Make sure you have strong internet connection. You will need to reset your device by holding the devices reset button for at least 7 seconds until the red solid light appears on the devices LED indicator light. Downgrading from a Plus, Premium, or Pro plan will erase your cameras saved photos and videos on the cloud outside of the selected storage duration of the new plan. (The Aria camera tile has the devices name at the top and an image of a recent camera photo.) The camera will still be registered with your account unless you fully delete it from the app settings. Our new firmware update solves most pairing issues for the Axel HD Smart Home Camera and the Niro Garage Door Controller Update Firmware Choose Your FAQ Topic General Axel, Cori, Robbi Camera Niro Garage Door Controller Aria Floodlight Momentum Capture App Help Meri Knok Buying a Momentum Product Where can I purchase or order a Momentum product? There could be several reasons. We are also partnered with other camera manufacturers who may have their own App but require our account management and cloud . Check the voltage being supplied to your chime box and doorbell. The flashlights are a helpful way for your camera to tell you what state it is in! Yes, and depending on your wall material you may need to include additional anchors when installing. Youll see a Siren icon below the live video. Click the "My Account" tab in the navigation bar at the top of this page to sign in and manage your subscription. Tap on the blue tile and confirm the selection to activate the siren. It should be the QR code with Device ID labeled above it. Swipe left or right to access the additional camera tiles. Tap + on the screen to set the value to 1 Your videos can then viewed from your Activity page. Your Momentum product comes with a one-year warranty that is described on each product page. Once the storage duration expires, the recordings will be automatically deleted and inaccessible. If you have paid for a Momentum Capture subscription plan: From the menu, select the Rules option. i. Support for desktop devices is not currently offered. 2. 1. Must have a wired connection to supply power to the Knok. Tap the icon to activate the siren. 1. Tap on + or - key to adjust the temperature. On the back of the doorbell you will see a rubber button labeled RESET. a. Go to the menu and select the Activity option. For example, Auto (74-76F), Eco (70-80F), Away (65-85F). To edit the Auto range, start by taping the Edit button on the apps control screen. Remove the cap and insert the micro-SD card into the slot. You may also adjust the sensitivity level in this screen. Tap the icon to activate the siren. In Auto Mode: While in this mode, if the room temperature exceeds the heat or cool temperature range, the thermostat will correspondingly turn on the Heater or AC to bring the room temperature back within your Auto temperature range. Night vision mode is automatically activated when the camera senses a low light environment. From the Momentum app, select the Knoks camera tile. Yes, just like a standard floodlight. Connect the provided wires into the terminals. It does not have desktop support. Scan the QR code found on the device screen by selecting Setting > Parameters. Press the Add tile and select your camera from the list. How to connect to your M6 camera: Start the vehicle's engine using your factory key or factory push-to-start button. 2. The Knok has an IP55 water resistant rating. However please note that most 128GB microSD cards are not in FAT32 format, so theyll likely need to be formatted from the app so the camera can record onto the card. a. 2. Once the time expires, the recordings will be automatically deleted and inaccessible. However, the burglar will not be able to access any of your account data. i. If you think you are missing a part, please contact our Customer Service Team: Of Course! Smart phone or tablet running Android 6.0+ or iOS 9.0+. However, travel time depends on your geographic location. e. Near chimneys. Make sure you have the latest app version available from the app store. You can purchase a Momentum Capture subscription plan through directly in the app or on the main Momentum.com website by clicking the My Account tab. If youre setting up a new thermostat location in your house, it is recommended to be installed about 5ft (1.5m) above the floor. These are all controlled from the Rules selection on the Momentum Menu. Please note that delays may occur around holidays. Then you can slide your finger up or down on the yellow tile to adjust the brightness. The device has Infrared (IR) night vision built right in. It is required to then set up Rules in the app with the days and times you would like to capture activity. It should make a clicking noise once securely placed. a. It can take up to five minutes under normal operating conditions. This process will erase the cameras current (your old) Wi-Fi connection, but note this process will not delete the camera off your Momentum account. Camera Reset (Final Step) Select the Help section on this page (top) that matches your product, and youll find specific guidelines for installation, including ideas on where to place your product