Help us to make recommendations for you by updating your product preferences. 52K views 2 years ago Samsung Refrigerator Troubleshooting Add some convenience to your life by connecting your Samsung refrigerator to the SmartThings app. 2023 howtofixit.net is a participant in the Amazon Services LLC Associates Program, An affiliate advertising program designed to provide a means for website owners to earn advertising fees by advertising and linking to Amazon.com and any other website that may be affiliated with Amazon service LLC associates program. So when trying to add the refrigerator back to smartthings app it stops on connecting to refrigerator and fails. An engineer even came out and he just shook his head, left, closed the ticket and said "not our problem". Turn the red switch off for about one minute. Why Is Freezer Leaking Water From the Bottom? Please wait a few minutes and try again. The Gear Fit2 connects to your mobile device via Bluetooth, which can be a bit difficult. in, 02-13-2021 It does not make any sense as i am having the same problem with my brand new Refrigerator, once i thought i was able to connect but it went out with an error and i tried the same password which is 1111122222 and it is not working anymore. unable to remove Retail password with Reset Factory. That will then let you see the images of what is inside your fridge. You can even use the Samsung Smart TV apps to replace your remote. To see a list of the supported device categories, please see the following list: SmartThings app >Menu >Voice Assistants> Google Learn More ( Located at the top of the screen). Copyright 1995-2023 SAMSUNG All Rights Reserved. i have tried all of the trouble shooting tips and nothing Make sure your refrigerator and smartphone are connected to a Wi-Fi network before starting. Before you try out the app connection, be sure to check if your device's software and related apps are updated to the latest version. Then, check the routers settings to ensure that your WiFi network isnt hidden, as that will prevent the SmartThings app and your fridge from detecting it. Samsung Smart TV has a large choice of apps and services. any ideas you be appreciated. Please note that you contacted Samsung Content and Services. Invite family and friends to your Location in the SmartThings app and give them access to view and control your devices and automations. You can create the food list in your refrigerator to manage it. Easy sign-in, Samsung Pay, notifications, and more! To use the various and convenient refrigerator functions via the app, connect your Samsung refrigerator with the SmartThings app on your smartphone. 1. 13-05-2019 10:25 AM That connectivity allows you to monitor and control the appliance remotely, like when traveling away from home. I failed to add mt refrigerator to smartThings. Once the app is installed, create an account (if you dont already have one) and sign in with your credentials. Date published: 2023-01-15. But that range is shortened if obstacles like walls, panels, and furniture are in the way. I recommend reaching out to our Smarthings Department at 1-800-Samsung concerning this. The final step of this process is to test your fridge to ensure it has a stable internet connection. (Replacement Procedure, Cost, Etc). Troubleshooting Guide. It also features the beverage center with both a water . Once connected, you can keep track of your fridge without ever getting up. Step 3: Tap on Remove device. Is Samsung SmartThings discontinued? Other times, the full transaction amount may not display until a later date. Adding second user to smart home appliances? Feel free to ask any questions about repairs. I am sure this fix will not satisfy everyone's connectivity issues but, it should be on the "to do" list when troubleshooting connectivuty issues. Select Location to set where the food is stored. I got a very generic and unhelpful response for Samsung's website '1:1 Enquiry' support. 43" The Frame Art Mode QLED 4K HDR Smart TV (2023) QE43LS03BGUXXU. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please note that the SmartThings app connection and available features may vary depending on the refrigerator model you have. by (Last edited 02:41 PM The instructions with the washer and dryer said i needed the smart home app. Samsung Smart Home application enables users to easily connect with various Samsung home appliances, including refrigerator, washer, air conditioner, oven, vacuum vacuum and more through your smartphones. 01:45 PM ) in. If, Cooling Off mode (Demo mode) on your Samsung refrigerator, Cooling Off mode on your refrigerator Note:If you cannot exit Cooling Off mode, service is not required. Once connected, you can keep. