late shipping that I had, its just the worst. It is 12/29 and the package has not arrived and is no where near me and no one knows whats happening with it. We are not responsible for any lost or stolen packages. At 19 years old Quynn had her first baby girl Halli who was the inspiration in starting this store. Thats a horrible policy which favors the business not the customer. Unfortunately,your package did have some delays which can happen with all shipping companies right now with the current world circumstances. The 29th has now come and gone, and no movement from the package. By placing an order you agree that Sparlke In Pink accepts no liability for use, misuse, or lack of supervision while using our products. Extremely sketchy customer serve practices. I think that is pretty common with shipping companies none of them are perfect but do try their best as well. I ordered several outfits for my granddaughter birthday. You cannot purchase a rush order via e-check. ComplaintsComplaints for Sparkle In Pink, LLCClothingView Business profile. Title to products purchased on the site, as well as the risk of loss for such products, pass to you when Sparkle In Pink delivers these items to the carrier. This is a once in a lifetime sale and have stated very clearly once inventory is gone it is gone. Your recently viewed items and featured recommendations, Select the department you want to search in. If you are having trouble tracking your package with the tracking number we provide please our customer service team by emailing, If you don't want to pay for shipping, and are located in Utah, you're in luck! We see you were successfully able to place three orders using our $5 moving sale since filing this complaint with the BBB, so we hope you love what you receive and itmakes up for this inconvenience you experienced. We are always searching for new ideas and keeping our eye on the latest trends so we can offer you the latest fashions at wholesale pricing. BBB is here to help. If you have any questions or concerns about shipping please feel free to contact us. This sale was so popular, as items are marked below cost, we are trying to clear inventory due to our companymoving locations for more space. We do not ship an order until the e check clears. Let us know what you'd like to do, we are more than happy to help as we take customer servicevery seriously. Id for the company to make the return policy clearer and indicate an item as non- returnable on the product page for holiday and other non-returnable items. How do we get such adorable clothing you might ask? The company never answers the phone, I have my phone log to document this. Please note that we do not process or ship orders Saturdays and Sundays. Just choose the "Local Pickup" option when checking out. In addition, I had to pay for shipping! Orders are processed in the order in which they are received. I have been refunded though so thank you for correcting it. The shipping was severely delayed. We are not responsible if your order gets delivered to the wrong address or is sent back for insufficient address. Sparkle In Pink ships daily, we make it our goal to get you your merchandise out as soon as possible.
It looks like you placed an order with us on Friday the 15th and it was shipped out on Tuesday the 19th. All Sparkle In Pink products are for use at your own risk. 