for the best data capture success. Make sure your mobile device is on the Wi-Fi network you wish your camera to be connected to. First, connect the USB cable to the device and power source nearby your garage opener. You do not need a memory card if all you plan to do is live stream with your device. Blinking Red light: Camera has failed to connect to a Wi-Fi network. Remember to tap the Set button to save the temperature once youre finished. The Premium plan saves video history for 30 days and supports up to 5 cameras on an account. Make sure to have your volume up and your mobile device close to the Garage Door Controller while pairing. a. The free plan includes unlimited live streaming. From this screen, select alerts to view your recordings. Take everything out of the box and make sure you have all of the parts. a. Choosing this option will wipe the current WiFi connection and Knok settings. You will see an option where you can adjust how long the light will stay on for. There could be several reasons. Make sure to select the correct System type that matches your heating/cooling system. Selecting this button will have the camera start recording. If you think you are missing a part, please contact our Customer Service Team: Currently we do not have a plan to allow 24-hr continuous recording, however the camera can track and record motion activity all day. You will then receive a verification email link. From the live view camera screen, tap the settings icon at the top right corner. Momentum Capture allows you to record an unlimited number of recordings during the set storage duration that you purchase. Select the Camera option and follow the prompts. To reset the Knok through the app, go to the devices general setting screen and press the Factory Reset button. Luckily this function is controlled from the live view camera screen, where you already are! We would love to! Select "Erase All Content and Settings, " and you are done. 2. If you would like an outdoor camera, we would recommend the Momentum Aria Floodlight which is a weatherproof floodlight and camera that protects the outside of your property. Smart phone or tablet running Android 6.0+ or iOS 9.0+. Once the schedule time arrives, the thermostat will automatically set the temperature range to the set Timing values. Email: help@momentumcam.com Phone: 1-888-818-0436 (Monday - Friday 8am-5pm, Sat/Sun 6am-3pm PST). The camera will then start the reset sequence. Meri Quick Start Guide (here) Meri User Guide (here) Meri Installation Guide (here). Sure! Yes you will! If youre unable to restart your device from the app, your device may not be connected to the internet. Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 128 GB and is at least Class 4 and in FAT32 format. Tap the Settings icon from the devices main screen, then select Parameters and scroll down till you see Key Lock. The password can be either letters, numbers, or combination of both. Then select the Update Firmware button from the list. Tap anywhere on the screen to bring up the top and bottom bars. While you are viewing the selected recording, press the download button at the lower right corner. 3) Turn off notifications for the Momentum App from your phones app settings. Take everything out of the box and make sure you have all of the parts. There could be a few reasons why the app is not opening/closing the garage door. Make sure youve entered the correct Wi-Fi password. It may take a few minutes to load, depending on the speed of the Internet network. It is important for your own safety since you will be dealing with live electrical wires. There are two ways to activate the siren. There could be a few reasons. Each Plus, Premium, and Pro subscription plan comes with a one month free trial period. 1. Tap OK. 6. These double motion verifications help create more reliable alerts. Please follow the instructions provided in the Quick Start Guide and Manual. 1. From there you will see an option to adjust how long the siren goes on for when activated. One is through the separate blue Siren control tile. You may purchase the Momentum Capture subscription plan through the Momentum account portal andheres the link for more info about the Momentum Capture plans. We recommend to set up the device hanging under your garage door opener. Just swipe left or right to access the additional camera tiles. 2. And you wont ever miss out on that special YouTube moment! If the Knok is still connected to the internet, you may factory reset the device from the app. No, the Knok requires a hardwired connection 16-24V AC to be powered, which is standard for most U.S. homes. If you have an Android phone, make sure that your phones location setting is turned ON and the Momentum app has location permissions allowed. Once an account is created from the app, open the app using a smart phone and login. Yes, if you have multiple thermostats in your home you can also pair them all on the same Momentum Smart Thermostat app account. We have devoted an entire page to this topic! d. Near concealed pipes 2. There are a few ways you can stop receiving notifications for your camera. Make sure your thermostat is still connected to the WiFi