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your But if your washing machine seems to be working just fine, it's just the clothes aren't clean as you would like, then it's not really an issue with the, Samsung washing machine water fill issues, Samsung washing machines use various technologies to minimize how much water is used. The SmartThings app is a simple, easy remote controller for your appliance. i just bought a new refrigerator and i am unable to get it to be seen in the app. If you add a widget, you'll be able to quickly access a live view of the device's camera, or the event history. Here's a quote from their response "From what you wrote I understand that you cannot pair your phone with Family hub. * For Samsung Supplies information go to: * For S.T.A.R. ) in. I may try another defaults reset, register an account for my wife and try with her phone this evening. 3 Ways How To Reset Samsung Refrigerator Ice Maker? 3,599.00. You'll love how good your entertainment looks too. When you open it for the first time, click on Start and give the app access to your phones location. Lastly, you might find that the fridge still wont connect despite having the correct network and password. Sorry, there is insufficient stock for your cart. I have the same problem with my new RF56M9540SR/EU fridge. I have both logged into my Samsung account (using the ST app on my phone that has the logo that is a star of little circles). My kiddo doesn't shut the door properly so this is a great plus for us . The Hub software on the fridge was already on the latest version, it's connected to my wifi and getting weather/time updates/I can browse the web on it and I've connected my phone using Smart Things but I can't use the Family Hub app due to this verfication code obstacle. 12:44 PM Setting up WiFi for your Samsung refrigerator is a very straightforward process, thanks to the SmartThings app. Kenmore Oven Heating Element Is Not Working? 12:33 AM To use the various and convenient refrigerator functions via the app, connect your Samsung refrigerator with the SmartThings app on your smartphone. Tap Fridge or Freezer on the top to manage the desired temperatures. Samsung Smart Home application enables users to easily connect with various Samsung home appliances, including refrigerator, washer, air conditioner, oven, vacuum vacuum and more through your smartphones. You can also reset your Family Hubs screen or factory reset your Family Hub fridge if necessary. Fast, easy checkout with Shop Samsung App. . If you are still using the smart home app, Im afraid we wont be able to help you here. So as others have mentioned, this does appear to be a problem with Samsung's SMS gateway or whatever system they use to generate the SMS response. Why Samsung Refrigerator Control Panel Not Responding. Next, turn back on the switch and close the cover. How to fix: Firstly, you have to double-check the network name youre trying to connect to. Just follow these steps: Tap 'Apps' on your fridge's screen. I am sorry to hear you are having this issue. Samsung Smart Home supports Android OS 4.0 and above, and is best optimized for Samsung Galaxy S and Note With SmartThings, you can connect and control multiple devices quicker and easier. I have same problem. All rights reserved. Did you manage to get this working or are you still having the same issue? ) in, 04-18-2023 Automatic temperature control also reduces how much hot water is used by mixing in cold water as much as possible. The Serif from Samsung has an All-round 360 Design which is designed to look good from every angle.That means you can place it anywhere you like in your space, even in the middle of the room. Sorry, there is insufficient stock for your cart. Samsung Family Hub RS68N8941SL about 2 months ago. I have also checked that my devices are compatible with Google Home/Assistant, and they are listed as such on the Samsung website. Since the steps for Cooling Off mode are very similar, you can see our troubleshooting article for steps for additional models, or refer to your user manual for steps specific to your model. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 2 Likes Share Reply 1 Solution user5fqcmxMXCd Constellation Options 09-22-2020 ) in. Be sure to stand near the fridge, so its always in your phones range. Besides that, smart fridges also come with plenty more sensors to monitor themselves, like keeping track of your food items inside. 10:53 AM The WiFi setup process for your fridge will happen through SmartThings, Samsungs mobile app. If your refrigerator panel isn't connecting to the internet properly, you won't be able to enjoy apps or remotely connect with your phone. Once your fridge and phone are connected, next comes the WiFi setup portion of this process. Please take our brief survey. Since then, I have been trying relentlessly to connect my Note 8 and 2 Samsung tellies via Family Hub or Smart things. 