What exactly do they cover with lifetime warranty? For the KraftMaid retailer nearest you, please visit our Find a Retailer page and enter your ZIP code. Feel free to browse the site and checkout all of the reviews left by consumers and we hope that our site helps to make your cabinet buying decision easier.
You can then call your local terminal to get an exact day of delivery. I will never recommend these companies to anyone ever again. They tease you at the big box stores that its a great sale or these are quality for the price but dont kid yourself. Disappointed to find that the drawers are several inches shorter than the full depth of the 24" base cabinet. One cabinet damaged in transit and, again, Kraftmaid was completely responsive. I recently reminded them that this continued and was only getting worse and happening on most all of the cabinets. I am a small business owner and Handyman. Expect surprises and delays in this phase. I wish I could review my cabinets but wait, they have been on delay for two weeks and I find out about the delay 72 hours before delivery and the day they are SUPPOSED TO BE delivered they are bringing them back 2 states away with no knowledge of the next delivery date with XPO logistics because of a truck breaking down. Ordered from Home Depot and could not ask for better service. Maybe we'll have a kitchen in September? After 5 months and thousands lost out of earnings we finally had ours delivered. I was going to order plywood boxes and the Kitchen Designer told me no one orders plywood boxes, the new fiberboard was much better than it used to be. PLEASE READ!!! NEVER, EVER think that if you order name brand cabinets from a big box store that you are getting the same quality cabinets as the kitchen design showroom cabinets. Customers should expect 6-12 weeks to receive their order. As much as 5". We had a replacement order put in, meanwhile the installers put the damaged one in so the countertop people could take measurements. I remodeled my kitchen in 2015 with Kraftmaid cabinets. Direct from the Manufacturer (Norcraft, Ultracraft and JSI). Unacceptable.Ssve yourself the embarrassment and frustration..Buy from a real local cabinet shop. Our product is 100% built-to-order. My installer was going to finish the job last weekend, but the product wasn't there. Top, Style names vary from retailer to retailer. The refrigerator panel and the kick plate were in good condition. Top, A local design professional can order door samples in almost any style, material, and color combination that we offer. Please know that we are leveraging all transportation options and constantly working with our logistics partners to get your cabinetry delivered as quickly and securely as possible. He was too lazy or clueless abourt pre-drilling into the solid maple cabinets causing some splitting. The cabinets look gorgeous. (missed number three) and that one replaced with a new shipment but again wrong size (miss number 4). While I have had misc issues, four of those have been okay. Making food in a microwave on a foldout table in a bedroom. 
Damage is rare, but it can happen. Everything was just perfect! This month, when I noticed that the front of the cabinet that houses the trash can, which we open at least 20 times a day, was showing some wear, I called the company to ask the price of a new door. However, sizes are limited to those used on KraftMaid cabinetry only. Can I purchase doors or drawer fronts for my cabinetry rather than the entire cabinet boxes? We suggest you purchase your cabinetry using a major charge card. It was the shippers fault each time but Kraftmade replaced the door both times with no hassel. We buy several kitchens a year from Kraftmaid. Called to ask when we'd get it? I need to replace a cabinet, but the style has been discontinued. We have, 2020, Kitchen Cabinets Reviews, All Rights reserved. It's literally a plain maple cabinet with Kaffe stain- nothing special about it at all. We've been happy with our cabinets and decided to order Kraftmaid again when building a new home. Had a problem five years later caused by the dishwasher venting to the side onto the cabinets. With semi-custom cabinetry, you get to enjoy customizing your cabinetry design without the steep prices and extended lead times that often go with fully-customized cabinets. Highly recommended to anyone with Kraftmaid. If you are storing cabinets andmaterials inside your home, be sure tocover your flooring in the designatedstorage area to prevent any damage. At your request, we can ship your order freight collect. Were an industry leader and one of the largest built-to-order cabinet manufacturer in the United States, helping more customers create the home of their dreams than any other cabinet manufacturer in the world. Top, All KraftMaid cabinets are assembled and inspected here in the United States in our facilities in Northeast Ohio. I have also ceased business with the box store that sold em to us. Just took a few weeks to build new ones. ANYTHING at a big box store is lower priced because the product is inferior, not because the big box store buys larger quantities; particle board vs. solid wood, for example. Still waiting for the new island drawer replacement. I ordered solid cherry cabinets. The major issue we have is with the doors. When the cabinets did arrive, it was only half the order. Top, Were always looking for enthusiastic and dedicated workers to join our family. I guess it is a sign of the times. I am Very dissatisfied. They SAY backorders are first in line for production, but that can't possibly be true because that would mean they haven't produced anything since June- which I know is a lie! How do I clean and care for my new KraftMaid cabinets? Even when delivery times were extended, they came when promised. Please email or call us for additional sample information. Top, Please visit your local KraftMaid retailer so that they can contact a KraftMaid sales representative to get you correct pricing information. Were experiencing longer than normal production and delivery times. KraftMaid cabinetry is made to order for each customer. Wish I had gone to another company. After receiving a quote from us, you can order a cabinet door or stain block before ordering your desired cabinetry. Its match perfectly the original ones from 6 years ago. I WARN you, please - pick another company!! DO NOT BUY FROM KRAFTMAID! However, since we do not sell direct, this product must be ordered and purchased from a local retailer through their kitchen design department. Now we have to wait two more months for the damaged and missing items to make it here. If the email bounces or your account is not validated, or if you provide false information in any way, your review will not be published. Welcome to KitchenCabinetsReviews.com! My wife is very pleased with the Kraftmaid kitchen. My kitchen designer said they were easy to work with to get the replacement cabinet, not like some others who make you jump through hoops to fix the problem. DO NOT BUY FROM THIS COMPANY. For cleaning and maintenance tips, please visit our care for your cabinetry section. Had one door that was damaged during shipment, not once but twice. The fifth, a kitchen done in the 1990s has been a constant problem with the interiors peeling away.