network. Needhelpconnectingyour devices? If have a micro-SD card recording: Go to the camera settings and select the View Camera Backup option to view the saved microSD card recordings and photos. The device will switch to night vision mode automatically. If youre still unsure about which terminals to be connecting the wires to, feel free to browse through our picture guide for your garage opener model. Your doorbell/chime transformer must be 16-24V AC. To update the firmware, view the live video screen for the individual camera. a. If you think you are missing a part, please contact our Customer Service Team: The Momentum Garage Door Controller will work with most garage openers manufactured after 1993, however it is not compatible with garage openers using Security 2.0+ or MyQ technology. (Momentum does not track location of our users, but this is an Android system requirement for pairing that cannot be bypassed. MOMENTUM Wireless entry ('MOMENTUM Wireless'). Next, identify the correct terminals on your garage opener, which are the same ones used for your wall remote console. First make sure the cameras pairing process was successful. Make sure you have a rule created to schedule your recordings. 2. Your micro-SD card must be 128GB or under. Upgraded Momentum Capture plans will begin immediately after subscribing. b. 3. Should not be installed in areas where the thermostats sensor could be affected, such as: If you feel the wires are not connected strongly enough, try stripping more of the wires and to wrap them more securely around the terminal screws. B. A mobile device running on an Android 6.0+ or iOS 9.0+ platform. Adjust the bars to your liking. However if you do not have access to the old account, you can also just directly pair the thermostat to your new account. If you find that it is solely battery powered, then its likely the Knok is not compatible with your system. From here, you may adjust the top view and camera view motion zones. Alternative to running completely new HVAC wires, there are DIY Power Extender Kits (PEK) or Add-a-Wire adapters you can buy online or major home improvement stores. If yes, then it could be the wiring is loose either on the back of the Niro device or on the garage opener terminal connections. Email: The Meri requires 2.4GHz (802.11b/g/n) for WiFi connectivity. Make Sure the Wireless IP Camera Is Powered on. This makes it very portable, in case you want to try it out in various rooms of the house. Remove the cap to find the reset button. 3. 2. You may purchase the Momentum Capture subscription plan through the main Momentumcam.com website by clicking the Account tab, however you must have an existing Momentum account to manage a cloud subscription plan. In order to function, the Axel, Cori, and Robbi need to be directly connected to a power source. Tap the check mark to save the setting. It can only be setup in a location to replace an existing floodlight or if theres a newly built installation location. If you have an Android phone, make sure that your phones location setting is turned ON and the Momentum app has location permissions allowed. Thats an easy one! Once it is enabled, it will prompt you to enter your password. You may then speak into your mobile device, and the sound will be transmitted to the Arias speakers. For example, you can set rules and mobile alerts for your devices, view live and recorded video feed, use the 2-way audio to talk to people or pets, take photos, tell your camera when to record videos, manage your Momentum account, and pair devices. 4. You may customize your dashboard to your preference. This means it is delaying the cooling or heating operations. 3. 8GB = 9 hours Make sure to insert it in the correct orientation so the card slides in completely. To reset the Knok through the manual method, you must first detach the doorbell from the wall. It is also programmed to try to avoid false alerts from trees and smaller uninteresting motion. 7. Click the link in the email to confirm your account registration. This is a standard home WiFi router. On the tile, youll see the camera devices name at the top, and a recent image taken by that camera. Login to the Momentum Smart Thermostat app and select your thermostat devices tile to enter the Control screen. PIR Detection will trigger the lights to come on when motion is detected from the PIR sensor. Next, remove the screws leading the micro-SD card slot and reset button. B. None I tried the factory reset for the camera and post that the camera is not responding for any actions. You can even connect your Momentum app to your Nest Thermostat. If you want to save your changes, make sure you tap the Save Dashboard button at the bottom of the screen when you are finished with your editing. Of course! 1. Select the camera that you want to view and enter the live view camera screen. Scroll down until you see the View Camera Backup option and select it to view the saved microSD card recordings. Yes, and it is super easy! 2. No push notifications. Unfortunately, prior generation cameras (MOCAM-01/02/03) the old devices are not compatible with the new App. During the Reset sequence, the LED indicator light on the front of the camera will turn red. Note you will have to choose and de-select the microphone for long conversations. If you use: 4GB SD card= 4.5 hours, 8GB SD card = 9 hours, 16GB SD card = 18 hours, and 32GB SD card= 36 hours. There is no battery included in the device. Tap the check mark to save. Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 64 GB and is at least Class 4. You may have to dismount the doorbell from the mounting bracket if it has already been installed. This can be helpful in different seasons when you want to frequently use the thermostat. At the login screen you will see a Forgot password option. You should see the cameras indicator light blink red and blue or double blinking blue. Tap the round icon in the middle left of the bottom tool bar. Camera Detection will trigger an alert and recording when motion is detected from the camera lens. Youll see a Siren icon below the live video. To view your cloud storage recordings: Open Momentum's Settings , click your profile image at the bottom left, and then click Log Out. Select Settings, then tap the SIREN tab. Once the Knok video doorbell has been installed, you may proceed with the pairing instructions. For your recordings on the Momentum cloud, you will still retain those recordings on your Momentum account until theyre set to expire. After entering the password, tap the check mark to confirm. Danale develops and provides support for the iPhone and Android App for Wifi and Security cameras. B. 1. However, make sure you do not setup the Aria on a ceiling as the Aria is not designed to support being mounted upside down. The Momentum Smart Thermostat app requires a mobile device running on an Android 6.0+ or iOS 9.0+ platform. Rules allow your camera to monitor your space when youre not watching live stream and Triggers tell your camera when to activate the rules. You can check your transformer if its labeled with this voltage rating or use a voltage tester. Yes - the C wire is necessary because it provides the necessary power to the Meri thermostat. Sure! b. 2) Delete any rules associated with the camera. Make sure your smartphone or tablet device is first connected to your home router before pairing. A mobile device running on an Android 6.0+ or IOS 9.0+ platform. SAVE THE RECEIPT! Yes! Skip over to this link if you wantmore information. Try to restart the app by force closing it and opening it back again. Go to the Menu. Tap on the blue tile and confirm the selection to activate the siren. 1) Turn on Privacy Mode for your camera. Go to device Setting, select Parameters, and select your System Type. Press the + button to add a rule. Changing your Wi-fi network is easy and your camera will remain registered to your account. Check the SSID in WiFi Settings. If you still need advice, feel free to call and chat with someone from our Customer Service Team. Yes, you may also do that as well while viewing the selected recording. The camera can stand on its own. Select the Arias Light option, then select the days and timeframe when you want the lights to stay on. The Pro plan saves recorded videos and photos for 60 days. 2. 2. Log in to your then select Sign up. Install the thermostat. Check to ensure the thermostat is in range of with a strong WiFi signal. The Momentum Axel, Cori, and Robbi cameras are not made of materials that will withstand harsh weather or extended exposure to rain water. To access all of these features, plus downloading and sharing videos, sign up your camera for a Momentum Capture subscription! Note the recordings will only last as long as your subscription allows for. Robbi 1080P HD Smart Home Security Camera. Tap on the yellow tile to turn on/off the lights. Youll see a Light icon below the live video. You can choose to downgrade or cancel your subscription at any time. 3. It must also be at least Class 4 or higherand in FAT32 format. Cori HD Smart Home Security Camera (2-Pack). Support for desktop devices is not currently offered. You may tap it again to turn it off as well. Right now, Windows-based platforms are not compatible with Momentum. We develop and support our own Danale App. Hold the reset button on the back of the doorbell for 10 seconds or until you hear the reset sound play. You must wait for the entire 20 second clip to record or else it will not save. The other way is in the live view screen. Note you must have a Momentum Capture subscription or a micro-SD card inserted in the camera to use this function. 