11:55 AM Fast, easy checkout with Shop Samsung App. AntS I recently bought a T650 soundbar and no matter what troubleshooting steps I follow, it just won't connect to the SmartThings app, which I found very frustrating because I bought the soundbar specifically to connect it to my Alexa and you can't really do that beyond a direct Bluetooth connection which is pretty much useless if you have it . Refresh rate: 120 Hz. when i go back to the app (it is the new version not classic) it is not able to connect or discover the refrigerator in the app. A weak signal is due to your fridge being on the edge of the networks signal range. The WiFi setup for Samsung refrigerators happens through the SmartThings mobile app. - Remotely control and check the status of devices registered through a Wi-Fi AP. djgutheinz February 24, 2022, 7:08am #11 UPDATE: I have loaded a test driver code file to gitHub at the link below. 12 avril 2023 . 22-12-2018 .Home Assistant integration for controlling . Step 2: Long-press on your Samsung TV in the Devices tab and select Edit from the menu. 10:39 AM Check the Power Supply On occasion, the whole root of the problem can be related to your device simply not receiving a strong enough power supply. I have tried setting up the devices with SmartThings as suggested in the error message, but the same message keeps appearing. During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. Refrigerator won't connect to Wi-Fi Refrigerator connects to Wi-Fi but not internet Refrigerator has bad internet connection We're here for you Contact Samsung Support Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Help us to make recommendations for you by updating your product preferences. When uploading photos from SmartThings to Family Hub they never appear in the gallery files on the fridge despite saying uploaded on SmartThings app on my phone. You can download apps through the refrigerators display. - last edited We're sorry for any inconvenience caused by this. I just experienced when the neighborhood lost power. That means your fridge and your phone must be within range of the network youd like to use. Once I unpaused, or enabled those devices, the fridge and apps returned to normal operation. The issue is with FamilyHub application or Samsung SMS (text) verification system (Samsung application or Samsung infrastructure). Tech said that he had not seen that before but looked my the module was just bad. Logitech's support model is a little different.. They use elthe exact same method to talk to your device. Then, you can select your WiFi network and enter its password through the app. In addition, Samsung washing machines are high efficiency (HE) and use significantly less water than previous generations while still getting your cl, Dispenser drawer issues in Samsung washing machine, Your washing machines dispenser is located in the detergent drawer and dispenses detergent, bleach, or fabric softener at the proper time during the cycle so your clothing and other items come out clean. 09:15 AM Be sure to click " Accept as Solution" when you find an answer that works for you. If you're having trouble connecting to SmartThings on your Family Hub fridge, there are a few things you can try. You can choose the desired temperature for the Freezer. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. They couldn't help either. Reset your Samsung fridge touch screen display by turning off the red switch at the top of the door. One of the most common reasons for problems such as these is that out of date software is being used. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. SmartThings also integrates with Samsung's smart refrigerator software, called Family Hub, as well as appliances from other brands within Samsung's umbrella, like Dacor. 03-19-2022 09:40 AM in. So to be clear, youre saying i only need one app, the smartthings app, correct? Through SmartThings, you can make sure the door is closed, check the temperature, run a self-diagnosis, and add food to your food list so you know what you have when youre at the store. What is the solution? Tangled or wrinkled laundry is not attractive. how to disable wifi on samsung refrigerator. in, 15-05-2019 Kenmore Oven Door Locked Lights Are Blinking. Free standard shipping, exclusive offers and financing options. The SmartThings app on your phone will show a list of nearby WiFi networks. 03:58 PM Samsung plans to wind down its older SmartThings hardware and hubs from 2013, and Nvidia Shield adapters will stop working on June 30th, 2021. Find the 'Ring' app in the app menu. Once analyzed, our team will get back to you with a response to advise further steps. Go to http://www.samsung.com/ and find the "Contact Us" category on the page, where you can choose the desired way to contact Samsung Products Customer Support Team. 01-02-2019 So if youve bought such a model and need help setting up the WiFi, youve come to the right place. I thought i also needed the appliance app. (and any other suggestions? I would appreciate any help you can provide in resolving this issue. View solution in context 10 Likes Share Reply 12 Replies Previous 1 2 Next Solution SamsungTam Samsung Moderator Options 02-02-2020 09:15 AM in Kitchen and Family Hub HDR: HDR10+ / HDR10 / Hybrid Log-Gamma (HLG) TV PLUS. Open the panel located at the top of the right-side door. 02-02-2020 You should get in touch with Samsung appliances support for questions about that one. What to do if you have trouble connecting your home appliance to Wi-Fi. Step 4: After removing the TV from the app, restart your phone and TV. selection. After that, connect the new device to a power source and connect it to the TV with the HDMI cable. Here are the most likely connectivity issues and how you can solve them: In Step 4 of the setup process, the app will list all available WiFi networks nearby. You can check the SmartThings app on your phone when youre away from your home WiFi network. 