Dozens of phone calls. Top, Please contact a KraftMaid Customer Care Representative at 1-888-562-7744. The doors are solid wood and the way they are cut and then finished they either have zero stain and finish in the grooves or it is blotchy. Were experiencing longer than normal production and delivery times. Theyre part of every remodeling project. They could help us but will not. Where will your kids eat? Our customer is so happy with her kitchen. We ordered white cabinets and they are GARBAGE! I have truly had it. We will furnish you with an estimated freight cost when we figure your quote. The most amazing part is that after we sent multiple pictures of the damage, were told they would not let the cabinets leave the plant without a second look WE STILL GOT DAMAGED PRODUCT. Maybe this is the impact of the company now being owned by private equity firms more concerned with current profits than their legacy and the trust that customers can have in their products. Shipping costs will vary, depending on your location and the size of your order. Set your project into motion with a budget blueprint and a plan of action. You can also order them yourself in the Select My Products area of the site. The replacement parts have taken 2 months to come in (not 2-4 weeks) and many of those also had defective workmanship. I like that Kraftmaid sink cabinet is made of a durable plastic so I not have to worry about water under the sink doing damage. Dozens of phone calls, I got a delivery window of July 9. I've lost 6 months of my kitchen and living space for the tiniest kitchen project. Now we have a very large and expensive cabinet set with a door missing that we are not able to replace it is it is it is a very different coat color match. Top, KraftMaid offers many of our storage solutions as after-market installations or kits. Ordered cabinents in March. July 21st came and went with no drawers. Nothing like waiting 6 weeks only to find out there will be another several weeks of waiting. I am extremely satisfied and happy with the quality of the wood and craft. No returns are accepted for finish chips or door samples. Cabinet was still on loading dock. Then most of them were poorly painted or had very prominent flaws. Please consult a local member of the KM family for a design and precise quote on your new KraftMaid kitchen, bath or other room installation. The cabinets have paint splotches, uneven paint job, cracked joints, and various other defects. Ordered Krapmaid cabinets first week of April 2021. I got my doors free of charge and it looks gorgeous. Not only was I missing cabinets in my order some were damanged. For your convenience, we also have an online payment form where you may enter your credit card information securely. KraftMaid can only refund shipping costs if the return is a result of our error. Never expected it. You have discovered the best site online for Kitchen Cabinet Reviews. Make sure to indicate that youre a trade professional. Tell us what you want in your kitchen and get a detailed pricing estimate. JSI Cabinetry is a RTA (Ready to Assemble) line of cabinetry that comes unassembled by default, but can be ordered assembled for a small fee per cabinet. They asked for pictures. The cabinets look gorgeous. Luckily we had replacements for some, but they discontinued the finish and when I tried to get one replaced recently they would not cover it under warranty and would not allow us to pay for it. Nothing was done. When my contractor screwed up my cabinet installation and used what was supposed to be trim for the cabinets to frame a window, the company quickly sent replacements at no charge. Kitchen Cabinets on KitchenCabinetsReviews.com. Kraftmaid botched 25% of my cabinet order with either wrong parts or chipped and cracked cabinets. The doors and drawers are self closing and work great. It was left on my porch like an Amazon delivery. Get the latest updates. I called Kraftmaid and reported the problems. 