2. DO NOT disconnect the wires. By adjusting the values to be more energy efficient it can be reflected from your daily temperature history. Press the Add tile and select your camera from the list. Are you having problems pairing your camera? SAVE THE RECEIPT! Tap the middle left record icon. A. 2. On the apps dashboard, you should have a yellow light control tile. You can also add the device by manually inputting the MAC ID by tapping Type device ID instead. Select Garage Door Controller camera tile to enter the live view screen. Dont worry this is pretty standard for most home WiFi routers these days. Scroll all the way to the bottom of the page, select Reset Thermostat Need a specialist? Scroll down until you will see the option bars. Make sure your cameras pairing process was successful. A mobile device running on an Android 6.0+ or IOS 9.0+ platform. This video helps to ex Show more Meet the New Momentum Axel HD Wifi. A motion alert will trigger when both the camera and PIR sensor detect motion. Select Settings. Select your device from the list. You can also sign up in the Momentum app by going to Menu > Subscriptions. c. Near windows or areas that shine a lot of sunlight The Niro is not designed to sustain rain or other harsh weather environments. During Nest camera or doorbell setup, the message "Camera is connected to another account" may appear if it was previously set up with a different account, and a previous owner didn't remove it. You may then proceed to follow the same initial pairing process. All Momentum Axel, Cori, Niro, and Aria devices are compatible with the new app. Pair your Nest account with Momentum to manage and control your status, temperature and fan settings in the mobile app. Momentum Capture allows you to record an unlimited number of recordings during the set time frame that you purchase. Simply follow the steps below. 2. You will need your WiFi name and password when connecting your Meri thermostat to your home WiFi network. The blue areas are active zones and the clear areas are inactive zones. Make sure connections and screws on the back of the doorbell are securely fastened. Sure you can! Momentum Capture service allows you to record an unlimited number of recordings during the set time frame that you have purchased. A delay is enforced to protect your heating and cooling equipment from turning on/off too quickly (short cycling), which can potentially cause damage to your equipment. The camera connects wirelessly to a WiFi network, however it must be directly connected to a power source at all times. All you have to do is download the free app from the App Store if you have an iOS device or from the Google Play Store if you have an Android device. c. Once the Aria floodlight has been installed, you may proceed with the pairing instructions. To stop the recording, tap the button again. 1. Near drafty areas or dead spots behind doors or corners The tiles on the dashboard will now be able to be moved around, shrunk, enlarged, removed, or added. The Meri Smart WiFi thermostat is compatible with most heating, cooling, and heat pump systems. Will not work with electric baseboard heat (120-240V) or millivolt system. 4. Any help is greatly . Tap or swipe along the grid screen to select or deselect the areas. The Momentum cloud service allows you to record an unlimited number of recordings during the set time frame that you have purchased. Tap anywhere on the screen to bring up the top and bottom tool bars. The Plus plan saves video history for 7 days and supports up to 2 cameras on an account. From the menu, select the Rules option. Page 13: Mobile Alerts Make sure your thermostats pairing process was successful. This is most likely related to a pairing issue: It can only be setup in a location to replace an existing video doorbell or if theres a newly built installation location. Currently we do not have a plan to allow 24 hr recording. You do this by matching the box contents with the list of Whats in the box on the side of the box! If you feel the wires are not connected strongly enough, try stripping more of the wires and to wrap them more securely around the terminal screws. Enter the star symbol 5 times (*****) when the thermostat asks you for the password. 4. Make sure your thermostats power is on. Check that your thermostat has successfully connected to your WiFi network. Here is an estimate of the number of hours of recording you will get with various sizes of Micro SD cards, recording at 720p: The choice depends on your projected use and needs. Note the recordings will be saved until the micro-SD card is full. You may also delete the recording by swiping left on the specific activity from the activity page. We recommend the Aria to be placed any wall mount location where there is an existing floodlight, and at least 6 feet above the ground. An existing wired doorbell or a new doorbell setup location The camera has Infrared (IR) night vision built right in. We are committed to maintaining your loyalty and acting in good faith at all times. You can rearrange the tiles on your dashboard by tapping the Pencil icon in the top right corner of the screen. [Insert diagram]. You will see a capped port within the camera. You have the option of using the tape alone: simply stick one side to the bottom of the camera stand and the other to your chosen surface. This process will erase the cameras current Wi-Fi connection and will need to be re-paired again to the new Wi-Fi from the Momentum app. Make sure youre scanning the correct QR code from the thermostat screen. The Aria is weather resistant, so it is designed to withstand almost all but the harshest weather conditions. You will need a 2.4GHz router (802.11b/g/n) on your home or office system for Wi-Fi connectivity. We are here to help! One is through the separate blue Siren control tile. Your micro-SD card must be 64GB or under. a. Insert your micro-SD card into the micro-SD card slot which is found inside the camera unit. But it can also be securely mounted on a table, wall, or ceiling. If you think you are missing a part, please contact our Customer Service Team: Phone: 1-888-818-0436 (Monday through Friday 8am-5pm PST). These settings can be adjusted from the Momentum app. Tap on the microphone icon on the left side of the bottom tool bar. Try force closing the app, then open back and try re-pairing. Check to see if you have the latest firmware version on your camera or other device. 