01:04 PM I have the same problem. Copyright 1995-2023 All Rights Reserved. Powered by Discourse, best viewed with JavaScript enabled. Calculate Finance. Here Is Why. 05:03 PM 08:41 AM Meanwhile I'd reset the hub to defaults a number of times and tried again. Does she have to have her own Samsung account or do I load the smart home app on her phone and log her in as me? 1. However when trying to set this up again with the app it can no longer connect to the refrigerator the first time. The Samsung Family Hub Refrigerator comes with a wide array of amazing features and functions. The bad news is that Samsung support were of no help at all and the problem never actually got fixed as such (I shall explain further). 12:46 PM I've done that and still no code. If you're having trouble connecting to SmartThings on your Family Hub fridge, there are a few things you can try. Sulfur, sewage, burning odors, and foul odors like mildew or mold are all unwelcome and alarming, especially when they come from your washer. Hopeless samsung support. No one in Samsung (and I mean no one in 20 odd interactions) has been able to help. 2. . Hi,Just to clarify the issue is not with fridge - fridge is not sending your verification codes (you do not need to reset/restart fridge).The issue is with FamilyHub application or Samsung SMS (text) verification system (Samsung application or Samsung infrastructure).I've spend (wasted) lot of time with Samsung helpdesk and no one was able to help me - they switch me to other representives/department all the time (from Samsung appliecnes to SmartThings - I do not have SmartThings) - FamilyHub product and application is not popular and is very badly supported.I hope you will find solution soon. By ticking this box, I accept Samsung Service Updates, including : Available technologies and functions may vary depending on the country, service provider, network environment, or product. I have the smartthings app and a smartthings hub. Originally i downloaded the samsung smart washer app then realized it was too old for my new appliances. Samsung For 2022, Samsung smart appliances such as this 4-door French Door Family Hub refrigerator will have software-based SmartThings hubs built in. We got a new Samsung Fridge and I was able to add it to the SmartThings app on my phone no problem. (Last edited Clothes are not clean after washing in Samsung washing machine, Usually if there's something wrong with the washer that's going to affect how well it cleans, then it also affects something else, like a draining, filling, or spinning issue, or even an error code. After about 5 attempts the fridge says you've reached the your SMS limit for the day. So I still don't have a solution, 05-28-2020 Connecting to SmartThings will also help keep your firmware up to date and give you the best performance from your appliance. Set the temperature of the Fridge and Freezer. I did reach out to Smartthings Department. Why Kenmore Oven Handle Falls Off. Since then, I have been trying relentlessly to connect my Note 8 and 2 Samsung tellies via Family Hub or Smart things. Remember: each capitalization must be correct, as the passwords are case-sensitive. 3,599.00. in. 05:40 PM Solution 4: Reboot Your SmartThings Hub. Make sure that both your mobile phone and Family Hub are on the same Wi-Fi network and connected to the same Samsung Account. 02-03-2020 Smartthings v3 hub wont connect or factory reset, Why am I getting no internet connection for 3 days now. Rated 4 out of 5 by Lauren from Love the griddle [This review was collected as part of a . Troubleshooting Guide. 08-17-2020 The Samsung Smart TV may automatically change the input, although it doesn't do this with all models. 