Top, Basically, as long as you own your home, we will guarantee your cabinetry to be free from defects in material and/or workmanship under normal residential usage. Fortunately I am able to get re-orders of most of the cabinets we bought but doing double the install work AND waiting months for our kitchen to get completed is a major hassle. 12 weeks - still no cabinets. What if my retailer does not have a sample, style or color that Im interested in? If given the opportunity I will share my experience with every customer I have. Cannot believe these cabinets got through their supposedly high quality control! Built a 4,500 sf house eight years ago and used Kraftmaid cabinets FROM A KITCHEN DESIGN SHOWROOM. We are able to save our customers lots of money due to the fact that we are an online company with minimal overhead and minimal markups on the Kraftmaid cabinets we sell. Please see our How To Order page by clicking here which will provide more specific information. Very dissatisfied with this product. Called again. No apologies, no discounts! Cabinets were ordered and when delivered our corner cabinet was missing along with the Corner sink cabinet that essentially had to be built from scratch. How do I go about ordering this high quantity of cabinetry? KraftMaid stands behind their product and has excellent customer service. Top, We offer touch-up material in different forms, such as fill sticks, markers, aerosol cans and quarts of stain to meet a variety of needs.
I spent so much for supposedly top quality cabinets & received inferior quality product. But with just a bit of preplanning, everything will go much smoother when the truck carrying your new kitchen pulls up to your home. I was supposed to disassemble the drawers, drawer glides and doors and replace them with the new parts. If i had known I'd have this many problems I would have bought another companies cabinets. Be sure to indicate on any receiving tickets from a freight carrier what items are damaged. Welcome to KitchenCabinetsReviews.com! Not only damaged in shipping but areas where you could see the wood, huge knicks in the wood, they painted over dust so the surface was really rough on almost every door. Demolition is dirty and dusty. You can also request a quote by clicking here. My husband and I took a week off work, gutted our entire kitchen. Obviously a defect with the finish application. What should I do? Were encouraged by recent improvements weve seen, and are optimistic that delivery times will continue to improve as transportation providers bolster their workforce to meet demand. Ill be ordering Kraftmade cabinents again. Have a plan for meals during construction. Here are a few more things to help your remodel go smoothly. I emailed the pictures and a recap of the phone conversation. Cannot believe so many others have had disappointing results ALSO! Where can I get information about KraftMaid Momentum cabinets? I plan to put this review up anywhere on the internet I can find asking for a review of Kraftmaid! That being said we wanted to get some semi-custom made cabinets as my work schedule would not give me the time to build out my own for this part of our house and we wanted something different. Please browse our gallery of door styles, your KraftMaid Idea Book or reach out to one of our qualified design professional for a complete listing of door styles and available wood species. OK first of all I am an experienced wood worker and have built custom face frame cabinets and am quite particular about my work. How does a company claim they have the highest industry standards and fail at four attempts to get the same cabinet door right. Camping indoors for weeks already no end in sight. Please contact us using our online form. One more bath to go which Ill start in about 6 months. We are committed to our customers and providing the highest quality cabinet products. There is very little protection on the corners so about half of all my cabinets had some sort of damage from shipping. If you are interested in becoming a dealer and meet the criteria, please complete this dealer request form. Prepare for your project using this list of basic steps as your guide. Big box stores sell Kraftmaid, but they are vastly inferior, hence the poor reviews. Aerosols and quarts of stain and paint are also not eligible for returns, all sales are final. I stand by my purchase and am so grateful we were able to afford these. I ordered, from Lowes, Kraftmaid cabinets. You need JavaScript enabled to view it. Unfortunately, we are not happy with our latest purchase. Character counts in my decisions about the companies I choose to deal with. Any issues that we had during installation were resolved to our satisfaction. We have all of the major brands listed - Kraftmaid, Mid Continent Cabinetry, Marsh, Fieldstone Cabinetry, Quality, Merillat, Welborn, StarMark Cabinetry, UltraCraft Cabinetry, Urban Effects Cabintery, Decora, Thomasville, Medallion, Omega, Diamond and more. For more than 40 years, KraftMaid has been committed to the needs of our customers. Once I place my order, when can I expect to receive my cabinets? KraftMaid can only ship online orders to valid street addresses and cannot ship to P.O. Transparency in Supply Chains Act Disclosure. No show no call. I am extremely satisfied and happy with the quality of the wood and craft. All cabinets were boxed well and nothing was damaged. None, Zero. Can I purchase KraftMaid cabinets online or directly from the factory? I was told 12 week delivery by LaValley Building Supply in Claremont,NH.