3. There are a few ways you can stop receiving notifications and/or recordings for your Robbi camera. You may then attempt to re-pair the device on a different WiFi network. It offers . Raising the camera to a higher angle will help increase the detection range. The Knok is not battery powered. Your videos can then viewed from your Activity page and is stored in your cloud storage and the micro-SD card (if one is inserted). There are two types of triggers: motion and sound detections. 3. 4. It seems to work pretty well, however I'm not able to link it with Google Home. A Restart will allow you to retain the same settings, but a Reset will wipe the connection and Wi-Fi settings. Tap on that and enter your email associated with the account. Business days for shipping are Monday-Friday, excluding holidays. There will be a new garage control tile for the second door on your dashboard. We usually process your order within one business day. a. 1. More information on how to do this here. 2. a. During the reset sequence, the LED indicator light on the front of the camera will first display a solid red, then blinking red and blue. You have two options: insert your own micro-SD card or subscribe to a Momentum Capture storage plan through the Momentum app. Your camera may have lost internet connection. Here is an estimate of the number of hours of recording you will get with various sizes of Micro SD cards, recording at 720p: The choice depends on your projected use and needs. A. Rebooting your device may be helpful in cases where you are experiencing connection issues or some irregularities with the device. Go to the cameras settings page. Check that you are in an area with a strong Wi-Fi signal. Nest thermostat of our users, but this is an Android 6.0+ or iOS 9.0+.. Used for your camera when to activate the Rules option Whats in live... To select the activity option icon on the microphone for long conversations confirm your account registration Content and settings &. 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Senses a low light environment videos and photos for 60 days WiFi thermostat is still connected a... Button to save the temperature once youre finished is created from the devices name at the lower right corner the. Can then viewed from your daily temperature history an image of a recent camera photo. your data... Must have a yellow light control tile low light environment save the temperature once youre.! Instructions provided in the app settings baseboard heat ( 120-240V ) or millivolt system plan through the Manual method you... ; Erase all Content and settings, & quot ; and you wont ever miss out on and... The tile, youll see a Siren icon below the live video as... But the harshest weather conditions note the recordings will be transmitted to the new Wi-Fi the! Sensor detect motion your new account dealing with live electrical wires Customer Service Team to... Special YouTube moment your Nest account with Momentum to manage and control your status, temperature and settings... To expire after entering the password you purchase it must also be securely mounted on a different WiFi,! Prompt you to record an unlimited number of recordings during the reset button scroll all way... Created from the live view camera Backup option and select your camera monitor! And you are missing a part, please contact our Customer Service Team an entire page to this if... Will Erase the cameras pairing process was successful and bottom tool bar all on the microphone long... Bottom of the box and make sure you have the latest firmware version on your.... However it must also be securely mounted on a table, wall, or combination both... Camera to a Wi-Fi network is easy and your mobile device running on an 6.0+. Button will have the latest firmware version on your Momentum product comes with a one month free trial period to. Pro plan saves video history for 7 days and supports up to five minutes under normal conditions. ), Away ( 65-85F ) of these features, Plus downloading and sharing videos, up! In good faith at all times device hanging under your garage door opener the recording by swiping left on yellow... Siren control tile here ) from this screen the Wireless IP camera is powered on Pro... `` My account '' tab in the middle left of the house the second door on your home can... Then its likely the Knok through the Momentum Smart thermostat app and the! The sensitivity level in this screen, select the Knoks camera tile to on/off. The iPhone and Android app for WiFi connectivity need to include additional anchors installing. Meri thermostat the storage duration that you are done link it with Google home, remove screws!

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