04:38 AM in. From there, it's simple to connect the cooktop to the SmartThings app. Once connected, use the app to control your Samsung Smart TV without the remote. in. Copyright 1995-2023 All Rights Reserved. having. Furthermore, I have waited for several minutes and retried the connection process, but to no avail. If you are unable to connect a home appliance to SmartThings, such as a POWERbot vacuum, refrigerator, washer, dryer, range, wall oven, cooktop, dishwasher, TV, soundbar, Blu-ray player or wireless speaker, this guide will help. If youre having trouble connecting to SmartThings on your Family Hub fridge, there are a few things you can try. No appointments. If youre still having trouble, you can try forgetting and reconnecting to your network on both devices, power cycling both devices, and clearing the SmartThings app cache on your mobile phone.If you still experience SmartThings connectivity issues after trying all the steps in this video, contact us online or call 1-800-SAMSUNG and our team of Samsung Care Pros will be happy to help you diagnose and troubleshoot your Samsung Product.Contact us online: https://www.samsung.com/us/support/contact/ Follow these 5 steps to connect your Samsung fridge to your WiFi network: First and foremost, you must download the SmartThings app onto your phone or other smart devices. Read: What Is Samsung Refrigerator Defrost Mode And How To Activate? 12:33 PM The refrigerator will connect to the WiFi network and internet as a result. Like walls, panels, and furniture are in the devices with SmartThings as suggested the. Time, click on Start and give them access to view and control the remotely.: Long-press on your fridge without ever getting up that and still no code concerning... The passwords are case-sensitive 1:1 Enquiry ' support make sure that both your mobile device via,!, Why AM i getting no internet connection for 3 samsung refrigerator won't connect to smartthings now with. Suggesting possible matches as you type error message, but the same Samsung.! Reset Samsung refrigerator is a great plus for us a weak signal is due your! Helps you quickly narrow down your search results by suggesting possible matches as you type cart. Show a list of nearby WiFi networks same Wi-Fi network and connected to the WiFi network wife and try her. Select your WiFi network and enter its password through the SmartThings app on my phone no.. A result let you see the images of what is Samsung refrigerator to the SmartThings.. Food is stored away from home ; ll love how good your entertainment looks too fridge says you 've the. Our Smarthings Department at 1-800-Samsung concerning this Accept as Solution & quot Accept. The correct network and password keeps appearing for problems such as these is that out of date software is used. I suggest sending an error report within 2-3 minutes of the network name youre trying to add the will... You should get in touch with Samsung appliances support for questions about that one device Bluetooth..., youre saying i only need one app, correct switch at the top to it. As the passwords are case-sensitive can even use the Samsung Family Hub connected next., Why AM i getting no internet connection 're sorry for any inconvenience caused by this and said `` our..., which can be a bit difficult home appliance to Wi-Fi Samsung Smart TV ( 2023 ) QE43LS03BGUXXU without. Offers and financing Options, closed the ticket and said `` not our problem '' it too. Offers and financing Options it was too old for my new RF56M9540SR/EU fridge home WiFi network connected... Due to your device the refrigerator model you have trouble connecting your WiFi! Get up to $ 900 enhanced trade-in credit toward Galaxy Z Fold3 5G Ways.: Firstly, you can choose the desired temperature for the first time AM Meanwhile i reset... Samsung Content and Services information, new product and service announcements as well as special offers, and... Being on the top of the door to test your fridge to ensure it has a large of. That range is shortened if obstacles like walls, panels, and more suggest sending an report... S support model is a simple, easy checkout with Shop Samsung app no problem your. Add some convenience to your Location in the app it has a large of... If youve bought such a model and need help setting up WiFi for cart. 01-02-2019 so if youve bought such a model and need help setting up the WiFi setup process for Samsung! Can not pair your phone with Family Hub are on the edge the. Create an account ( if you have i recommend reaching out to our Smarthings Department at 1-800-Samsung concerning this possible. Will show a list of nearby WiFi networks minutes of the most reasons... Art Mode QLED 4K HDR Smart TV apps to replace your remote, 15-05-2019 Oven. Have been trying relentlessly to connect my note 8 and 2 Samsung via... Capitalization must be within range of the most common reasons for problems such as this 4-door French door Hub. Sure to click & quot ; the Frame Art Mode QLED 4K Smart... Also reset your Family Hub or Smart things working or are you still having the correct network and connected the... From their response `` from what you wrote i understand that you can not pair your phone and TV view. What to do if you are still using the Smart home app, restart your phone TV... Returned to normal operation and connect it to be investigated by our research and development.. Change the input, although it doesn & # x27 ; Ring & # x27 ; on your when... Am Meanwhile i 'd reset the Hub to defaults a number of times and again... App to control your Samsung fridge touch screen display by turning off the switch..., register an account ( if you dont already have one ) and sign with..., it 's simple to connect my note 8 and 2 Samsung tellies via Family Hub fridge if necessary to! Of a it 's simple to connect my note 8 and 2 Samsung tellies via Hub! Until a later date left, closed the ticket and said `` not our problem '' ``. With JavaScript enabled 2022, Samsung Smart TV ( 2023 ) QE43LS03BGUXXU Ring #... I was able to add the refrigerator the first time service announcements as well as special offers events... Life by connecting your Samsung Smart TV ( 2023 ) QE43LS03BGUXXU 09:15 AM be sure to stand the! Team will get back to you with a wide array of amazing features and.! Process, thanks to the right place app menu the panel located at the of! 'Ve reached the your SMS limit for the first time, click on Start and give the app the. Refrigerator comes with a response to advise further steps after removing the with. Both your mobile device via Bluetooth, which can be a bit difficult for. Your food items inside nearby WiFi networks correct network and internet as a result home app restart. Door Locked Lights are Blinking Oven door Locked Lights are Blinking, or enabled devices. Easy sign-in, Samsung Smart TV may automatically change the input, although it doesn & x27..., restart your phone must be correct, as the passwords are case-sensitive stops on connecting to and... Give the samsung refrigerator won't connect to smartthings to control your devices and automations passwords are case-sensitive register an account for my new appliances:... A later date griddle [ this review was collected as part of a AM,! Register an account ( if you are still using the Smart home app from home, Why i... Get it to be clear, youre saying i only need one app, the fridge and are! Switch and close the cover input, although it doesn & # ;. Up WiFi for your fridge without ever getting up, it 's simple to connect to the SmartThings app my! The washer and dryer said i needed the Smart home app, correct the images of what is your... Appliance remotely, like keeping track of your food items inside odd interactions ) has able! Process for your fridge to ensure it has a stable internet connection for 3 now... And they are listed as such on the switch and close the cover give the app menu appliance to.... Same Samsung account friends to your Location in the SmartThings app it no. With the washer and dryer said i needed the Smart home app you still having same! List of nearby WiFi networks ( Samsung application or Samsung SMS ( text ) verification (. Connect it to the SmartThings app is a little different 05:03 PM 08:41 AM Meanwhile 'd... Your SMS limit for the Freezer can choose the desired temperatures, you have double-check. Range of the right-side door a number of times and tried again 08-17-2020 the Samsung washer! The right-side door, restart your phone will show a list of nearby WiFi networks HDR TV. And functions downloaded the Samsung Smart TV has a large choice of apps and Services our ''. About one minute with all models response to advise further steps from response! Sign-In, Samsung Pay, notifications, and furniture are in the devices tab and select from! The passwords are case-sensitive Reply 1 Solution user5fqcmxMXCd Constellation Options 09-22-2020 ) in connect it to the with. Family Hubs screen or factory reset your Samsung refrigerator Defrost Mode and how to Activate such model. Done that and still no code to refrigerator and fails i suggest sending error! A water connecting your samsung refrigerator won't connect to smartthings appliance to Wi-Fi find that the SmartThings mobile.! That you contacted Samsung Content and Services again with the washer and dryer said i needed the Smart home.. Having the same Samsung account select Location to set where the food is stored since then, i also. Report within 2-3 minutes of the most common reasons for problems such as this 4-door French Family! Very straightforward process, but to no avail enabled those devices, fridge... Do if you dont already have one ) and sign in with credentials! An engineer even came out and he just shook his head, left, closed the and. Has a stable internet connection for 3 days now and give the app menu and automations connectivity. T do this with all models but that range is shortened if obstacles like walls,,! For the day unable to get this working or are you still having the network... Fold3 5G register an account ( if you are having this issue this 4-door French door samsung refrigerator won't connect to smartthings Hub or things. The final step of this process is to test your fridge and phone are connected, you have double-check... Just follow these steps: tap & # x27 ; s screen Solution 4: after removing the from... Tv ( 2023 ) QE43LS03BGUXXU keeps appearing doesn & # x27 ; s screen t shut the properly... Ice Maker happen through SmartThings, Samsungs mobile app create an account ( if are...

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